SUMMARY

Experienced, creative, and technically skilled problem solver with a highattention to detail, and a history of bringing forth fast viable solutions. As a Network Engineer and Telecommunications Specialist, I bring a unique and well-rounded set of skills for solving networking and computer technology problems while focusing on customer satisfaction. My future endeavor is to continue to develop as a networking subject matter expert and hone my skills in execution by improving my project management skills that will in turn allow me to control quality and budget in a timely way. I am also consistently in pace with the ever changing technologies within Cisco, Microsoft, and IEEE standards.

TECHINICAL EXPERTISE

• Networking: Cisco routers and switches, Cisco Adaptive Security Appliance ASA , Internet Protocol Security IPSEC and Secure Sockets Layer SSL VPN's, Cisco Wireless LAN controller, Active Directory,TCP/IP, Installing Cat5 and Cat6 cable, 802.1q trunking, Ether-channel, Quality of service QoS , Simple Network Management Protocol SNMP , and Domain Name System DNS .
• Unified Communications and Collaboration: Cisco Call manager versions 4.1 and 8.5, Unity connection version 8.5, MeetingPlace 8.0/8.5, WebEx, H323 and analog MGCP gateways, Private Branch Exchange PBX , digital PBX, Voice over Internet Protocol VoIP PBX.
• Tools: TACACS, SecureCRT, putty, hyper-terminal, Trivial File Transfer Protocol TFTP server, Variphy Insight, Cisco Unified Operations Manager, and Cisco Prime.
• Hardware:Desktops/laptops, servers, motherboards, printers and HP Jet-Directs, scanners, Blackberry's, and Uninterruptable power systems.
• Operating Systems: Windows 2000, and Windows XP Professional, Vista, and Windows 7, MS Server 2003 and 2008.
• Software: SolarWinds Orion, Cisco ASDM, Cisco ACS server, Ghost, Sunbelt Vipre, Exchange, and System Management server SMS MS office.

PROFESSIONAL EXPERIENCE

Principal Technician Telecommunications

Confidential

Voice Telecommunications

• Setup and deployed multiple VoIP phones and voice-mail accounts
• Management of the local VoIP system
• Creating multiple hunt groups, implementing Single number reach SNR for users, Extension mobility, and setting up Class of restrictions.
• Installation of Cisco IP telephones with Unity voicemail systems. Managing phone and voicemail system, adding users, migrating users, setting up and troubleshooting Lync, Cisco Unified Contact Center Express UCCX , Auto Attendant configurations, Analog voice gateways.

Network

• Create multiple VLAN's, and perform code upgrades
• Installing and configuring routers, switches, security appliances
• Troubleshooting of the local switched network
• Provided technical/administrative support of the Local area network and Wide area Network
• Patch network connectivity for systems and tools

Security

• Provided level one support on the firewalls
• Provided support with traffic validation via Checkpoint smartview Tracker

Network Engineer

Confidential

Network:

• Supported equipment located at 64 state campuses running multiple site-to-site IPSec VPN connection.
• Supported the network infrastructure consisting of multiple VLAN's spread over 50 Cisco catalyst switches and 20 5500 series firewalls
• Configured Cisco routers and switches and firewalls for enterprise use.
• Developed the process to change over from the IPSEC VPN client over to the Cisco Any-connect client

Telecommunications

• Built VoIP phones using Cisco Call Manager
• Configured Voice-Mail accounts using Cisco Unity
• Configured and deployed voice routers

Desktop Support

• Provided 3rd level end-user EIT customer support on PC's, Laptops, printers and handheld devices.
• Providing advice and guidance onelectronic information technology to the end user community
• Created user LAN and E-mail accounts
• Preformed management of 2003 server operating system
• Provided day to day administration of user accounts
• Ensuring all EIT equipment and systems are used in accordance with and comply with current company policies and guidelines.

Desktop Support

Confidential

• Provided 2nd and 3rd level customer support to multiple state agencies
• Providing advice and guidance onelectronic information technology to the end user community
• Perform I/O peripheral maintenance as necessary printers, scanners, etc.
• Was a member of the team installing EIT equipment upgrading from Win2k to Windows XP
• Assist network OGS Backbone and Server administration with initial on-site troubleshooting for suspected network/ server technical problems

Technical Support Specialist

Confidential

• Provided 1st and 2nd level customer support to the end-user community
• Providing advice and guidance onelectronic information technology to the end user community
• Developed training classes and presentations for international and local support team in communicating and supporting Network Clients.
• Responsible for imaging and shipping all equipment and creating all new accounts for users
• Responsible for repairing all returned equipment and working with vendors to get equipment replaced on a deadline driven schedule
• Conducted weekly training classes for out-sourced support team.
• Conditioned, configured and QA all hardware and software prior to shipping to the network.
• Created and managed inventory control and asset management internally and externally.
• Managed all telephone and network access in the Melville NY office

Technical Helpdesk Analyst

Confidential

• Provided 1st level support to internal staff creating tickets via MS Outlook.
• Utilized VNC to remote connect to users PC's greatly reduce the work load of the desktop support team.
• Researched hardware and software for the IT department that would increase productivity.
• Provided support to multiple dial-up ISPs dealing with connection related problems such as troubleshooting the modems, and general account information password and username .