Customer Service Representative Resume
3.00/5 (Submit Your Rating)
Minneapolis, MN
Work Experience
Confidential, (Minneapolis) September2010 - Present
OPUS Customer Support Team
- Clear knowledge of LIS/LPS
- Clear understanding of OPUS appraisal reviews
- Answered inbound calls from various mortgage professionals
- Provided OPUS inventory support
Confidential, (Eden Prairie)
Customer Service Representative February 2008 - July 2009
- Answered inbound customer calls
Subject Matter Expert July 2009 - June 2010
- Facilitated training classes
- Updated and created training documents
- Assisted with call center floor support
- Handled escalation calls
- Managed and maintained internal intranet
Confidential, (St. Louis Park) August 2006 - November 2007
Server
Confidential, (Savage) September 2005 - June 2006
Bartender
Confidential, (Eden Prairie) October 2004 - December 2005
Server
Skills/Technical
12 + years of computer/internet related experience.
9 + years of customer service related experience.
Microsoft Office
- Excel
- PowerPoint
- Word
- Outlook
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