Technical Skill Set:

Server 03,XP Pro, Vista, Windows7, Server 03 08, Altiris Deployment Servers, Mac,Citrix, AD Admin, Ghost, VMware support,

Lotus Notes Admin 4-8.5, Outlook, Exchange 5.5/2007 Admin, TCP/IP configuration, Linux Red Hat, AT TConnect, VPN, IIS, Checkpoint Firewall, Cisco ICND, Enterprise Administrator, User and Server Manager,MacAfee, Norton, Trend Anti-Virus admin, Siebel 7.0, ManageNow, Remedy Ticket reporting, Info Workspace,FrontPage98, Dreamweaver, Zenith, N-Able, SQL Enterprise Manager, Build administration, VeriSign Admin,Unified Messaging, EdgeSight

Personal ProfessionalSkill Set:

• Ability to work independently and part of a small SW Team, Understanding of the challenges of buildingand operating large-scale systems
• Ability to work collaboratively, Experience with infrastructure,PC Support,troubleshooting course build failures, project management, creating developer accounts, etc. Experiencebuilding software for distributed networked environments. Experience working with instructors and Subject
• Matter experts to deliver innovative technology solutions in Education.

WORK EXPERIENCE:

Confidential

Datacenter Server Engineer

• Responsible for HP Datacenter environment within the World Wide Online Education Division with approx.8-10k servers onsite.
• Key areas of expertise include a working knowledge of Hardware and operating systems W2K8 2K3, HPUX, Linux, Storage, F5, EVA, c-Class Blades, Proliant Gen6,7 and 8, VMware NetworkSwitches, Altiris DHCP
• Extensive experience in fault isolation and resolution in complex multivendor environments listed above
• Supporting Instructors Students with class setup issues including PC's, Server builds, connectivity andnetworking
• Develop and implement necessary IT policies and procedures, including those for architecture securitystandards
• Troubleshooting various portfolios to provide comprehensive tier II/III support
• Active, hands-on day-to-day support of the IT Operations environment for Linux Redhat, Windows OS, HPEquip.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems,
• Interaction with multiple engineering team members and customers on a daily basis
• Experience working with instructors and subject matter experts to deliver cutting edge solutions in Education.
• Create, maintain and update daily operations status reports.

Confidential

Technical Analyst

• Supported Windows7, XP and Users, managing PC builds and deployment of new systems
• Responsible for installation and maintenance of moderately complex hardware/software systems
• Handle network, server desktop administration
• Troubleshooting Active Directory replication problems
• Performed maintenance on those computers as needed

Confidential

Desktop/Helpdesk Support

• Supported Windows7, XP and Users, managing to solve issues including Installs AccountManagement
• Administration of DNS, DHCP and WINS
• Provided LAN/WAN Wireless support for users.
• Handled installs of software/hardware on new PC's and laptops and
• Performed maintenance on thosecomputers as needed.
• Handled computer inventory and assigning of assets to all personnel

Confidential

Customer Relations Manager

• Supported end users and managed phone calls on a variety of issues including install,Account Mgmt. for end users on Windows7, XP and Vista
• Worked with MS SQL Query Analyzer to research and look up Tables.
• Used SQL QA to lookup data inside the tables
• Interacted with customers and focused on issues they were having with the AT T Connect Software.
• Worked on issues relating to Outlook Adm and how it interacted with our software.
• Conducted online AT T Connect meetings to resolve issues and worked with our Engineering and
• Recreate Customer issues on VMware MS VM images ranging from Win2k thru Server03.

Confidential

Onsite Network Support Consultant

• Responsible for computer operations Windows Server03 and Workstation XP
• Primary contact for Active Directory issues
• Troubleshooting Active Directory replication problems
• Administration of DNS, DHCP and WINS
• Provided LAN/WAN Wireless support for users.
• Handled installs of software/hardware on new PC's and laptops and
• Performed maintenance on thosecomputers as needed.
• Handled computer inventory and assigning of assets to all personnel
• Updated and maintained Intranet Web page

Confidential

Systems Support Engineer

• Worked with customers to resolve technical problems ranging from Level 1, 2 and 3 issues
• Supported end users on Windows7, XP and Vista
• Primary contact for Active Directory environment
• Created User Accts and assigned rights and privileges as required
• Troubleshooting Active Directory replication problems
• Implementation and administration of DNS, DHCP and WINS
• Monitored environments with Zenith Software.
• Replicate customer issues on VMware MS VM Win2k thru Server03 and buildimages
• Worked with management teams to setup training and implementing new software
• Train all new Support group members as they were hired
• Setup and maintain Zenith and N-Able monitoring software for over 300 Acct's
• Worked with MS SQL Query Analyzer to research and look up Tables.
• Used SQL QA to write short Select statements to lookup data inside the tables
• Change Management for all small to mid-sized clients.
• Handle several thousand calls/requests per month with a team of 3 - 4 people.
• Analyze processes, develop and implement improvements.
• Create, maintain and update data center infrastructure documentation and SOP's

Confidential

Helpdesk Technical Lead/Technical Support Engineer

• Managing technical support team responsible for infrastructure services group
• Responded to Help Desk calls on a daily basis and managed problem escalations in conjunction with the
• Problem Coordinator to ensure customer satisfaction from Support Team.
• Monitor customer service calls to ensure customer satisfaction goals were achieved.
• Creating standard server builds
• Provided OS and hardware support to key financial, payroll, sales groups
• Primary contact for AD environment, responsible for configuration and troubleshooting
• DNS, Group Policy, WINS, DFS, etc.
• Created User Accts and assigned rights and privileges as required
• Creating new AD Forest domains for test environment/s
• Active Directory users and groups management.
• Troubleshooting Active Directory replication problems

Confidential

Regional Support Coordinator

• Responsible for PDC and BDC, Office personnel, and Field Sale Representatives.
• Provided LAN/WAN and RAS support for users.
• Created AD User Accts and assigned rights and privileges as required
• Acted as the Helpdesk Manager with support involving all of New England as well as NY, and NJ.
• Handled installs of software/hardware on new PC's and laptops and also performed maintenance on those
• Handled computer inventory and provided daily network backups with a DLT tape system.
• Developed and maintained Corporate Intranet Web page using FrontPage.

Confidential

Systems Integrator

• Desktop Support, Tier II Support
• Handled installs of Windows O/S, MS Office, Exchange, and I.E.
• Win2k Rollout for over 5000 end users running Windows OS's
• Recreate Customer issues on VMware images ranging from Win3.1 thru NT4
• Responsible for training all new employees'.

Confidential

MIS Technician

• Build maintain Novell 3.12 and 4.11 servers as well as Windows NT 3.51 and NT 4.0 servers
• Responsible for repairing network server problems that arose.
• Responsible for shift activities.

Confidential

Sergeant/Patrolman

• Officer in charge of training a twenty man unit for housing developments in the inner city of Boston Roxbury
• Duties included supervising patrols and settling tenant disputes, acting as a liaison between the Management
• Company and my agency
• Additional duties included enforcing the laws of the Commonwealth and ordinances of the city of Boston
• booking of prisoners, follow up court proceedings and networking with other city, state and federal agencies.
• Administrative duties such as taking disciplinary action,scheduling and officer dispute/s when necessary.