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Customer Service Specialist Resume

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Pinole, CA

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OBJECTIVE: I would like to maintain the experience and the skills that I have learned and to learn new skills that will help me in the future. I would like to apply myself to the best of my abilities, and work for a company that I can grow and be successful with.

SUMMARY OF QUALIFICATION

  • Two plus years experience in customer service
  • Excellent interpersonal skills, Office etiquette and phone etiquette, highest degree in customer service
  • Experience in researching, and resolving particularly difficult customer service issues
  • Demonstrated excellence in identifying customer needs and providing solutions
  • Reliable, Self-motivated, Organized, Fast learner and hard working
  • Answering incoming phones for a call center and helping customers with complaints
  • Excellent verbal and written communication skills and able to learn on my own

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA 2009-2010
Customer Service Specialist

  • Responsible for providing exceptional customer service in handling calls from customers
  • Consistently handled each call with high importance
  • Reviewed customers accounts and updating necessary changes
  • Handling calls and disputes that are on a DMVholds and sending out abstracts so the customers will be able to register their vehicle

Confidential, San Francisco, CA 2008-2009
Customer Service Specialist

  • Answering incoming calls
  • Responsible for providing exceptional customer service in handling calls from customers
  • Consistently handled each call with high importance
  • Reviewed customers accounts and updating necessary changes

Confidential, San Francisco, CA 1996-2003
Mailroom/IT Help Desk/Procurement

  • Shipping and Receiving
  • Sorting and Delivering Mail
  • Answering Phones
  • Doing a lot of inventory

Confidential, 1995-1996
Mail Processor

  • Sorting mail and forms for the IRS

Confidential, San Francisco, CA 1994-1995
Warehouse Clerk

  • Adding buckles and tips to the belt

Confidential, Colma, CA 1993-1994
Stock Clerk

  • Stocking merchandises

Confidential, South San Francisco, CA 1992-1992
Security

  • Scanning passengers entering the terminal

EDUCATION

General Education
High School Diploma

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