Senior Consultant Resume Profile Germantown, MD - Hire IT People

SUMMARY

Seasoned professional with over 10 years consulting focus on Infrastructure Management Solutions
Proven leadership and team building skills
Proficient in performing requirements gathering and delivery of detailed technical design specifications
Excellent problem solving skills applicable to technical issues as well as customer interactions
Detailed oriented with emphasis on adhering to project plans and statement of work documentation
Effective communicator
Familiar with knowledge engineering principles as they apply to knowledgebase management

SKILLS

EXPERIENCE

Senior Consultant

Confidfential

Perform hands-on tailoring enhancements to Change Management Module - formats and workflow per customer specifications
Design ground up Incident Management solution including process creations and tailoring Service Manager for bi-directional event driven Incident creation and updating with Operations Management
Create Use Case scenarios to help define requirements, design solutions to meet requirements
Configured integration between SM and UCMDB
Create documentation as required Test Cases, Design Documents, Audit Logs, HP SaaS RunBook
Perform system and unit level testing for all code and workflow changes
Create process workflows using IBM Blueworks Live for all Service Manager areas
Perform remediation activities
Perform SM 9.2 to SM 9.3 upgrade, reconcile all custom code, create custom upgrade package
Perform duties of primary consultant for ITIL processes, workflow designs, translation of customer requirements to technical designs, and code development
Design and implement level II Change Management solution that combines workflows and processes from two IT departments
Design and implement combined Service Desk Help Desk Incident Management solution combining workflows and processes from two IT departments
Upgrade version 9.31 to 9.33, include and document new features and updated SM Mobility improvements

Senior Consultant

Confidfential

Senior Consultant

Confidfential

Implement Service Desk, Incident Management, and Employee Self Service modules in HP's SaaS environment
Implement Request Management module for 3 request types including account provisioning
Code new requirements across all modules using standard tailoring tools
Create and update documentation Design Document, Audit log, Issue log, Release notes, etc.
Adhere to SaaS development and migration guidelines
Ensure that customers expedited timeline was met without sacrificing quality or content of enhancements
Design integration for Active Directory based contact information
Provide training to customer's administration staff

Senior Consultant

Confidfential

Work with the Applications Team developing the next release of Service Manager.
Code new and revised features across all modules using standard tailoring tools including RAD
Learn and apply AGILE development process
Create unit test and automated test scripts for all enhanced processes
Contribute to all Story creation and evaluations used to estimate complexity of requirements

Senior Consultant

Confidfential

Create a ServiceCenter to Service Manager 7.10 migration plan.
Create a ServiceCenter to Service Manager Site Assessment template and pre-engagement questionnaire.
Provide Service Manager and Asset Manager technical support to the PSC customers
Complete Asset Manager 5.1 training
Complete UCMDB 7.5 training

Senior Consultant

Confidfential

Create a ServiceCenter to Service Manager 7.10 migration plan.
Create a ServiceCenter to Service Manager Site Assessment template and pre-engagement questionnaire.
Provide Service Manager and Asset Manager technical support to the PSC customers
Complete Asset Manager 5.1 training
Complete UCMDB 7.5 training