Technical Writing Maximus Consulting resume,

I/T Technical Writer:

Experienced technical writer with systems and application development background.

Skills:

Writing
Samples Available Upon Request

MS Word, Excel, Access, PowerPoint and Visio
Adobe FrameMaker and RoboHelp
TOCs, indexes, references, citations, graphics, tables, flow diagrams
User guides, requirements specifications, technical specifications, operations manuals, deployment plans, evaluation documents

Systems, Database and Coding:

Windows, UNIX
Java, Javascript , JSP, VBScript, HTML/CSS, XSL, XML, SQL, Access VBA
IBM UDB, MS SQL/Server

Tools:

Customer relationship management: Constant Contact
Content management: MS SharePoint
Versioning: PVCS, StarTeam

Experience:

Technical Writing Maximus Consulting [September 2011 June 2012]
Client: Confidential

Research/Analysis: interviewed Subject Matter Experts in application development, architecture, operations and implementation for a Special Education case management system. Designed and implemented online user surveys.
Data: Leveraged surveys and system log data to build meaningful knowledge bases. Mined data using SQL queries to analyze trends and draw conclusions.
Documentation: requirements specifications, technical specifications, operations manuals, deployment plans, and evaluation documents. Translated statistical results into intuitive graphs and charts to support conclusions and recommendations.

Grant Writing Confidential, [May August 2011]

Utilized online grant databases to identify public and private funding prospects for a non-profit serving low-income men in New York City. Leveraged third-party research studies to collect supporting data. Embedded tables and graphics in persuasive grant proposals to prove eligibility and to demonstrate client need and program effectiveness.

Marketing and Business Development Confidential, [2007 2011]

Database Management: designed, created and maintained prospect, donor, donation and community member databases. Used SQL queries to create data-driven marketing and financial reports.
Systems Implementation: Utilized Constant Contact, Facebook, Twitter and online auction systems to create a dynamic online presence.
Writing and Marketing: developed persuasive web site and email content to solicit donations. Built both online and print fundraising vehicles, and increased funds raised by 15%

Web Application Development and Documentation Confidential, [1997 2006]
Performed all aspects of large-scale web-based application development, primarily using Java:

Requirements analysis and documentation
Database and query design
Server- and client-side coding
User guide development
Web host relationship management
Issue resolution and status reporting

Education:

Technical Writing Certificate Confidential,College
Courses taken: Technical Writing Fundamentals, Graphics for Technical Writers, User Guides and FrameMaker, Online Help and RoboHelp, Indexing
Master of Business, Information Technology Confidential, University
Bachelor of Science, Computer Science / Mathematics Confidential

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