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Strategic It Support Resume Profile

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MI

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Profile Summary

Data Analyst and Report Building professional with a proven history of accomplishment. Work well under pressure successfully demonstrating the ability to learn quickly and adapt to unanticipated challenges. Excellent interpersonal, communication, and team-building skills with the ability to build trust and rapport. Resourceful decision-maker with strong problem-solving and organizational skills. Ability to smoothly manage complex and conflicting needs in a dynamic environment. Excel at taking other's perspective while maintaining the broader picture to reach a successful conclusion.

  • Specialties
  • Applications/Tools
  • Project Management
  • SQL Server Reporting Services
  • Compliance
  • SQL Server Management Studio
  • Production Support
  • Oracle/SQL Databases
  • Staff Training
  • RPGIV
  • Financial Analysis
  • Visio
  • Report Building
  • MS Project
  • Quality Assurance
  • Excel
  • Process Mapping
  • SOAP XML
  • Data Mining
  • Microsoft Access
  • Technical Writing
  • TMO programming
  • TFS

Professional Experience

Confidential

Strategic IT Support

  • Developed Underwriting Scorecard for Quality Assurance department.
  • Created Ad hoc SQL queries
  • Data Mining Oracle and SQL servers.
  • Designed reports using SQL Server Reporting Services 2008 R2.
  • Risk assessment and integration representative for new underwriting system.

TMO Contract Programmer

  • Contract programmer using TMO toolkit and RPGIV to create new, and correct existing programs to keep MetLife Home loans in compliance.
  • Work with BSA and UAT groups to create projects and time estimates.
  • Train new IT personnel in the TMO process, and Software Development Life Cycle.
  • Trouble shoot time sensitive loan level issues sent from the closing department and Title Companies to enable mortgage loans to close in a timely manner.

Confidential

Loan Officer

  • Evaluated, and tested loan officer requests, and presented workups to 3rd party Loan Origination Company.
  • Developed documentation, and quality standards manual for loan officers to minimize compliance related errors.
  • Promoted FHA and conventional loan products, working with clients to determine the program best suited for their needs develop loan packages, and order title work, appraisals, and surveys.

TMO Programmer

  • Project Manager for Mortgage Electronic Registration System MERS ,
  • Developed and implemented bridging system to upload transfer of serving loans to the MERS system.
  • Created procedure manual for transfer of servicing
  • Project Result: Reduce cost of Transfer of Serving by 60 .
  • Project Manger for multi-phase, cooperative online mortgage application system.
  • Worked with vendor to create rules engine to maintain industry compliance, and to prevent fraud.
  • Created manual and trained end users on process.
  • Setup internal and external groups to test functionality.
  • Project result: Tripled production capacity while reducing personnel requirements by 20
  • Handled Transfer of Serving of mortgage loans, averaging 2.5 Billion per year.
  • Installed, tested, and programmed TMO Mortgage software.
  • Trained and mentored retail loan officers.
  • Maintained interfaces between AS/400 and Entyre's closing software.

Retail Loan Officer

Created loan packages after determining clients' needs, collected necessary documentation, and ordered title work, appraisals, and surveys for FHA and conventional loans.

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