Career Summary

Twenty years' experience in Information Technology including the Service, automobile, gaming and healthcare industries. Over fourteen years in a senior leadership position ensuring the streamlined operation of IT departments within gaming and service industries as well as providing administrative direction and support for daily operational activities. A professional with extensive experience in defining IT policies and procedures, departmental development and growth, supervising and training staff, disaster recovery implementation and documentation, personnel development, project planning and tracking and coordination of contract services. Focus in network analysis, design implementation and installation, hardware and network infrastructure. Experience motivating, directing and evaluating multi-level teams.

Technology Background:

Hardware: Computer : IBM, HP, Dell, Acer, Apple laptop, Apple G4, G5, Netbook and IPad, Desktops PC builds, repairs and support for Dell, HP, IBM, Lenovo, Macintosh Server builds, repairs and support for Dell, HP, IBM Printer s: HP LaserJet, desk jet and color jet, Xerox, Ricoh, Cannon Server: HP Blade, L-Series, IBM I-Series, SGI, AS400, IBM 3070 Mainframe Network: Cisco Routers and Switches, Extreme switches, HP switches, Layer 1 and 2 switching Wireless Routers: Netgear, Linksys, Cisco Firewalls: Cisco PIX 500, Fortinet Fortigate, Microsoft Security Essentials Virtualization: VMWare, VMWare Workstation for PC, Windows Virtual PC Software: Database: SQL, Microsoft Access, Oracle Windows Server: 2003, 2005, 2008, SQL 2008 Antivirus: Symantec, McAfee, AVG, Computer Associates, Kaspersky Lab, MBAM, Trend Micro Financial: Cognos, Great Plains, AIMS, API, Kronos Office: Microsoft 97, 2003, 2007, 2010 Professional , Home and Student versions, Visio 2007 2010, Project 2003, 2007, 2010, Office for MAC 2008, Open Office, Google Docs, Google Apps for Business , WordPerfect Suite Remote Support/Access: LogMeIn, GotoMeeting, Webex, Dameware, RDP, VNC Programming: HTML, XML, Java, Cobol, RPG, DOS, Basic, RPG, SQL Helpdesk: Spiceworks, ITSM, Helpdesk, Track-IT, CA Service Desk, Remedy Monitoring: Netpro, Surf Control Operating Systems: Windows Desktop: Workgroups3.1, 95, 98, NT, ME, XP, Vista, 7 Apple Desktop: OS 9, OS X Linux RedHat, Ubuntu, UNIX, OS/400, OS/3070 Network Protocols: Ethernet, DNS, VPN, NAT, DHCP, WINS, AppleTalk/Bonjour, FTP, Frame Relay, WIFI, IIS, 802.11, WPA, WEP, WPA2 Messaging: Microsoft Exchange, Novell Groupwise, Gmail, Thunderbird, Microsoft Messenger, IMAP, POP3, IPhone, Blackberry

Browsers: IE Explorer, Opera, Google Chrome, Firefox, Safari Disaster Recovery: SAN, Backup Exec, Windows Backup Telecommunications: Nortel, Nortel Call Manager, Nortel Voicemail, Cisco VoIP Call Manager, ProComm, Phoneguide Gaming: Konami, Bally's SDS, Bally's CMS, Opera Express, Opera, Micros POS, Geovision

Experience

Confidential

Service Delivery Manager

• Responsible for client security surrounding all aspects of access engineering, network management and implementation of security policies and processes.
• Participate with client security engineers and management to ensure that all aspects of infrastructure defense are implemented.
• Work closely with network, server and development teams to document and prevent attempts from outside resources or unauthorized access attempts.
• Develop and implement plan to ensure that access control is properly documented and granted for all personnel utilizing the Marriott networks.
• Provide daily, weekly and monthly reports to upper management for both Xerox and client areas.
• Work directly with senior management to ensure patches, firmware updates and required fixes are implemented as required.
• Monitor alternative resources to proactively ensure that current viruses and unauthorized access attempts are blocked.
• Coordinate the development and maintenance of information security policies and standards.
• Investigate security incidents and coordinate their resolution as defined by Marriott's security policies
• Assist Business Owners in assessing their data for classification and advise them of available controls.
• Implement an information security awareness program.
• Serve as liaison to the Information Security Committee, law enforcement, Internal Audit, and Legal Services.
• Provide consulting services for information security throughout the enterprise.

Service Delivery Manager

Confidential

• Manage multiple teams of both onshore and offshore personnel
• Work closely with multiple team leaders to ensure client requests are completed in a timely manner.
• Meet daily with client senior team leaders to assess improvement potential within all client areas.
• Provide daily, weekly and monthly reports to clients
• Monitor all processes within the EUC area to ensure that scheduled requirements are completed.
• Design and embed new processes for centrally managing EUCs
• Coordinate and manage the EUC Management process activities across the business units and external 3rd party service providers to agreed SLAs
• Centrally manage the configuration and version-control of EUCs
• Escalate risks and issues to the appropriate Functional Service Manager
• Ensure EUCs are compliant with the company's Information Security policies
• Assist colleagues from business units when encountering issues with EUCs during the course of daily operations
• Assist in product launch administration and management of data feeds
• Support change requests from the Business, draw requirements into a functional specifications, build specifications, testing and support implementation processes
• Assist in driving EUC best practice and methodologies across the company, ensuring consistency
• Engage Group IT support for hardware and infrastructure support
• Assist in identifying and planning for EUC's Management process improvement projects

