SUMMARY

Seasoned Project Management Professional PMP with expertise in business process redesign, business strategy/development/execution, requirements gathering/analysis, communications, presentation/public speaking/management briefing skills, project administration and management, document management and coordination, database management, team collaboration, client-facing skills and client orientation/service. Strong knowledge of Microsoft Office Excel, PowerPoint, Outlook, Word , Customer Relationship Management CRM systems. U.S. Citizen, eligible for U.S. Government Security Clearance Clearable . B.S. Degree, University of Maryland.

Communications: Competent Communicator CC designation with Toastmasters, International. Recipient, Toastmasters Best Speaker Award and Best Evaluator Award, PMIWDC Chapter.

Note: Volunteer, Project Management Institute Washington DC Chapter, . PMP Certification, 2010 . Full-time student, George Mason Univ. Project Management Program,

value offered

• Project Management Professional Certification PMP Business Process Improvement
• Data Analysis Business Strategy/Planning/Implementation Business Analysis Meeting Planning/Support
• Requirements/Data Gathering Deliverables Management/Tracking Project/Data Status Reporting
• Procedural Compliance Meeting Facilitation Business Development Leadership Team Collaboration
• Data Entry Database Management Presentations Training Oral/Written Communications
• Communications Stakeholder Management Meeting Planning
• Committee Support Meeting Notes Content Management

WORK EXPERIENCE

Confidential

Manager, Standards Development and Programs

• Provide oversight, management and support to one of the largest U.S. standards development programs and 19 engineering committees. After two months of hire, tapped to revamp standards program after a failed organizational audit by the American National Standards Institute ANSI . Gathered and analyzed data developed recommendations and solutions. Improved business processes and performance that resulted in successful passing of second ANSI audit enabled re-accreditation of organization.
• Business Process Improvement: Led successful business process redesign of problematic program and enabled ANSI re-accreditation. Challenge included fixing complex 184 audit findings and 11 categories of duplicate violations from previous audit. Identified, compiled data, and mapped over 46 tasks in standards project life cycle, set up document management for 3000 standard publications. Effectively automated tasks, decreased manual procedures and improved resource management. Presented change recommendations to staff and clients, set performance standards, trained department.
• Project Management: Developed requirements, data fields and milestones for creation and rollout of first-time online project management system that tracked standards development life cycle and audit documents. Created process documentation for project status reporting. Engaged in collaborative process with internal team and clients bridged gap among requirements, process, technical solutions and execution.
• Operations Policies/Procedures: Serve as the current lead and editor of the Standards Style Guide. Wrote and implemented department standards development procedures for staff and stakeholder leadership. Introduced quality control processes and improved work output and timeliness of execution of tasks. Served on Engineering Manual revision team.
• Client Relationship Management: Worked with engineer clients in execution and development of standards projects from initiation to close phases. Collaborated with internal teams, auditors and stakeholders compiled standards development requirements and made business process improvements. Developed and presented guidelines to clients. Drove collaboration and consensus for adoption of final processes.
• Oral/Written Communications: Give status briefings/presentations to customers, staff and senior leadership. Successfully laid out issues for analysis and decision-making resulted in overhaul of system changes, staff reorganization and implementation of new application. Establish and maintain project communications to 19 committees. Provide training sessions to staff and client engineering senior leadership.
• Budget Development/Financial Management: Assist in department budget development. Manage and track standards financial activities and data.

Confidential

Project Management Program

Project Management: Achieved Certificate in Project Management.

Confidential

Program Manager

• Provided oversight and administration of start-up residential technology program managed development of activities, communications, meetings, projects and operations. Developed industry relationships in non-established areas and convened organization's first multi-discipline alliance of principals in the home technology sector. Provided support to clients in strategic market analysis, energy technologies/green building guidelines.
• Project/Program Management: Initiated programs, procedures and protocols included management of diverse stakeholders, facilitation of committee meetings, stakeholders, and development of business products, services and resources. Conducted requirements gathering for business process design initiatives. Created project schedules, managed client contract deliverables.
• Resources/Deliverables Development/Management/Tracking: Tracked/monitored project deliverables and updated project schedule. Developed Resource Guide, Builder Business Guide and website. Oversaw HGTV production of webisodes. Worked with diverse subject matter experts on home technology course team.
• Strategic Planning: Planned, worked and interviewed stakeholders compiled needs and business realities for strategic planning session. Helped develop strategic vision. Gave input that translated solutions into strategies and executable action plans that supported mission. Managed schedule, execution, monitoring and reporting of plan deliverables to stakeholders. Deliverables completed on time and within budget.
• Budget Development/Financial Management: Developed, managed and tracked HTA budget. Tracked actuals and forecasts.
• Relationship Development/Teamwork: Collaboratively worked with 10 departmental teams and boards. Formed key relationships with leading media, research and industry communities. Coordinated promotional activities with partners established collaboration with top electronics association resulted in shared resources prevented duplication of efforts and reduced costs.
• Oral/Written Communications: Press spokesperson established relationship, secured interview with editor, obtained prime coverage with largest electronics magazine promoted HTA to 65,000 contractors. Developed/managed communications plan, newsletter, articles and stakeholder communications.
• Presentations/Liaison: Gave reports and presentations to stakeholders Executive Officers, finance committee and senior management. Facilitated internal/external meetings worked with 10 internal departments, governance boards and committees. Served as senior client interface provided representation at trade conferences and events.

