SUMMARY:

• Dynamic software and services manager with more than 25 years of experience and a history of spearheading successful delivery of major IT initiatives, increasing efficiency, and decreasing costs. Demonstrated expertise in enterprise systems, strategic planning, and project management. Proactive team leader with proven ability t cultivate strong business relationships, develop innovative process / management solutions, and leverage unique combination of technology skills.
• IT Management Operations Systems Integration
• Team Leadership Development Crisis Management Process Improvements In-Sourcing
• Vendor Relations Requirements Analysis Service Level Agreements SLA Systems Migration
• Virtualization Technology Root Cause Analysis IT Infrastructure IT Security Technical Support

PROFESSIONAL EXPERIENCE

Confidential

IT subsidiary of national retail company with 27B in annual sales.

Service Delivery Manager

• Responsible for the management of 500k capital budget
• Managed a 12 member technical team responsible for the installation, configuration and management of the key monitoring systems t monitor all systems in the Macy's enterprise.
• Continued partnership with numerous teams on systems monitoring
• Unix Delivery/Operations
• Windows Delivery/Operations
• Network Delivery/Operations
• Mainframe Operations
• Ecommerce Operations
• Application Development/Support
• Systems Operations Center SOC
• Change Control
• Support the stability of 5 data centers in North America
• 24x7 monitoring of major OS platforms:
• Windows 5500
• Red Hat Linux 700
• AIX 300
• Solaris 200
• HPUX 10
• z/OS 3
• 24x7 monitoring of network infrastructure:
• Cisc Switches 12,000
• Cisc Access Points 9,000
• Cisc Routers 2,500
• Motorola Access points 9,000
• CheckPoint Firewalls 900
• Cisc Pix Firewalls 100
• Juniper VPN
• BlueCoat Secure Proxies

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• 24x7 monitoring of storage infrastructure:
• HP Storage formerly 3Par
• HP Storage native
• EMC
• 24x7 monitoring of database systems:
• SQL Server
• Oracle
• DB2
• PostgreSQL
• Responsible for the deployment of server virtualization utilizing VMWare ESX infrastructure t support the delivery of over 500 applications for business usage. Deployment resulted in improved utilization of hardware and stability of business services.
• Expedited incorporation for IT functions of May Department Stores acquisition by aligning management processes with corporate requirements.
• Ensured compliance with Service Level Agreements SLA by devising and deploying program t recruit and train business technologists.
• Earned awards for enterprise dashboard, enterprise tracking, and integration innovation.
• Implementation and adoption of key process areas of ITSM int the IT organization: Change Management, Release Management, Configuration Management, Incident Management, Problem Management and Availability Management for the purpose of improving the stability of the services provided t the business.
• Deployment of Enterprise Monitoring Dashboard leveraging HP Business Service Management
• Directed support of key monitoring systems: SiteScope, NNMi, OMu, SCOM
• Daily/weekly meetings with team members for career development and project status
• Implementation of Configuration Management System CMS with the discovery and management of 7 million configuration items CI s.
• Mapped 108 key applications in the CMS for consumption in the enterprise dashboard for the purpose of understanding business impact for application and infrastructure failures.
• Implemented monitoring and configuration management of WebSphere for internal systems

Enterprise Software Delivery Manager

• Managed 6 member team responsible for the deployment of software to:
• Desktops
• Servers
• Mobile devices
• Kiosks
• Specialty systems
• Supported the deployment of security and OS patches t all systems
• Responsible for the deployment of Microsoft SMS/SCCM
• Directed deployment and support of source code management systems Visual SourceSafe / ClearCase
• Improved application deployment success rate by implementing application packaging and testing prior t deployment.
• Responsible for the deployment of in-house developed middleware configurations
• Motivated team members by providing key visible assignments

Enterprise Systems Manager

• Responsible for the deployment and standardization of WebSphere application servers
• Implemented centralized web farm for key intranet sites
• Decreased yearly costs by spearheading in-sourcing of network security functions.
• Deployed and managed Checkpoint and Cisc Pix firewalls t protect enterprise network
• Enhanced corporate management capabilities by maximizing system functionality.
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E-Commerce Operations Manager

• Enhanced E-Commerce footprint by overseeing and leading comprehensive upgrades of Macys.com and Bloomingdales.com.
• Impacted bottom line by minimizing service disruptions.
• Directed support of the ecommerce search engine
• Responsible for the deployment of product images for Macys.com and Bloomingdales.com
• Managed the security certificates for the ecommerce systems
• Improved ecommerce stability by implementing and managing application load testing systems

Confidential

IT Operations Manager

• Network assessment, design, plan and deploy network infrastructure for circuit usage, router capacity, and Data Center/POP facilities. Network implementations based on evolving sales forecast and customer, business and network requirements.
• HP9000 systems administration 2
• Windows NT 4,0 system administration 15
• Deployed and managed CA-Unicenter for monitoring remote key client systems

Confidential

Technical Systems Engineer II

Assisted infrastructure team in the planning and implementation of the Home Banking infrastructure.

Confidential

Computer Specialist

• A member of a team that successfully migrated the southeast data center t new facilities
• Site leader for Exchange migration from MS Mail
• Responsible for the installation and security of the southeast region Internet connectivity
• Member of team responsible for daily operations of the southeast data center
• Assisted in the deployment of Windows 3.51
• VMS systems administration
• Provided Macintosh support for Research department

Confidential

Macintosh Systems Specialist

Responsible for Apple Macintosh installations and support.

Confidential

Field Service Engineer

Southeast Lead Technical Specialist in Apple Macintosh installations and support.

Confidential

Avionics Attack Control Systems Specialist

Avionics support for F-16 fighter aircraft

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Confidential

• Network Devices: Cisc Switches, Checkpoint / Cisc Firewalls, Appliances
• Multiple Server Platforms: Windows 2012 and earlier, AIX, Solaris, HPUX, Linux
• Databases: Oracle, DB2, SQL Server, PostgreSQL, MySQL
• Languages / Applications: VMWare, HP Operations Manager, Business Service Management BSM , SiteScope, Network Node Manager, PERL, Microsoft Technologies, HP uCMDB, Systems Center Operations Manager SCOM ,HP Service Manager, FirstChoice, Nagios, Orion Solarwinds
• Web Technologies: ASP, XML, IIS, Apache, Net, HTML