Work experience

Confidential

Decision Support Manager

• Provides feedback on consistent application of guidelines and standards of procedures while determining best practices and process enhancements.
• Uses Ellucian Colleague Datatel , Entrinsik Informer, Pearson's Learning Studio and Salesforce Student Recruitment Manager for data reporting, analysis, enrollment processing and database administration.
• Successfully assisted with increasing first term to second term retention percentage by creating effective reports/metrics.
• Compiles data to track marketing campaigns.
• Developed and implemented a term cycle calendar to ensure that all departments operate efficiently.
• Approves payroll, travel/expense reports for all direct reports.
• Serves as a liaison with the registrar's office to coordinate the center's graduation ceremony and manages the graduation application database. Audits all degree plans before forwarding applications to the registrar for conferrals.
• Acts as liaison between Advising, New Enrollment and Financial Aid departments.
• Calculates and prepares faculty contracts/stipends each term.
• Organizes team building and diversity exercises.
• Coordinates community service events with local charities.
• Handles special projects as assigned by Vice President.
• Demonstrates integrity, ethical behavior in working with confidential information.

Confidential

Instructional Analyst-Center for Online Learning

• Provided query building support for Center for Online Learning personnel using Datatel, eCollege's Enterprise Reporting and Informer.
• Acted as a liaison between the center and Technical Support to resolve problems.
• Administered surveys, compiled data, and provided reports of student satisfaction and retention.
• Collected and analyzed class average grade data and faculty response times.
• Processed graduation applications and payments.
• Corresponded with military students to ensure the fulfillment of all requirements for tuition assistance according to federal guidelines and post SOCAD agreements to the GoArmyEd portal.
• Provided support to the Director and Assistant Director s as required.
• Ordered and maintain office supplies.

Confidential

Student Enrollment Coordinator-Center for Online Learning

• Reviewed registration statistics, and consulted with faculty coordinators to determine the capacities of courses offered.
• Reconciled class rosters to ensure the accuracy of faculty stipends.
• Assisted with registering and withdrawing of students upon their requests.
• Processed graduation applications and payments.
• Corresponded with military students to ensure they have met all qualifications of tuition assistance according to federal guidelines.
• Trained new hires on computer systems in addition to university and federal policies.

Confidential

Account Manager

• Responsible for correctly entering invoices and posting payments to the proper accounts.
• Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Reconciled and corrected discrepancies found in records.
• Coded documents according to company procedures.
• Printed statements for customers.
• Coordinated mass mailings of newsletters, statements and checks.
• Communicated via email and telephone with customers about the status of their accounts.

Confidential

Manager

• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
• Demonstrated leadership and promoted a teamwork oriented environment by setting high standards and modeling behavior for optimum guest service.
• Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Recruited, trained, developed and motivated your employees.
• Planned and prepared work schedules and kept records of employees' work schedules and time cards.
• Watched for and recognized security risks and thefts, and knew how to prevent or handle these situations.
• Ordered merchandise based on historical and projected sales.
• Accountable for handling large amounts of cash and making daily bank deposits.
• Maintained safety and security of the store and properly documented any incidents that occurred.
• Ensured that displays were setup according to Plan-o-gram and prior to deadlines.

Confidential

Assistant Manager

• Audited merchandise to ensure that it was correctly priced, displayed properly and had not exceeded its expiration date.
• Accountable for balancing cash drawers, making bank deposits and employee counseling/write-ups for overages and shortages.
• Resolved complaints and answered questions for customers regarding products and services.
• Maintained the store's appearance to create a pleasant shopping experience for customers as well as all team members.

Confidential

Service Assistant

• Responded to the customer service calls of the sales clerks.
• Quickly resolved customer complaints.
• Exchanged merchandise for customers and accepted returns.
• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.