Sr. Manager, Candidate ServicesConfidential

• Managed Candidate Services for 14 professional designation programs. Led and mentored team that provided client services for 6000 graduates and 12,000 designees.
• Program Management: Managed education credentialing projects and programs.
• Budget Development/Financial Management: Developed and tracked budget. Managed team that processed renewals and invoices.
• Database Management/Customer Research/Segmentation: Oversaw data management provided data analysis and reports to clients, boards and senior leadership. Researched and identified customer segments.
• Written Communications: Wrote content for programs, marketing materials, website and newsletter. Managed stakeholder communications. Partnered with state associations ensured cross-promotional plans.
• Oral Communications/Presentations: Gave presentations, promoted visibility of programs at trade events and Executive Officer forums. Presented budget to finance committee achieved approval.
• Relationship Development/Management: Served as liaison to boards, councils, stakeholders and internal staff at meetings ensured client needs were met. Oversight of external vendor/contractor activities.
• Resource Development/Organizational Skills: Increased retention for sales designation program by 10 . Developed operating policies with stakeholders, created 200 web pages. Monitored compliance.

Confidential

Program Director, Information Technology

• Oversight of technology programs, events, operations and clients. Provided support to Chief Information Officer CIO , VP, IT and Exec. Director of ARTS, the Assn. for Retail Technology Standards ARTS . Served CIO Council, Coalition on Retail Technology Standards CORTEC and ARTS Board. Supervised/mentored staff.
• Project/Program Development: Developed IT Leadership Summit and CIO networking event with senior management resulted in engagement of technology executives. Identified and enlisted international CIO who used top technologies resulted in a Future Store keynote session yielded 1000 attendees. Participated in structuring and execution of partner contracts for Color and Size Standard code licenses.
• Requirements Gathering/Analysis: Compiled business requirements from CIO Council and committees for analysis used in creation of standards for technology applications in retail operations. Wrote white papers and reports. Collaborated with the Voluntary Interindustry Commerce Standards Assn., GS1 US, United Nations Std. Product and Services and the National Committee for IT Standards.
• Strategic Planning/Execution: Analyzed market trends, developed, facilitated and implemented technology program strategic plan for technology initiatives and projects targeted to global retail technology executives.
• Services/Resources Development: In conjunction with CIO, created and managed CORTEC, a technology advisory coalition. Led effort, obtained senior staff buy-in created the Manufacturers Advisory Council MAC , and Product Attribute System PAS Committee. Managed meetings, bridged commonalities and created team collaboration among the MAC, Y2K and PAS committees for best practices development.
• Oral Communications/Presentations: Speaker on behalf of organization gave presentations at GS1 US formerly Uniform Code Council annual convention, Color and Size Code committees and industry events.
• Written Communications: Wrote user procedures/guide/manual for Std. Color and Size Code system used in electronic data interchange. Managed communications plan wrote content included reports and website.
• Content/Topic Development/Trends: Monitored, researched industry trends and emerging issues made recommendations to senior management, aligned organization services to client needs and mission.
• Client Relationship/Recruitment/Business Development/Sales: Won two Leg Up company awards for successful recruitment. Achieved a 275 increase in CIO Council membership, a 25 gain in IT Leadership summit attendance and 75 increase in international participation in a two year period.
• Served progressive roles at NRF as Program ManagerConfidential
• . Roles included technology supply chain standards development and staff support. Selected achievements include:
• Database Management/Collaboration/Problem Solving: After system breakdown developed/implemented database of 22,000 codes in-house, from creation through roll-out in a five month period from initial date of hire. Achieved through collaboration of supply chain stakeholders and collection of business requirements.
• Oral Communications/Representation: Served as representative to President Clinton's Council on Year 2000 Conversion. Gave presentations on industry standards and activities at trade conferences.