Summary

• Execution oriented, versatile leader with experience in Training and Performance Management. Reputation for conducting learning and development sessions and designing well structured blended training modules. Attuned with the latest trends and techniques of the field, having an inborn aptitude to train people to enhance their capacity and capability. Ideal combination of managerial and analytical skills creative problem solver, able to think logically and pay close attention to detail proficient at gathering training requirements and customizing training solutions as per need.
• Proven track record consulting to business leaders in conceptualizing, designing, developing, and implementing high impact and innovative service strategy solutions, using blended approaches, e-learning and traditional delivery methodologies after thoroughly understanding training needs and stakeholder expectations. Rich hands on experience in working in collaboratively with senior leaders, SMEs, vendors, contractors, etc. Advanced knowledge and experience in developing and facilitating differentiated learning strategies framework using appropriate technologies. Effective course designer devising and implementing comprehensive and analytical learning modules for end users.
• Creates a vision for the team and customer on the learning approach and delivers projects within costs, scope timelines. Judiciously nurtures maintains relationships with key decision makers. Excellent client handling skills with a flexible approach, adjusting as the needs change. A highly organized manager able to quickly assess needs and provide tools to resolve difficulties, enhance learning, and improve performance. Proven credentials in leading and developing strong collaborative yet competitive environment among teams thus maximizing the learning experience of each team member. Self starter, creative problem solver, top performer. Recognized as a forward thinker who is highly accomplished in the execution of key organizational objectives. Excellent communication writing skills. Ability to obtain top performance from staff.

PERFORMANCE MILESTONES

• Distinction in developing and implementing long term large scale learning organizational development solutions for key impacted stakeholders on projects to include not just training but also included optional engagement sessions, marketing plan promoting the system, hands on simulations business process activities, role based engagement, ongoing labs on specific topics, performance support materials, etc. to create a compelling vision of the future and getting users excited to learn more Confidential
• Played pivotal role in developing learning and workforce enablement strategies for a user population of over 90,000. Used social media tools to create awareness and on demand learning platforms for informal learning. Credited for developing training programs through the ADDIE lifecycle for both formal classroom, synchronous remote delivery, web based learning and informal quick tutorials, podcasts, videos, etc. Managed a team of 25 to include training developers, facilitators implementation specialists. Recognized for providing analytical, research, and consulting support for complex enterprise projects Confidential
• Successfully designed conducted customized training programs and ensured that training development initiatives are aligned with the organizational goals/culture by utilizing contemporary pedagogy, learning tools methodology. Efficiently liaised with the customers and project team to manage learning programs and deliverables Confidential.

CAREER PROGRESSION

Managing Learning Consultant

Confidential

• Overall responsible for consulting with Senior Leaders on multiple cross functional projects internally within SAIC for greatest user adoption in introducing new tools, systems and processes to achieve enterprise goals.
• Partner with line managers to identify training needs for their employees to achieve business objectives.
• Drive initiative in stakeholder analysis, business impact analysis, integration management, project management, vendor management, learning strategy definition, learning development using the ADDIE model, learning implementation, change management and communication support.
• Full accountability in planning, managing and overseeing learning design and development engagements within budget time.
• Gear the activities to develop and create tools for analysis to streamline processes for greatest efficiency better visual design.
• Play a key role in assessing and consulting on current performance, processes and services and provide recommendations regarding process improvements to maximize customer satisfaction.
• Respond to, solve, provide alternate solutions and make strategic decisions on business demands that have broader impacts to the organization to mitigate risk.
• Streamline the change management, training and communications tools in an integrated manner to accelerate the analysis time for the human capital team.
• Immensely contribute to the development of high-quality, flexible learning and performance solutions to support mission-critical business objectives. Prepare and review project plans.
• Develop a standard new hire assimilation to onboard transition for positions that are eliminated from corporate and moved to a shared service center.
• Provide requirements to the technical team for a training environments, learning tools and the learning management system.
• Introduce new learning technologies to the organization and build templates, standards, policies and a brand for faster adoption.
• Entrust with the onus of managing overseeing learning collaboration engagements for both internal external employees.

Technical Training Lead

Confidential

• Accomplished responsibility to analyze training solutions to the government on technical projects.
• Closely monitored the development of the training solutions which include instructor led training, video training, computer based training, and online support training via Instant Messenger and Screen Sharing.
• Actively engaged in estimating and planning learning design and development projects.
• Initiated automation in tracking the review, testing and implementation cycles with the tools available.

Managing Learning Consultant

Confidential

• Consulted with clients to analyze current state to identify gapsand implement training and performance solutions to enhance the overall effectiveness in the workplace exceeding client expectations.
• Interfaced coordinated with various public and private sector industries to offer a variety of solutions including adoption strategies, instructor led and web based training, workplace enablement tools and social media.
• Maintained relationships with business leaders to provide best practices on learning approaches for their staff and discuss the effectiveness/ROI of the learning programs.
• Instrumental in designing and implementing training strategies to help large organization transition from legacy systems to contemporary technologies involving the use of SAP and Oracle Enterprise Solutions.
• Conducted a job effective analysis to streamline processes through the use of technology and aligning tasks and hand offs appropriately.
• Led a team of 25 instructional designers, SMEs trainers for a combined internal and external contracting team to increase collaboration and efficiency in remote locations.
• Built a business case to increased a 200,000 contract to 1.2 million dollars for training support on an existing contract.

Human Resources, Special Projects

Confidential

• Responsible for monitoring all areas of the benefits structure pension, IRAP, vacation, and health benefits , specializing in the health benefits and pension plans.
• Researched the Health Insurance Portability and Accountability Act HIPAA to examine the gaps between what the organization provided and what was required to meet federal requirements. Developed processes tools to bridge the gap.
• Actively involved in maintaining all staff records, coordinating and organizing trustee meetings and events, balancing company financials, and working with the membership in customer service.

TOOLS USED

Learning Software

Macromedia Dreamweaver, IBM Simulation Producer Content Producer, RWD InfoPak, SnagIt, Acrobat 7.0 PDF , Survey Monkey, Quickbase by Intuit , Articulate, Captivate, RoboHelp, Audicity

Web 2.0 Tools

Websphere, Lotus Connections including Blogs, Wikis, Social Bookmarking, Tagging, etc , IBM Sametime Instant Messaging , Office Communicator, WebEx, NetMeeting, SharePoint, Document Sharing, Mobile Learning, Embedded Context Specific Text

Applications Document Management

Oracle 11i, SAP 4.7, MSS Portal, Sharepoint, QuickPlace, eRoom, Rational RequisitePro, Rational Clearcase, Lotus Quikr, eRoom, Sharepoint, Taleo 11 SaaS , Oracle CRM On Demand SaaS , PeopleSoft 8.9, Hyperion

Microsoft Tools

MS Word, MS PowerPoint, MS Visio, MS Excel, MS Access, MS Project