| Summary Technical Writer/Editor with comprehensive knowledge of the documentation process and experience writing and editing for proposals, client-facing documentation, software development, and architecture/engineering reports and specifications , as well as exceptional skills in analysis, organization, and making highly technical information understandab le for a non-technical audience. WORK EXPERIENCE Technical Writer/Editor , Associate - - Worked as the sole editor on 2 successful proposals with a value of over 1B to Booz Allen Hamilton
- - Conducted technical review of more than 20 other proposal s for end customers including HHS, DoD, VA, EPA, F B I , IRS, and F RB
- - Developed a requirements traceability matrix to ensure proposal compliance
- - Acted as Quality Control Lead in support of documentation submitted tomultiple clients , including HHS, VA, IRS, FBI, and Johns Hopkins Bloomberg School of Public Health
- - Performed quality control for documents including federal policy, SOPs, procedures, standards, C A reports, dashboards, marketing materials, newsletters, and computer-based training module storyboards and script
- - Supported and coached document authors in the formatting of their reports
- - Coordinated and formatted reports for client review and approval
- - Maintained spreadsheets of training metrics over time for direct client delivery
- - Developed style guides and presentations to ensure consistency across client-facing documentation
- - Ensure d client-facing docume ntation met all standards and required styles
- - Designed and maintained tools and templates to facilitate document development and revision
- - Supervised and direct ed junior technical writers/editors
- - Raised 1000 for the 2012 Booz Allen-sponsored National Multiple Sclerosis Society Walkathon
- - Coordinated the 2010 Operation Homefront community outreach school supply drive
Senior Technical Writer - - Wrote , edit ed , and formatted architectural and engineering design reports and specifications
- - Interviewed and collaborated with architects and engineers to ensure accurate and thorough information was included in final, client-facing design reports and specifications
- - Coordinated reports, appendices, and specifications for reproduction and delivery
- - Performed final quality assurance/quality control review of documents
- - Consulted with outside contractors to ensure correct and timely document production
- - Maintained and control led entire documentation process
Technical Writer - - Wrote and edited software user guides, release notes, and other deliverables
- - Edited and formatted proposal documentation and quarterly reports
- - Developed and formatted online help applications
- - Collaborated with team of technical writers and testing engineers
- - Coordinated and hosted corporate training sessions
Policies Procedures Analyst, Technical Writer/Editor - - Edited and published hard copy policies and procedures for use in teller, branch administration, and customer service applications
- - Wrote procedural documentation for new digital teller and branch administration system
- - Developed and published online manuals using HTML
- - Developed format and layout of online and hard copy manuals
- - Created and edited graphics for use in hard copy and online manuals
- - Hosted series of branch staff training sessions to facilitate understanding and familiarity with new check ordering system
- - Interacted directly with customers to ensure complete satisfaction during complex banking transactions
Technical Writer - - Wrote user manual for new human resources benefits management software
- - Operated independently in a consultant capacity
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