CustomerCare Consultant resume

Experience:
Confidenital, MA. Dec 09-Jul 11
CustomerCare Consultant
Responsible for customer support and satisfaction, through professional administrativesupport.
Ensuring customer receives complete assistance with all issues.

Interface with customers, manufacturing , sales and marketing, technical support, engineering,And other support personal
Using Siebel, SAP, to evaluate current and future material inventory requirements to supportBacklog
Cases in Siebel to prioritize critical needs of the customer
RMAs, credits and Debits
Use worksites to create and access document files to assist customers

Confidenital, MA. Nov 07-Nov 08
Customer Service Representative
Responsible for customer satisfaction through administrative support, 100% material availability,
Production line support in all suppliers, material and inventory related issues for H& I business units.
Interface with customers, manufacturing, marketing, sales, engineering and other support personal

Using Oracle support system to evaluate current and future material inventory requirement to support backlog, current and future customer requirements
Prioritize critical order and material needs for production schedule
Coordinate production and global manufacturing sites
Create spreadsheet reports for material needed on schedule

Confidenital, MA. May 06 May 07
Customer Service Representative
Responsible for customer satisfaction by assisting customers in all matters of administrative support.
Availability and material support with all suppliers, material and inventory related issues.

Interface with customers, manufacturing, marketing, sales, production and other support personal
Evaluate current and future inventory requirements to support backlog for customer requirement
Resolve customer and material issues, RMAs, internet orders, check domestic and international credit card approval online and via phone
Filled in for Production department when needed

Confidenital, Mansfield, MA. Sep 00 April 06
Customer Service Representative/Administrative Assistant
Responsible for customer satisfaction by assistance by customers in all matters in professional
Administrative support regarding availability of product and support in all other matters.

Interface with customers , manufacturing , production, sales, marketing, credit
And other support personal
Evaluate current and future inventory requirements to support backlog for customer requirement
Resolve customer issues, RMAs, credits, debits, other matters
Administrative Assistant for Global Human Resources, assist in payroll,
Employee benefits, documentation, meeting minutes, filing, set up Company
Meetings, scheduling functions
Reception, interface with guests, assist phone calls, multi-line switchboard

Education:
Confidential,High School

Skills:
Siebel, SAP, Oracle, other data entry programs

Problem solving ability

Written and verbal communication using Excel, Microsoft Exchange, Office, Windows, Outlook

Multiline phone systems

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