Manager Security Administration

Confidential

• Participate with the business and clients in assessing cost and feasibility of system requests and supporting both strategic and near-term needs.
• Achieved a 92 from a low of 17 return on access requests within 72 hours.
• Developed process to improve performance within IT Security Administration
• Implementation of a Access request training initiative
• Provided guidance and support to MGM International on all aspects of compliance regarding SOX, MICs, PCI-DSS and PAR
• Responsible for meeting defined timelines for requests from Audit and Compliance
• Responsible for development of an audit plan within Sec Admin to meet company goals
• Work with internal and external auditors to identify key areas of risk and determine solutions
• Worked directly with Senior IT Management to complete assigned projects
• Worked directly with other IT Security Managers to ensure that all areas were covered regarding access and protection
• Implementation of business systems plans, release, and maintenance of applications and process control
• Work with business and clients to ensure project costs and schedules are properly defined and met.
• Collaborate with clients, vendors, industry consultants, and senior management to define and meet service level agreements
• Oversee the day to day activities of an on-shore and off-shore team comprised of 30 key team members
• Responsible for the successful completion of projects within a defined timeline
• Define and develop a complete set of internal policies and procedures for Security Administration
• Ensure that MGM Resorts meets the requirements for SOX, MICs, PAR and PCI compliance
• Work directly with upper management to ensure project timelines are met
• Make oral and written presentations showing success rates for audits, provisioning and de-provisioning of all access requests
• Provide guidance and mentoring for IT team members while providing training and growth opportunities
• Integrate activities with business units and IT to develop appropriate support for projects
• Create a team environment
• Mentoring managers, clients and team members

Confidential

IT Manager/SUL Contractor supporting MGM Resorts

• Organize and develop a cohesive team within the Security Administration arena including process control, procedure development, departmental restructuring. Define goals and objective for the Security Administration team to ensure a secure and reliable approach to access control.
• Oversee the day to day activities of an on-shore and off-shore team comprised of 30 key team members
• Responsible for the successful completion of projects within a defined timeline
• Define and develop a complete set of internal policies and procedures for Security Administration
• Ensure that MGM Resorts meets the requirements for SOX, MICs, PAR and PCI compliance
• Work directly with upper management to ensure project timelines are met
• Provide guidance and mentoring for IT team members while providing training and growth opportunities

Confidential

IT Manager/Project Manager

• Organize and create a cohesive Information Technology infrastructure including hiring of personnel, restructuring of existing positions within the department. Defining goals and objectives for the IT department and restructuring the network operating center to ensure a secure and reliable network.
• Oversee the day to day activities of the IT support team
• Responsible for the successful completion of multiple projects within a defined timeline.
• Define and develop a complete set of internal policies and procedures for IT
• Ensure that CORE meets the requirements for PA-DSS certification
• Work directly with upper management to ensure project timelines are met
• Work directly with vendors and clients to ensure project requests are documented and communicated in a consistent manner.
• Provide guidance and mentoring for IT team members while providing training and growth opportunities
• Lead on PA-DSS certification process

Confidential

IT Manager

• Direct and deliver IT solutions for a field office in Belton MO., with corporate locations in Indianapolis. Manage and maintain multiple platforms including surveillance monitoring and recording, Microsoft AD, Windows XP platforms, Linux, Cisco routers and switches, HP printers, IBM servers and Lenovo desktop and laptops.
• Responsible for the day to day operational success of the network.
• Maintain E-Business systems to ensure optimized accessibility.
• Network security monitoring and implementation.
• Maintain Auction Surveillance systems and digital backup monitors.
• Developed updated process for monitoring sales remotely.
• Develop cost saving initiatives while ensuring performance of systems remains high.
• Infrastructure/Hardware/Software Consultant/Contractor 10/2008 to 11/2010 Peak Technologies New York, NY Part of project team for the following in and throughout the Kansas City metro and surrounding areas.
• Managed Dell Refresh project for Citibank
• Managed NOC upgrade for Merrill Lynch/Bank of America Transition
• Supervised crew for Laptop updates for Arrow Electronics
• Redwood Network Systems Olathe, KS Work with various customers in replacing their existing anti-virus software with Trend Micro.
• On call support for customers in various capacities

Confidential

• Responsible for the transition, implementation, installation and startup of information systems which supports local and centralized business operations as well as developing the strategic planning for the business IT needs. Held accountable for the continued growth of department activities and personnel development within the IT infrastructure team. Worked closely with network technicians/administrators and pc technicians supporting all business functions of multiple gaming facilities. Responsible for the installation and maintenance of hardware/software systems throughout the organization at multiple facilities.
• Coordinated the installation multiple servers including Blackberry, SQL Report Writer, Multiple domain controllers
• Developed and implemented a comprehensive security program encompassing CA antivirus and Fortinet Fortigate firewalls.
• Implemented a companywide program for Internet security allowing for secure transfer of data between two regional sites.
• Worked with team to install updated Cisco switches and routers allowing for implementation of a comprehensive disaster recovery process.
• Installed with IT Manager two SAN backup systems while using Symantec Backup Exec for data transfer between devices.
• Developed a yearly budget encompassing cost for delivery of projects, hardware/system replacement/purchase and software upgrades/implementation.
• Implemented the development and utilization of a complete Intranet site used for employee communication giving all employees online access to email, policies and procedures and the ability to voice their opinion to the General Manager.
• Oversaw the integration of Micros Opera and Bally's CMP software. Oversaw the integration of Micros POS and Bally's CMP software.
• Lead a staff of 6 technicians at multiple sites while hiring processes are being implemented to increase staff levels.
• Developed complete Policies and Procedures for Information Technology arena.