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Field Technician Resume Profile

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NJ

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Summary

10 years experience Advanced-level autonomous and proactive field technical support Demonstrated experience/ability to implement solutions that improve functionality Innovative, motivated self-starter who learns and adapts well to new and changing environments Practical, logical thinker who enjoys finding solutions to challenging situations through technical acumen Exemplary work ethic Team Player Available Immediately/Travel and Overtime Salary range open.

Qualification Highlights

  • IT Infrastructure Systems
  • Network Administration
  • Data Center
  • POS Retail and Security Systems
  • Preventative Maintenance
  • Medical Device Engineering
  • Electronics Component Level
  • Hybrid Applications
  • Robotics and Reverse Diagnostics
  • Remote Management
  • Detail Oriented
  • Circuit Analysis
  • Hardware/Software Upgrades
  • Troubleshooting/Diagnostics
  • Performance Monitoring
  • Visual Basic
  • Team Management
  • Equipment Management

Technical Expertise

Operating Systems

Windows 9x/ME/2000/XP/Vista, Windows 7and 8, Windows Server 2003 - 2008

Hardware

Cisco Routers Switches installs, Hubs, Laptops, Workstations and Servers, Modems, Network Interface Cards, Memory, Printers, Scanners and other peripherals, Point Of Sale, Digital Volt-Ohm Meter, Oscilloscopes, Cable CAT5/6, Fiber Optic and RG59/6 layout and installation , Dipole Leakage Antenna

Software

VMWare, Microsoft Office Suite, Active Directory, Remote Administrator, Putty, Team Viewer, Wireshark, CheckIt and PC-Check, WebSite x5 Evolution

Networking

LAN/WAN, TCP/IP, DNS, DHCP, SMTP, POP3, FTP, Ethernet

Professional Experience

Confidential

Field Technician

  • Maintain client company computer/network/electronic systems. Install, configure, testing, deploying and maintain all support equipment/systems. Responded quickly to IT related trouble through the use of remote software. Provide computer/network/electronic systems user support both over the phone and directly for Microsoft applications and TCP/IP network connectivity on a Remedy System ticket basis. Support network user accounts, file management in Active Directory as well. ITIL and ISO 9000 industry standards utilized and adheredto. Technical diagnostics and repair of standard and advanced electronic applications. Some manufacturing environment support with Allen Bradley PLC. Telephone support from twisted pair patch panel/terminations/assignments to Meridian II PBX also advanced line tone out diagnostics. Cable CAT5/6, Fiber Optic and RG59/6 layout and installation

Confidential

Technician/Engineer

  • Component level andsystems setup/fault Isolation/refurbishfor in/out-of warranty devices including MRI Aries II - Hitachi , CAT OEC GE 9000,9400,9600,9800,CTi,Lightspeed,Brigjtspeed,Prospeed,Philips,Siemens Slice etc. Sonogram/Ultrasound, Computer based electronics, Fiber Optic and Network systems, hardware/software refurbish, hybrid devices and proprietary in-depth support electronics by use of Digital Volt-Ohm Meter, Oscilloscopes, Huntron, to isolate leaky or complete component failures of voltage or signal loss/degradation. CheckIt and PC-Check used to verify imminent/complete hardware failure with hard drives, memory, main boards and peripherals. Programming of embedded programmable devices.

Confidential

Technician/Engineer

  • Installed, configured and maintained Radiant IBM 566 registers, Radiant 1560, NCR ALOHA POS software, Radiant Tiger fuel controllers, VeriFone pin pad, MC9090 with wireless access points and DS 9808 scanners, Ellenby safes, Cisco 881 and 2911 routers, Cisco 2960 stacked switches, patch panel, EPC3 Epsilon, CCTV DVR and media players, Adflow Viking dialer and T1 connectivity, APS UPS and PDU, SNAP server, Linux scripted O.S. reinstall SUPPORT, IBM 700 server setup as Radiant and Manager Workstations. Topaz Point of Sale systems support. PCI Payment Card Industry EPS Electronic Payment Systems install, diagnostics and compliance. Initially focused on board level component repair and reverse engineering of MICROS 3, 4, 4LS, 5, 5A, 2015, e7, Dell server desktop and printers. Faulty board components identified and entered into daily repair cycle by the use of schematics, reverse engineering and advanced diagnostic techniques.Field Service Technical support in all MICROS systems.

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