Windows Technology Engineer
Solutions-oriented IT Specialist with notable success directing a broad range of IT initiatives while participating in planning and implementation of infrastructure and migration solutions in direct support of business objectives.

• Hands-on and diverse experience in Systems Administration – Oversaw IT operations and high-profile projects, including hardware and software installation and maintenance, server upgrades and migrations, and help desk support.
• Track record of increasing responsibility in Microsoft infrastructure design, systems analysis and development, and full lifecycle project management.
• Promoted high standards of quality and innovation to ensure operational productivity and efficiency; maintained thorough and contemporary knowledge of cutting-edge technology.
• Proven relationship management skills – Developed solid partnerships with staff, vendors, and end-users to achieve goals in team-oriented environments.
• Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.
• Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
• Adept at developing effective IT policies and procedures, project documentation and milestones, and technical/business specifications.

Core Competencies:Network & Systems Management; Infrastructure Design and Implementation; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development; Risk Assessment; Cost Benefits Analysis; Leadership, Project Management

Technical Experience

Windows Application Infrastructure:Exchange, Remote Installation Services (RIS/WDS), Client Administration (SMS/SCCM), SQL Server, System Update Services (WSUS), Terminal Services, Virtualization Technologies, Cluster Services, Load Balancing Services, IIS, SharePoint

Non-Microsoft Infrastructure Administration:Symantec Antivirus Solutions, Virtualization Technologies (VMware sphere), Data Backup Technologies (Commvault, Data Domain, Veritas)

Third Level Client Support:Windows XP/7, Microsoft Office Applications

Non-Microsoft OS Experience:Linux (Redhat, Suse, various desktop versions). MAC OSX. Mobile OS (Android, Blackberry, Windows Mobile).

Application Experience:Network Monitoring, Help Desk, Logging, Antivirus management, Spam filtering, Virtualization, QuickBooks, Imaging Solutions (ghost, acronis, etc), Inventory, Security & Patch Management.

Hardware:10+ years of working with all of the major vendors of hardware in some capacity (Dell, HP, Gateway, Toshiba, Cisco, Lenovo, MAC, etc.) and misc. in-house proprietary systems. Servers, Desktops, Smartphones, Laptops, Networking, Load Balancers, Clusters, Network Storage, Point of Sale machines, Internet Kiosks, Phone Systems (Avaya, Nortel, PBX)

Networking:I can do basic network troubleshooting and have had experience with CLI on Cisco devices.

Scripting / Programming:Some experience with WMI, VBScript and PowerShell. I am not a programmer, but I can usually find a script to do the job I need it for and customize.

Professional Experience

Confidential– 
Owner
Contractor – IT Services

Contract – Enterprise network Solutions Feb 2011 - Present 
I am currently working with several clients on a part-time basis as needed. Current projects include serving as a Windows Administrator or serving as a help desk support specialist.

Contract – Spoken Communications Dec 2010 –Jan 2011 
I was hired as a temporary Systems Administrator to help organize their systems and manage them efficiently. Also, as additional help as needed as it related to various projects. I helped establish 8 server xen citrix server farm and SAN. Established exit strategy for moving from one datacenter to another.

Confidential–
Contract – Tideworks Technology April 2010 – Dec. 2010
Windows Technology Engineer

Worked with a team of System Administrators responsible for all Windows based servers and applications throughout an international organization of over 12,000 employees. This group oversees over 350 servers in a multi-domain, multi-forest environment, and supports approximately 3000 users leveraging a wide variety of applications including MS Active Directory, MS Server 2000-2008 R2, MS Exchange Server 2003-2010, SQL, SMS, WDS, MS Virtual Server and Hyper-V, VMWare, MOSS 2007, Office 2007, HP Insight Manager, Nimbus, Symantec Endpoint Services, Websense Content filter, CommVault Simpana and many more. This group also is responsible for the management and maintenance of technologies such as HP Proliant Server systems, HP C-Class Blades, and Data Domain D2D data backup systems.
Key Contributions:

• Expanded Nimbus device monitoring capacity. This included installing monitoring components on over 50 servers spread across multiple sites and configuring settings as required for each server and its respective technology. Drove efforts to standardize templates across different teams. Added scripts and custom solutions as needed.
• Helped upgrade all of their backup software and agents across multiple sites.
• Helped setup, configure, support and administer new servers for replacement of their current commvault/datadomain backup solution.

Confidential, Seattle, WA 2008 – 2010
Apex Systems (contract @ Hidden City Entertainment) 2007 – 2008
Systems Administrator /Internet Support

Reported directly to COO and helped strategize IT initiatives with SR. leadership. Primary responsibility is for the configuration, implementation, monitoring and maintenance of the IT infrastructure that supports Hidden City Games multiple online initiatives. This includes the servers, load balancers, SMTP, SQL installations, shared storage, IIS and internally designed application support. Secondaryresponsibility is to support the business IT infrastructure at the corporate offices. As needed this would include all business systems including but not limited to desktop Pc’s, servers, network equipment and software applications.

Key Contributions:

• Helped Establish new Server and Network Infrastructure for Bellasara.com
• Helped separate 3 company IT assets and maintained them during transition period
• Migration from VMware to Hyper-V with virtualization of 50% of server environment
• Help establish server/network monitoring solution
• Established and streamlined centralized SharePoint based IT portal -- to include help desk request forms, ftp account request, dept. docs, contacts, license info and much more.
• Established several IT services that were beneficial to the company -- Online backup system, Hosted FTP, Password expiration reminder.
• Help Desk Lead

Confidential 2007 
Help Desk Support Specialist

• Daily duties - building, loading, and deploying desktop PCs, Loading software and training users as well as monitoring web based help desk system to solve or escalate trouble tickets.
• Setting up printers, faxes, scanners and other peripherals.
• Some running and terminating network wire may also be needed from time to time.
• Implemented Wiki Server to document processes.

Confidential, Issaquah, WA 2006
Contract – Microsoft (6 month contract)
Systems Analyst
Was part 15 man team that handled day-to day support, monitoring and troubleshooting of the Xbox Live and Xbox.com online services. Monitored the global Xbox Live and Xbox.com service environments using a combination of provided monitoring and management systems, network and custom tools. Created trouble tickets/bugs within SLA and provided quick problem assessment and isolation of the problem area by examining the relevant areas related to the issues. Worked in 7x24x365 operation, with shift rotation. Documenting procedures or updating them as required.

Confidential 2002 – 2006
Contract – Department of Defense
IT Specialist
Oversaw internal network infrastructure and provided IT management services and support for HQ AFRC Europe, encompassing hundreds of users. Complied with DOD electronic and security standards and adhered to strict deadlines. Held responsibility for system administration and support, including installations, maintenance, upgrades, troubleshooting, and account administration. Administered Active Directory, Exchange, and proprietary POS systems. Built workstations and servers, configured laptops, and troubleshot WAN, Outlook Web access, and website access issues. Managed 3 IT professionals. Mentored Helpdesk Intern.

Key Contributions:

• Windows Server 2000 upgrade to 2003 on all servers
• Exchange 2000 to 2003 mailbox to new server migration
• Novell Netware file server migration to Windows Server 2003
• Windows 98 to Windows XP migration of all desktops
• Closed 3 Hotels, to include: removal of equipment, inventory and documentation.
• Opened new 350 room Lodge and Resort – established server, network and phone infrastructure.

Education and Credentials
Computer Service and Network Technology program 
Confidential college 
Professional Training and Certifications
A+ , Network+, Server+, MCSA, MCP, MCITP:EA(soon)