We provide IT Staff Augmentation Services!

Field Engineer Resume Profile

3.00/5 (Submit Your Rating)

NJ

Hire Now

SUMMARY

I'm an I.T professional with over 5 years of hands-on experience in technical support and Windows administration in a corporate environment. I have the ability to consistently adapt and perform well in varied tasks environments. Excellent communications, diagnostic skills, consistently solve problems and rarely escalate issues. Independent thinking, strong customer service, and focus with a proven track record of working with all levels of management.

PROFESSIONAL EXPERIENCE

Confidential

  • Field Engineer for Windows 7 Migration Project
  • Upgraded 2,500 clients from Win XP to Win7 at multiple sites between NY, NJ
  • Set up approximately 300 clients in a citrix shared public desktop environments.
  • Prepared new Desktop and laptops using symantic Ghost image
  • EXTRA Attachmate, PCOMM Configuration. ODBC configurations. Database connections
  • BONY FEDLINE connection configuration setup. Related to money transfer applications.
  • Tested and configure clients Lotus notes email application on post deploy setup.
  • Updated and kept track of inventory using Remedy software
  • Helped assist the Bloomberg engineer on upgrading the Bloomberg terminals setup.

Confidential

Senior Client Field Technical Services Analyst

  • Provided remote technical assistance for over 4,000 clients
  • Member of the Windows 7 migration project team. Responsible for testing applications and hardware before deploying workstations to end users.
  • Member of a Citi Proprietary image initiative project team, responsible for large deployments of workstations and testing
  • Involved in the VOIP project. Upgraded and tested Avaya ip software for clients.
  • Respond to user service requests and expediently resolve Peregrine Service Center and Resolve IT tickets systems.
  • Provide Remote VPN troubleshooting and connectivity support for end users.
  • Assure hardware and software agreement with all internal policies and procedures.
  • Troubleshoot IPhone, BlackBerry smart phones
  • Password Resets and User login error issues modify through Active Directory
  • Provided customized I.T support for V.P, S.V.P clients
  • Consistently maintained SLA above 97 .
  • Reporting bug issues to Citi Group Engineering and interfacing with the Microsoft premier support on debugging application issues to resolution
  • Routinely identify problems and readily share information with teammates then route the issue to the appropriate resource for resolution.

NETWORKING HARDWARE:

  • Routers: Cisco IOS 2811, 1841 series.
  • Cisco IOS Configuration: Static Routing, RIPv1, RIPv2, IGRP, EIGRP, OSPF
  • Switches: Cisco catalyst 2950, 2960 series
  • Cisco IOS Configuration: VTP, STP, RSTP, Trunking, VLANs

SOFTWARE:

Installation, configuration, administration, managing maintaining of, Windows 7, XP, Vista, Microsoft Office 2003/2007/2010 , Microsoft Lync Office Communicator, VNC Remote Software, Symantec PC Anywhere, Virtual PC, HP OVCM, HP Radia, PointSec Encryption, Juniper Networks VPN, Rumba Mainframe Configurations, Crystal Reports, Citrix VDI Technologies, Microsoft's System Center Configuration Manager SCCM , Oracle, Hyperion Esbase, SQL, Quality Center, SAS, Attachmate, Avaya Softphone, SharePoint Experience. Microsoft command line troubleshooting, Microsoft registry configuration.

COMPUTER HARDWARE:

Dell OptiPlex desktops, Dell Latitude laptops, Lenovo IBM ThinkPad laptops, Thin Clients, Hardware Installation, Configuration. Network Printers, Scanners, RAM Installations, Hard Drives IDE/EIDE/SATA, Tape Backup Drives. BlackBerrys, IPhone's, I pads, and Android devices ,Configurations on Wireless Routers, Wi-Fi and Access point setup, Ran cabling, terminated ends, and installed patch panels, wiring Cat5e, Fiber optic, coaxial

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship