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Customer Service Representative Resume

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Marietta, GA

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SUMMARY OF QUALIFICATIONS

  • Over 7 years experience working in the customer service field
  • Ability to perform duties in a fast paced environment
  • Knowledgeable with computer software like Microsoft Word,
  • Windows 7,Oracle, Lotus Notes,Elvis
  • Call Center skills in Collections, Data Entry, Outbound and Inbound Calls

WORK EXPERIENCE

Customer Service Representative, Confidential, Marietta, GA Nov.2008-April 2012

  • Assisted customers with high bill complaints
  • Assisted customer with setting up Electric and Gas Service
  • Set up pay plans and arrangements
  • Reported Outages from customers and third party clients
  • Verified FACTA regulations with every customer
  • Followed policies and procedures to prevent PSC complaints
  • Processed and verified bill payments

Call Center Representative, Confidential, Atlanta, GA Oct.2007-April 2008

  • Briefly conduct a research study on the shipping volume of different companies that sent out mail, letters, packages, and freight to destinations within the United States

Customer Service Specialist, Confidential, Marietta, GASept. 2005-July2009

  • Handled returns and exchanges of defective products
  • Trained new employees to follow policy and procedures
  • Provided customer service to difficult customers
  • Assisted customers with wiring money to other people
  • As well as using money gram and mycheckfree for utility payments

EDUCATION
Associates Degree, Confidential,

  • Proficiently recorded vitals, patient symptoms, and patient medical history for Doctor’s review. Utilized patient care techniques while assisting patients for examinations. Checked- in and checked – out patients. Provided customer service. Insurance pre- certification, insurance verification. Schedule, cancel, and rescheduled patient appointments, Use time management skills to increase the flow of Patients in an orderly manner.

Diploma, Confidential School,

  • Provided a warm and friendly demeanor when answering incoming calls. Collected patient co-payments and scheduled appointments. Verified patients insurance coverage. Maintained safe and clean work environment using OSHA standards when assisting in room preparation.

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