Customer Service Associate Resume Warwick, RI - Hire IT People

EMPLOYMENT HISTORY

Confidential, Warwick, RI 04/05-08/10
Consumer Counselor

Provide exceptional customer service within a fast paced call center environment
Handle inbound/outbound telephone calls for over 200 delinquent customer accounts
Verify customer specific information according to regulatory compliance standards to ensure confidentiality
Evaluate customer accounts to determine the best payment options or grant deferments in order to attain current status
Knowledgeable of various customer conflict resolution techniques
Successfully collect and process past due loan payments
Achieved an average score of over 90% for all Quality Assurance Assessments administered within a two year period

Confidential, Clinton, CT 2002-2003
Third Key Manager/Customer Service Representative

Responsible for opening and closing a retail facility according to store guidelines
Presented solutions to ensure customer satisfaction
Managed all monetary transactions for store employees
Effectively met and surpassed predetermined sales commission quotas

Confidential, Warwick RI 2001-2002
Customer Service Associate

Answered all customer inquiries pertaining to retail merchandise
Utilized a cash register in order to process purchases efficiently
Maintained an organized and adequately stocked department to fulfill consumer needs

REFRENCES
Furnished Upon Request