Tech Bench Support Technician Resume Profile

Summary

I am a Computer Technician with over 15 years of experience in PC, client server/desktop support in small to enterprise size companies. Experience diagnosing, troubleshooting and resolving client issues with hardware, maintenance, installations and upgrades. I have supported end users and servers using strong problem solving, organizational and interpersonal skills to meet daily challenges.

Software

Windows Servers 2000/2003, Exchange 2003, IIS, Site Server, SMS, Active Directory , DOS, TCP/IP, DHCP, DNS, WINS, Office 2003, 2007, 2010, XP,Win7 Word, Excel, Access, PowerPoint, Outlook , Internet Explorer, Firefox, WSUS, VMware, VPN, Norton Ghost, Guardian Edge, Ultimate Boot, SCCM, Active Client, Wipe Pro, Cisco VPN, Dameware, McAfee, Tumbleweed, Reach Plus, Guardian Edge Access and Recovery, BIOS Configuration, Remedy, Wireless, HIPPS, VTC Conferencing, Argis

Hardware

Compaq, HP, IBM, and Dell desktops, laptops, and servers. IBM compatible PCs, Sun Workstations, Splicing/Terminating Cat 5/6, Data Center Cabling, Rack Mounting, Punch down Blocks, Cable Tester, Cable Finders, Splicing/Terminating Coax Cable, HP Printers, Ethernet, Cisco Routers, Video Sound Cards, CAC Readers, DC-ROM Drives, Multiplexers, CAC, Dell System Boards, Air Cards, Firmware, BIOS Configurations

Experience

Confidential

Tech Bench Support Technician

Troubleshooting and repairing hardware and software issues on a day to day base.
Pushing patches, updates, and necessary fixes to clients on the LAN through SCCM.
Splicing and terminating Cat 5 cables as needed in Data Center.
Tracking and updating trouble tickets through the use of Remedy.
Administering VTC sessions with multiple sites.
Managing assets through Argis Tracking Database on a day to day base to four different sites.
Imaging on a wide scale throughout the LAN via SCCM.
Assisting users with day to day challenges locally and network wide.
Installing software per request on user's workstations.
Performing daily checks on mission critical resources to ensure network worthiness.
Implementing and executing task associated with Windows 7 migration.
Developing procedures to assist in the day to day operations such as assets accountability and end user training.
Data migration and recovery.
Creating network accounts and shared drives per user.
Managing user's permissions locally, within outlook, and shared drives.
Resolving port security issues across the LAN.
Managing wireless routers and controllers.

Confidential

Tech Bench Technician

Ensuring the operational proficiency of all laptops and desktops by performing regular updates and maintenance on a secure government network.
Managing user data to ensure safe transfer and restore.
Running and tracing Cat5/6 cables in Data Center.
Splicing and terminating cables in Data Center as well as at user's workstations.
Tracking and updating trouble tickets through the use of Remedy.
Administering video conferencing sessions to multiple sites.
Capturing and deploying images to laptops and desktops via Ghost and SCCM.
Troubleshooting and repairing hardware and software issues on a day to day base.
Ensuring that all users on the network are trained and aware on policies and procedures as well as counter measures in the event that a laptop is stolen or damaged.
Setting up users on new and existing machines to ensure effective user productivity.
Monitoring port security
Blackberry setup and troubleshoot
User account management
Monitoring of mission critical servers such as Exchange to ensure continuous availability.

Confidential

Computer Technician

Desktop Support
Tracking Tickets
Plan and lead user training

Confidential

Computer Technician Mobile Technician

Provided desktop support for over 100 clients within the metropolitan region on an appointment-based schedule.
Diagnosed and resolved product performance problems.
Installed network printers to ensure that it will work correctly in a network environment.
Responsible for deploying new software and training end users on them.
Used Active Directory to set up new user accounts and administrator workstations.
Troubleshoot networking issues that included workstations, servers, and network printers.

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