QUALIFICATIONS SUMMARY:

• CompTIA A Certified. Earn: 2014
• Cisco Certified Network Associate CCNA Earn: 2014
• Skilled at installing, troubleshooting and supporting hardware, software and operating systems.
• Bilingual fluent in Spanish. Detail oriented, with the ability to function efficiently independently or as part of a team in a fast-paced, high-stress environment.

TECHNICAL KNOWLEDGE AND SKILLS

Networking Software Hardware

PROFESSIONAL EXPERIENCE

Junior System Admin

• Performed all software and System's updates in all computers in the network.
• Prepare all new computers to be introduced to the network by performing the setup and installation of Windows 7 SP-1. Install and configure all software via ISOs customized for staff, instructors and their clients.
• Maintain the system technology and hardware while providing problem determination and resolution.
• Monitor system, servers, network communications, connectivity, storage and backups.
• Maintain and apply all of the updates for Symantec Endpoint Protection Small Business Edition, including virus definitions and software patches.
• Manage printing and scanning Kyocera, Lanier Xerox capabilities for all users.
• Setup and Installations of network and local Printers and Scanners configured for their respective needs.
• Provide excellent customer service while delivering extensive user and network support.
• Provide Remote Support Citrix GoToAssist for all staff and client's computers throughout our various sites.
• Document all issues received on our Helpdesk email and keep record of solutions for future references.
• Escalate problems to IT Manager or vendors when required.
• Assist in the implementation of User and Group policies within DCs and AD.
• Assist IT Manager in all network maintenance and system configurations.
• Assist in technical preparations of Computer Labs for staff training Setup Monitor and Audio for presentations. Wiring of PCs and extra phone lines when needed.
• Exchange configuration and support for Android and iOS mobile devices.
• Perform other IT duties as required.

Independent IT Consulting / IT Support Specialist

• Full Deployment of Network for various locations in New York, including Harlem and their new location in Downtown NYC.
• Responsible for assembling the various Network Racks throughout various floors on the building.
• Mounting of Network devices Routers, Switches, UPS Backup Batteries, etc. in their assigned network racks.
• Connection, cabling and testing of connectivity from Patch Channels to the switches all the way to the end users' workstation.
• Setup and installation of various computer labs and classrooms configured for the needs of the different programs within FedCap and their respective training provided to their clients.
• Setup and Installations of Printers and Scanners designed and configured for their respective needs.
• The setup and installation of Windows 8.1 / 7 ISOs assigned for staff, class instructors and their clients via HD Cloning Symantec's Ghost Solution .
• Setup of all staff and client's computers in their assigned workstations throughout the building.
• Installed software needed for all computers in accordance with their particular needs.
• Performed all software and System's updates in all computers in the network.
• Removed bloatware in all computers in order to improve performance.
• Confirmed that all Users and Computers where connected and, that all the User Group Policies from Active Directory were Active and distributed throughout the network.
• Tested and monitored computers' connectivity and performance to assure a smooth transition and, trouble free opening day for all departments coming to the new building.

Confidential

IT Consultant / Team Project

• Full deployment of their new site Installation, testing and launching of entire network for their newest program and location in Downtown Brooklyn, N.Y.
• Setup and installation of over 10 computer labs with at least 15 computers per Lab Thick Thin Clients .
• Setup and Installations of Printers and Scanners designed for their respective needs.
• The setup and installation of Windows 7 via customized ISOs based on the needs, the roles and services of their assigned departments, staff, instructors and their clients.
• Configuration of Cisco devices routers switches i.e. Basic configurations, DHCP, IP Default-Gateway.
• Configurations of VLans, VTP, Trunks, applying redundancy and Basic Security of the network.
• Tested and monitored computers' connectivity and performance to assure a smooth transition for all staff coming to the new building.

Confidential

• Picking up and delivering customers while calculating the fastest and safest route to their destination as well as the right fare.

Confidential

• Responsible for collecting and processing blood following Code of Federal Regulations CFR , NYS regulations, policies and procedures. Maintained a safe, regulated environment for donors by following strict operating guidelines.

Confidential

• Designed, installed and managed networks under MS Windows 2000/XP Platform.
• Troubleshooting network connectivity to assure reliability and up-time for our clients.
• Technical support for end users with all computer related issues.
• Data cabling. Preparation of Ethernet cat-5 cat-5e cables, Straight-Through, Crossover Rollover . Termination of data cables with RJ45 connectors T-568A T-568B
• E-Mail system installation Exchange 2000 Server , Exchange administration created new accounts, managed mail contacts, mailboxes, mail users, and distribution groups .
• Internet access security.
• Configured Servers and Services DHCP, DNS, FTP, HTTP, etc. Created of Domain Controllers and join the workstations and users to the domain in the Active Directory.