PROFESSIONAL PROFILE

Seeking a challenging position to utilize my experiences in Information Technology Desktop, System Administration and Asset Management.

PROFESSIONAL EXPERIENCE

Helpdesk Technician

Confidential

• This position is located at Environmental Protection Agency, Arlington, VA.
• Provide front-line response to end-users via the Help Desk phone queue, mail, and walkups visits.
• Resolve upcoming issues with Lotus notes mail system, troubleshoot lockouts, incorrect passwords, missing contact lists and re-created mail document location files for remote location connectivity.
• Providing computer and mobile business communication device troubleshooting support including hardware/software maintenance.
• Utilizing computer-base incident tracking application Remedy Magic Help Desk Solution to maintain a log of completed work.
• Re-install failed Microsoft applications, commercial software and scanners and BlackBerry wireless technology.
• Manage Lexmark and Hewlett Packard network printers, request for vendor technical support for scheduled maintenance and ongoing repairs.

Computer Technician

Confidential

• This position is assignment to assist in the initial rollout of new equipment for users at Environmental Protection Agency, Arlington, VA.
• Contracted to Computer Services Corporation to serve as team member rollout activities providing support to Environmental Protection Agency clients.
• Installation of Dell desktops, laptops and Windows XP operating system with Hewlett Packard network printers as a complete setup within the Novell LAN environment.
• Diagnose network connectivity and troubleshoot issues involving setup of Black Berry Palms for executive personnel.
• Conduct office surveys for relocation of employees to new work places and verify network activity or reactivations.
• Tracking service tickets received in the Remedy Ticketing systems for additional troubleshooting.

Computer Technician

Confidential

• Contracted to IBM Corporation to provide desktop technical support to Amtrak employees requesting refresh of hardware and software installations and configurations, establish network connectivity and configuration to Microsoft Mail Exchange and other servers.
• Resolve customer issues regarding failed applications within the MS Office 2003 Enterprises Suite using local images or Dameware software for remote connectivity.
• Diagnose network connectivity and troubleshoot issues of Windows 2000/XP and Microsoft Office software issues using windows diagnostic tools.
• Conduct routine inventory of all computer and printer assets.
• Repair on-site equipment needing hard drive replacements after performing data transfer for later downloads of users data files and records reinstall printers and other hardware components.
• Track trends and recommended corrective actions. Ensure compliance with applicable security and property accountability requirements. Provide minor network cabling installations and modifications as required.
• Enter and updates tickets in Peregrine ticket tracking system. Track and managed software licenses. Assisted with deployment of security patches.

Help Desk Support Technician

Confidential

• Provided on-site technical support and troubleshooting hardware and software for Northrop-Grumman defense systems division.
• Resolve customer issues in providing software update and sometimes reinstalling the applications to finally correcting the problems.
• Analyzed security applications and utilities to develop enhance performances throughout daily operations.
• Install, upgrade and maintain desktop and portable computer hardware, software, printers, and peripherals. Enter and updates tickets in Remedy. Track and manages software licenses. Assist with deployment of security patches.
• Installed debit/credit card software packages for the following vendors, Subway, Premera Bread and Boston Market.
• Analyzed security applications and utilities to develop enhanced performance throughout daily operation and optimization of hardware for better performance.
• Provided first and second level technical support to end users during system migration from Windows 2000 to new XP operating systems.
• Resolved customer questions regarding technical issues on installation modification and software upgrades.
• Resolved customer questions regarding gift card services and network services by offering complete and accurate answers.
• Complied with an extremely flexible work schedule including various shifts.
• Maintained proficiency in the support of various Windows environments to ensure web browsers with networks/telecom to an ISP were fully functional.
• Reviewed security risk assessments and backup processes to maintain continuity of operations plans for all in-house systems and for the pursuit of client business opportunities.
• Resolved customer questions regarding gift card services and network services by offering complete and accurate answers.
• Complied with an extremely flexible work schedule including various shifts.
• Maintained proficiency in the support of various Windows environments to ensure web browsers with networks/telecom to an ISP were fully functional.
• Reviewed security risk assessments and backup processes to maintain continuity of operations plans for all in-house systems and for the pursuit of client business opportunities.

Technical Support Representative

Confidential

• Provided first and second level technical support to end users during system .
• System upgrade and migration to new operating systems platforms.
• Resolved customer questions regarding technical issues on installation modification and software upgrades.
• Complied with an extremely flexible work schedule including various shifts.
• Maintained proficiency in the support of various Windows environments to ensure web browsers with networks/telecom to an ISP were fully functional.
• Reviewed security risk assessments and backup processes to maintain continuity of operations plans for all in-house systems and for the pursuit of client business opportunities.

Technical Support Representative

Confidential

• Installed debit/credit card software packages for the following vendors, Subway, Premera Bread and Boston Market.
• Analyzed security applications and utilities to develop enhanced performance throughout daily operation and optimization of hardware for better performance.
• Provided first and second level technical support to end users during system migration from Windows 2000 to new XP operating systems.
• Resolved customer questions regarding technical issues on installation modification and software upgrades.
• Resolved customer questions regarding gift card services and network services by offering complete and accurate answers.
• Complied with an extremely flexible work schedule including various shifts.

