Technology Summary

Operating Systems Windows 95/98/2000/ XP/Vista/7, Windows Server NT, 2000, 2003, 2008, 2012 , SharePoint Sever 2007, SBS Small Business Sever ,MS Virtual Server, VM ware ESX Server, Web Server, File Server, Citrix ICA Client, Citrix Metaframe XP , Citrix Xen Server, MS Active Directory 2000, 2003,2008, 2012, MS Terminal Server, Linux Red Hat 6, Unix-HP Novell Netware 4.11 Mac OS Jaguar, Snow Leopard, Mountain Lion, Mavericks

Software/Applications- Office Professional 97/2000/XP/2003/2007/2010 .,MOS BPOS,AMI, Kronos, Renal Star, Renal Lab, Time-D, Time-W, Exchange Server 2003, 2005,2007, Medi-Fax, QMS, SQL 6.5/2005 Winform, Wyse Technology, Nortel Network, VNC viewer, Blackberry, Adobe v. 6-12, LAN Guard Network Scan, PD Link v.3.0, PD Adequest, Poet, Remedy ticket software , Magic ticket software , Lotus Notes 8, PC Anywhere Investran 5.1.1, Thomson 1, Bear Stearn, Net Exchange Pro, Net Meeting, Thomson Financial Juniper Networks, Saleforce, Meridian1 Nortel ,Optivity Telephony Manager, Calipilot Manager Voicemail , Contact ticket software , Sonic Wall Client VPN DNS, DHCP, Norton's Anti Virus, McAfee Antivius, SAP R/3 4.6, Hot VT, Ad-Ware, Active ,Password Changer, Symantec Backup Exec 10d, Norton's Ghost V8, Parrot Imaging, CTT Money Net, Hummingbird, Shiva, Document Direct, File Maker Pro, Pervasive SQN, Uniti, Captaris, Right Fax, Pretty Good Privacy 8 PGP , CheckVision, SNL Financial /Data Source, ABBY PDF Transformer, Interwoven, Capital IQ, Facset, Mood KMV Credit Monitoring, Reuter, Siebel Web/Thick Client, Thomson One Banker, Livelink/Explorer, Group Wise, MS Active Directory Group Policy 2003/2008/2012, Altiris, Cisco Call Manager, MS Proxy Server, , DocuTrak, Dream Weaver 5, Flash 5, MS Visio 2003/2007/2010, MS Power Point 2003/2007/2010, GE Centricity Practice Solution CPS/EMR Windows System Update Server WSUS , Kronos Work Force Central, BMC Service Desk Express, Service Now Ticketing,

Hardware Cisco 4000,3600,3000,2600,1600/Nortel Routers, Ad Tran-Excalibur CSU/DSU, Digi Port Servers, Nortel Bay Stack Switches, Ad Tran Switches, Cisco 6500 switches, Century Net server, Braun Controllers, Wyse/HP Winterms, Wyse/IBM/ADDS Dummy Terminals, Kronos Time Terminal Server, Cisco Wireless Access Points, Hewlett-Packard Printers, Zebra Label Printers, Lantronic Print Server, Dell/Compaq/Gateway, HP Desktop Computers, Dell/Compaq/Gateway, iMac Laptops, Blackberry, Treo , Motorola Q cell phones, Nortel VOIP phones, Cisco 7962 VOIP Phones, Avaya 4620,2420 Phone, Cisco Polycomm, Lexmark Printers, Ricoh printers, Linksys, Dell Servers, MICR printer, MagTek Pinpad, MagTek Check reader, Ithaca Validator, Panini Scanner, MagTek Card Swipe, Veriphone, IBM Server, TCD Teller Cash Dispenser , Instachange Coin Dispenser, Neo Ware Thin Client, HP Thin Client

Network Protocols LAN/WAN, TCP/IP, IPX/SPX, NETBEUI, WINS, POP3, FTP, TELNET, RAS,VPN, ICMP, RIP, NAT, ETHERNET, UDP, ARP, FRAME RELAY.

LANGUAGES C , HTML, VISUAL C , DHTML,

PROFESSIONAL EXPERIENCES

Confidential

Access Management Support Contract

Providing approved access support for users, by creating the application, security and framework in Centricity. Addressing and resolving user access requests through two ticketing systems. BMC Service Desk Express and Service Now . Generating or changing manager's assignments, roles and access in Kronos Workforce Central. Authorizing VPN access remotely to local machines/servers or Citrix Epic offsite for users work orders requests with Active Directory.

Confidential Technical Support Contract

Providing second tier support for clients having issues accessing the TUDirect website through Unicenter ticketing system. Creating and deactivating CTS portal access for users upon issued email requests. Managing and supporting user's roles and resetting passwords with TUDirect InternalAdmin. Ticketing support for various cases within SalesForce's Intouch system.

Confidential

Lead/ Implementation Tech Contract

Implementing training and procedures for basis of upgrading laptops and desktop Win XP to Win 8.1.. Training, assisting, and imaging various HP and Lenovo desktops and laptop for users. Supporting implementation team with the use of SCCM for backing up software and imaging hardware with Win 8.1. Quality assurance all hardware/ software before image hardware is returned back to user. Early morning support for users that may need assistance.

Confidential

Tier Helpdesk Support

Supporting Dell/HP servers with Windows 2003 and 2008 server. Using Dell Kace 1000/2000 to deploy new patches, applications and asset control to the servers and workstations. Maintenance and support of Cisco routers and switches . Assisted in projects of upgrading all specific software, licensing issues. Created and provided ticketing support with Share point.

Confidential

Application Support Tech Contract

Supporting Centricity and various systems applications as Help Desk Support for entire medical facilities. Configured and setup user accounts and profiles with Active Directory, Exchange, Citrix Xen Server, and VM ware Servers.. Build, configured, and setup of HP servers as application, web, and email. Assisted in project s of upgrading all specific software, licensing issues. Created and provided ticketing support with Share point. Install, configured, test, maintain, monitor and troubleshoot end user thin / fat clients, software, networking peripherals.

Confidential

Tech Contract

Implementing and deployment of Avaya 4620, 2420 to Cisco 7962 VOIP phones Configured and Setup Cisco phones and polycoms for banking official and users. Troubleshoot and identify networking issues for Cisco VOIP phone and polycoms. Supported and resolved crossover network connection issues working with Cisco 6504E switches, Providing ticketing support for users with various network interface and voicemail issues. Hands-on support for users with training, setup, and voicemail issues with new Cisco VOIP phones

Confidential

Helpdesk Support/Lan Administrator

Providing Help Desk support to thousands of users worldwide, earning a solid reputation for productivity, complex problems resolution and professionalism. Provided special assistance to key departments including Equity, Fixed Income, Investment Banking, Legal. Escalated issues as needed and maintained communication with customer and technical teams. Prioritized major phone and onsite support for new Office 2007 user. Extensively utilized Remedy ticketing system to record and track issues. Supported end users through Active Directory, Exchange Server, DNS server. Supported remote access using dialup/VPN Secured ID. Researched, implemented new hardware and software into the environment to increase efficiency. Supported internal network security, including add/deleting users and shared permission.