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It Support Specialist Resume Profile

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Objective

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk Support role. Works well independently, or in a group setting providing all facets of computer help desk support including troubleshooting, installations, and maintenance.

Skills Profile
  • Install/Configure/Troubleshoot Microsoft Office Products
  • Blackberry/IPhone/Android Support
  • LAN Administration including modem, router, and switch configuration
  • Nortel, Aventail, Cisco VPN/ Windows Remote Desktop Skills
  • Active Directory Users/Permissions
  • Asset Management Experience
  • Proficient In Remedy Ticketing System
  • PC Hardware and Software Troubleshooting
  • VMWARE Virtualization Skills
  • PC Cloning/Imaging Skills

Employment History

Remote IT Support Specialist

Confidential

  • Perform Proof of Concept testing and introduce documentation for implementation in the company knowledgebase.
  • Perform Level I and II troubleshooting and liaison with Vendors on issues unable to be resolved internally.
  • Conduct machine audits and coordinate system upgrades as Asset Management Lead for North America.

Telepresence Support Technician Contractor

Confidential

  • Provided tier 1 assistance in support of 15 variations of Cisco Telepresence equipment.
  • Utilized multiple log files from various sources to determine fault areas in equipment.
  • Performed troubleshooting on various Cisco routers and switches using Secure CRT, Putty and various other telnetting programs.

Network Camera Installation Technician

Confidential

  • Planned, coordinated, and implemented multiple CCTV and network camera layouts for both small and medium businesses.
  • Configured, monitored, and maintained network cameras, routers, switches, and all associated cabling at various sites.
  • Performed data backups and disaster recovery operations.

Desktop Repair Technician

Confidential

  • Troubleshot, repaired, and shipped laptops, net-books, monitors, and desktops at a rate of 8-10 per day.
  • Maintained extensive notes on all repairs as well as contributed to knowledge base articles with technical faults found in varying systems.
  • Installed multiple Operating Systems using imaging software on multiple units for use with refresh and deployment activities.

Multichannel Transmission Systems Operator-Maintainer

Confidential

  • Conduct training on various Confidential Information Management policy changes and software to support the end users.
  • Planned, coordinated, and implemented a Local Area Network LAN for use in a theater of war in support of forward operations.
  • Conducted evaluations on upgrades to hardware/software, and potential mobile devices to provide feedback to the purchasing authority.
  • Managed a shop of 12 twelve soldiers in daily activities and special assignments.

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