Parking Coordinator Resume Profile, NC - Hire IT People

SUMMARY OF QUALIFICATIONS

Experienced reliable professional eager to obtain a challenging entry level position in the field of Information Technology. Currently completing final course of Post-Baccalaureate Certificate in Information Technology Management from UC Berkeley. Thorough understanding of data management, software development, and business processes established with solid educational background which includes courses in Database Development Principals, C Programing, and Information Systems, Design, Analysis. Task-oriented with excellent communication skills and multi-tasking capabilities. Strong technology and software skills covering a wide variety of applications. Technically proficient with Microsoft Operating Systems and Office suite. Basic knowledge of Oracle SQL Developer, Microsoft Visio, and Microsoft Visual Studio.

PROFESSIONAL EXPERIENCE

Parking Coordinator

Confidential

Advanced through several positions within the company, progressing from transit pass sales to managing the parking accounts for multiple high volume garages throughout the Wells Fargo portfolio in uptown Charlotte.
Served as on site subject matter expert for line of business software applications, providing training to new hire and other on-site employees.
Assisted parking management in developing and updating a parking account management training manual. Developed parking quick reference documents for multiple garages.
Operated parking program software to input customer records, validate customer information, customize weekly and monthly reports, generate invoices, and apply payments.
Participated in weekly property management team meeting, updating property managers on status of garage projects, identifying project risks and any possible campus impacts.
Received and processed Helpdesk requests: prioritizing and dispatching work orders to the correct department, coordinating with multiple departments to ensure requests were completed, and providing follow up status reports to the appropriate parties.
Served as parking lead on a multi-department team to develop and implement processes to transition over 1,000 customers between multiple properties in a two month time frame.

Confidential

Services/Allstate Insurance

Implemented Allstate's Policy Processing Guidelines and Protocols to update client records.
Managed databases: manipulating, analyzing, and entering data.
Worked with a team to meet weekly production deadlines.

Co-Owner

Confidential

Responsible for: operational budget, balancing accounts, billing customers, developing business plans, inventory control, marketing, scheduling, and customer service.
Provided custom pond and filtration system design for clients. Oversaw subcontracting and pond installation to ensure projects were completed on time and within budget.
Performed essential office duties including logging daily sales and payments, typing correspondence, filing, copying, mailing, faxing, and answering the phone.
Established professional relationships with clients and effectively resolved customer service complaints.

Administrative Specialist

Confidential

Provided administrative support, electronically scanned, archived, and updated wastewater engineering plans and files to database format.
Maintained and filed records, cross-referencing plans with electronic tracking log database.
Helped with requests for material from regional electronic files. Coordinated with regional office manager so that the request was handled according to agency policy.

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Parking Coordinator Resume Profile

NC

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