Profile

Motivated, personable IT professional with a successful 13 year track record in freelance computer work troubleshooting and fixing computers . Talent for mastering technology quickly, and has a passion for learning new skills. Very organized, and have theability to multitask. Self-taught computer builder who is A Certified 2013 , also hold a BA degree in Business ManagementAdministration. Currently pursuing other IT certifications.

Skills Summary

Work Experience

Confidential

Audio Video Assistant

• Assisted with the breakdown of laptop computers, monitors, switches, severs, and routers for two large conferences located at the Confidential
• Assisted with the break-down of Audio Visual equipment such as, video projector screens, video projectors, speakers, and microphones.

Confidential

Desktop Support Specialist

• Managed user accounts in Microsoft Exchange
• Installed ABT Associates, AirWatch Mobile MDM Agent, and AnyConnect app s onto user's iPhone and iPad's
• Configured AirWatch Mobile MDM Agent, and AnyConnect app to connect user to ABT Associates virtual private network
• Made sure ABT Associates web app was successfully deployed onto user's desktop computer and properly connecting user to the ABT Associates virtual private network.

Confidential

IT Desktop Support /Consultant

• Contracted to update, troubleshoot, and fix eleven computers/laptops running Microsoft Windows XP
• and Vista
• Performed driver and bios updates for Microsoft XP and Vista
• Applied system tweaks to speed up operating system s and boot time
• Removed unwanted programs, toolbars and cleaned Windows XP/Vista of junk files to increase performance
• Removed several viruses, and malware to increase system performance
• Increased operating system and internet security by adding virus protection and firewalls
• Made recommendations on what hardware and software upgrades needed to be done in the future
• Walked client through problem-solving processes

Confidential

Provided technical assistance and support for issues related to computer systems, software, and hardware.

• Maintained daily performance of computer systems
• Asked questions to determine nature of problem
• Researched questions using available information resources
• Walked clients through problem-solving processes
• Installed, modified, and repaired computer hardware and software
• Cleaned up computers, and removed dusk within desktop computer chassis
• Used diagnostic programs to resolve problems
• Resolved technical problems with Local Area Networks LAN
• Installed computer peripherals for users, such as hard drives, printers, graphic cards, and webcams
• Followed up with customers to ensure issue had been resolved

Confidential

Global Solutions Networ.

Office Clerk/Level II, Office of Administrative and Management Analysis Service

• Received, examined, and distributed mail and packages.
• Assisted with the complete set-up for special conferences, meetings, and guest speakers.
• Accepted supply shipments, and verified against purchase orders for accuracy.
• Unpacked items to be stocked in the office Rotomat, and verified inventory computations by
• c omparing them to physical counts of stock.
• Investigated discrepancies and adjusted errors on inventory request forms.
• Issued supplies to co-workers based on information from incoming requisitions.

Confidential

Office Clerk/Level

• Established and maintained files for letters, memorandums, and other office correspondence.
• Used Microsoft Office programs Word and Excel to create, copy, edit, and store labels and spreadsheets.
• Data entry into spreadsheet using and chart creation.
• Responsible for accurate and properly signed purchase requisitions orders prior to being filed and stored, or submitted.

Confidential

Library Technician,

• Searched for copyright and publisher information for books, journals, periodicals, magazines, and microfilms using the various online databases.
• Detailed knowledge of using the Library of Congress integrated library system Voyager , and Acquisitions Cataloging modules COINS, COHM .
• Reviewed information on bibliographic records for accuracy and completeness, and updated these records using Voyager .
• Lead the Serial Discards Project , in which hundreds of publishers needed to be notified in the form of e-mails, telephones calls, and later by formal letter that their serial deposits were no longer being retained by the library.
• Organized and tracked discard letters sent to publishers using the Serial Discards Database, and Microsoft Excel.

Confidential

Office Clerk/Level

• Established and maintained files for letters, memorandums, and other office correspondence.
• Provided support services for staff, such as obtaining supplies, and initiating personal request.
• Photocopy material for mass mailings, internal distribution, and filing.
• Responded to routine questions and forwarded non-routine inquiries to the appropriate staff members.
• Prepared a variety of correspondence and reports from drafts into proper.

Confidential

Public Service Aide, Directors Office

• Prepared memorandums and revised standard forms and monthly reports using Microsoft Word prepared slides for briefings using Microsoft PowerPoint.
• Developed Correctional facility's graphics for its brochure using Adobe Photoshop CS3 for formatting and importing graphics.