Confidential

Computer Technician

• Contracted to Department of Labor, provided first and second level technical support to end users during system Migration to assist end users in resolution to related problems.
• Analyzed computer applications and utilities to develop enhance software improvements throughput and optimization of hardware for better performance.
• Diagnose network connectivity problems and ability to fix the majority of all common office automation software problems.
• Installed fresh images of new operating system load and edit registry/user permissions to satisfy security requirements for Windows 2000 servers.
• Provide troubleshooting for network connectivity, software configurations and printer.
• Perform and review security risk assessments and design IT security, backup processes and continuity operations plans for all in-house systems and in pursuing client business opportunities.

Computer Technician Lead

Confidential

• Contracted to IRS responsible for maintaining the company network small office that consists of six small office site locations involving the support of ten Window 2000 servers and three Microsoft exchange mail servers.
• Capable of all aspects of IT, from installing hardware, software, and cabling to managing and purchasing computer equipment.
• Perform and review security risk assessments and design IT security, backup processes and continuity operations plans for all in-house systems and in pursuing client business opportunities.
• Install, setup, configure, manage and monitor Windows 2000, Exchange 2000, SQL and Citrix Metaframe XP servers,
• Apply patches as needed and upgrade servers and hosted-applications as required.
• Maintain network and data security e.g., access, privileges , DNS environment, NT Domain System and Active Directory user database, DHCP/DNS/WINS, file and print services, and remote access via the Internet.
• Assure successful scheduled data and configuration backups for all shared resources, consistent with contingency and disaster recovery plans. Install, setup, configure, and manage all Cisco routers, switches and firewalls in the corporate network both LAN and WAN interfaces .
• Provide troubleshooting for network, desktops, software configuration and printer.
• Update or create configuration and infrastructure documentation for the company using graphical tools like Visio and MS Office products.

Software Test Analyst

Confidential

• Perform test and evaluation of the upgrade software for the United States Postal Services, Point of Sales POS software developed by NCR, Inc.
• Prepare daily reports of detections located, which prevent the applications operations.
• Report findings to the development groups for updates and reinstallation of the software for further testing.
• Act as Assistant Network Administrator to ensure the correct security levels are maintained.

Asset Manager

Confidential

• Contracted by TRW to conduct Software Testing of Department of Defense Industrial Financial Management System DIFMS for the Joint Interoperability Test Command JITC .
• Development Software Test Scenarios for Systems Acceptance Test SAT and System Qualification Test SQT .
• Perform mapping processes for system configuration to measure the effectiveness and suitability of the system and subsystem requirements.
• Assigned as team member to the Information Systems staff as a Systems Administrator to conduct daily maintenance of the Defense Messaging System laboratory while other Defense contract tests were being organized.
• Developed policies and procedures for inventory controls and accountability of current and future assets.

Senior. Buyer

Confidential

• Performed buying activities for the manufacturing division.
• Purchased all raw materials for shopping carts and material handling products.
• Acted as production liaison with assembly department to ensure smooth operation and managed consignment-stocking program.
• Developed policies and procedures for future In-House inventory system. Motivated local vendors to participate in the bid process for the above program for sales of excess inventories resulting in a first time net savings/profit of 75K.
• Initiated use of Just In Time scheduling through administration of blanket purchase orders agreements for high volume raw materials 375K/monthly and establish freights rates.

Operations Manager

Confidential

• Managed 22 institutional, industrial and commercial properties with trained unarmed security officers.
• Interview, inspected and provided training for all officers prior to issuing assignments. Administered procedures for local and state background investigations as required by company policy.
• Conferred with clients to discuss and implement changes in company policy and procedures.
• Conducted site inspections to verify compliance with Department of Criminal Justice System guidelines.
• Reviewed employment records of client firms for possible risks in contracts.

Contract Administrator

Confidential

• Acted as key liaison and program authority for contractual issues between the contractor and federal agencies with guidelines issued by the Federal Acquisition Regulation FAR , Defense Federal Acquisition DFAR and other agency regulations provided.
• Disseminate contract information and providing contract regulation interpretation, advice and guidance during project production to junior administrators.
• Administered Firm Fixed Price, Fixed Price Incentive, Cost Plus Fixed Fee and Cost Plus Incentive Fee Price contracts for multi-services.
• Requested, reviewed, and analyzed comments from technical divisions and audit agencies to prepare for negotiation position.
• Performed cost and profit analysis on non-competitive pricing proposals.
• Prepared applicable contractual documentation for negotiation approval.
• Negotiated with prime and subcontractors to issue definitive orders for services/supplies to meet current demand in support of the military services.
• Issued amendments to various contract types for revision in quantities, accounting appropriations and other administrative changes as required.
• Evaluated and processed contractor request for progress payments for production and Basic Ordering Agreements BOA .