Programmer Analyst Resume Profile, MA - Hire IT People

QUALIFICATIONS

Strong analytical abilities and attention to detail. Creative and resourceful problem-solver. Outstanding organizational skills. Excellent communication skills, both written and oral. Proficient in many computer applications.

WORK EXPERIENCE

CUSTOMER CARE SUPERVISOR

Confidential

Played a key role in computer system conversion did extensive QA and systems testing. Developed training documents for staff. In-house expert on managing customer information and processing sales orders, as well as software-based systems set-up
Created over two dozen automated reports using SQL-based software for key business indicators, in addition to many ad hoc reports on request
Developed and implemented Rewards program for customers, with points earned for purchases which then convert to Rewards dollars
Supervised customer service staff, scheduled landscape crew.

PROGRAM ANALYST

Confidential

Survey of climate control efforts at the state and local level studied climate control plans in all 50 Confidential, created comprehensive database of key elements of the plans, highlighted best practices based on criteria such as effectiveness, measurability, public involvement
Benchmarked effectiveness of Amtrak revenue-raising initiatives in-depth analysis of specific revenue-raising initiatives proposed in Amtrak's Strategic Business Plan. Conducted interviews regarding feasibility of implementation, analysis of probability of success, and, where appropriate, restating the anticipated revenue impact of the proposals.

Confidential

Developed and implemented in-house course in Government Performance Review Assessment GPRA produced a course explaining how to implement GPRA, a government-wide initiative towards measurability and accountability in strategic goals and planning presented course to all OIG staff nationwide
Reviewed congestion in commercial aviation compared reported versus observed take-off times of airlines at multiple US airports, identified discrepancies, researched differing definitions of take off time used by reporting airlines, conducted research and interviews regarding underlying causes of delays and congestion
Annual Amtrak Financial Needs Assessment Congressionally mandated review to determine Amtrak's financial needs and the likelihood of Amtrak's achieving operating self-sufficiency. Analyzed Amtrak's financial statements, business lines, capital needs and spending, ridership, performance, and proposals for enhancing its overall operations. Included producing testimony for the Inspector General to give to Congress
Reviewed on-line airline booking systems through testing, research, interviews, and other analysis tools, determined whether certain airlines' fares were presented in a way that would constitute unfair business practices.

GRADUATE STUDENT INTERN

Confidential

Maintained database on available buildings within Birmingham City Center
Researched and benchmarked data on comparable City Center revitalization projects, including lessons learned
Compiled and reported demographic and infrastructure information within pertinent area.

ASSOCIATE DIRECTOR

Confidential

Oversaw daily operations of 6 food-delivery vans, providing free food transportation to over 300 shelters, soup kitchens and food pantries in the Confidential.

We provide IT Staff Augmentation Services!

Programmer Analyst Resume Profile

MA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship