Objectives: Seeking a challenging career in the Information Technology field where I can assist our clients in getting what they need for the success of their business.

Employment

Confidential

Enterprise Technical Support Senior Analyst

• Extensive knowledge of VMware ESX i systems and processes, including ESX and ESXi 3.5, 4.0, 4.1, 5.0, 5.1 and 5.5
• Extensive experience troubleshooting: application errors, operating system, server hardware, network communications and storage issues associated with the VMware environment.
• Manage client support and technical issue resolution via E-Mail, phone and other electronic medium such as WebEx
• Windows Server 2000/2003/2008/2012, Data Domain, SAN and NAS storage over Fiber Chanel, iSCSI and network connection in VMware environment.
• Manage virtual environments through vSphere Client connected to a virtual Center vCenter
• SQL DataBase troubleshooting
• Identify bugs in software and/or client configurations
• Utilize diagnostic tools to troubleshoot and resolve technical problems
• Create documentation and Knowledge Base KB articles for future use by customers and internal personnel.

Confidential

Functional Specialist III

• Active Directory management and administration
• Exchange 2003/2007 administration
• DNS, DHCP, Group Policy Management
• Symantec Endpoint Protection, Backup Exec and Antivirus CE
• McAfee Host Intrusion Protection and Antivirus
• Tivoli Storage Manager
• Blackberry Enterprise Server
• CA Enterprise helpdesk system
• Installation, upgrading, and readiness of servers and related hardware
• Level 2/3 desktop support assistance
• SQL 2000/2005
• WhatsUp Gold
• IBM Director
• CAC/PKI
• WSUS
• SAN
• Adhere to Army Security Regulations and Policies

Confidential

Field Service Systems Engineer

• Travel to client sites in the Chicago land area to resolve network support issues.
• Build and configure Windows and Citrix Servers according to customer's requests.
• Deliver and set up Servers in new or existing Domains.
• Configure TCP/IP settings across LAN though DHCP or Static entry
• Set up users in a new or existing Active Directory Domains.
• Support our clients and internal Windows 2000/2003 Servers
• Support our clients and internal Exchange 2000/2003/2007 Servers
• Support our clients and internal Citrix Presentation Metaframe Servers
• Administer our Cluster with a SAN running MailEnable
• Perform regular maintenance on our clients Networks
• Install and maintain Virus protection software Symantec Endpoint Protection, Symantec Anti-Virus, Webroot, Etc. and clean viruses when needed.
• Implement and maintain automated backups through Symantec Backup Exec and Retrospect EMC .
• Provide remote support as needed.

Confidential

Field Technical Support Specialist

• Managed all support activities of NRT kiosks in the Illinois Region.
• Travel to client sites around the United States for technical support issues.
• Coordinated 24x7 operations and support engineering activities.
• Install network hardware in Network Operations Center and wiring closets
• Troubleshoot NRT Kiosk installation and connectivity issues
• Configure TCP/IP settings across LAN
• Configure BackOffice software for monitoring and operational functions
• Support, monitor, test, and troubleshoot hardware and software problems pertaining to NRT Kiosks on the LAN
• Provide technical support and guidance to all users
• Enter triple DES encryption key for ATM function of the Kiosk
• Work with Global Cash to implement ATM function of Kiosk
• Install and configure new NRT Kiosks at new or existing clients sites across the United States

Confidential

Regional Systems Engineer

• Managed all engineering activities of the DHS BioWatch program for central United States.
• Coordinated 24x7 operations and support engineering activities with other federal program participants such as Los Alamos National Laboratories, Lawrence Livermore National laboratories and the Centers for Disease control.
• Install network hardware in Network Operations Center and wiring closets
• Configure TCP/IP settings across LAN to operate with DSL and Cisco PIX firewall
• Install selected Microsoft Windows security updates
• Setup Cisco VPN and MS Remote Desktop access for Department of Public Health users on local desktops with necessary security protocols and credentials
• Set up, configure, and support internal and external networks
• Provide technical support and guidance to all users for LAN- based applications
• Review server event and log files for system abnormalities and network congestion
• Implement and maintain automated backup scripts and procedures for disaster recovery plan and perform routine drills for disaster recovery plan

Confidential

Technical Support Specialist

• Network Support - Troubleshoot and resolve network errors including TCP/IP.
• Network Setup - Moved our Network to a new location and made Network changes on weekly basis.
• Server Migration Migrated systems from an NT domain to a 2000/2003 Active Directory Integrated Network.
• Exchange Migration Migrated Exchange 5.5 to Exchange 2003 on a Clustered Server.
• Workstation Migration Migrate NT Workstations and 2000 Professional PCs to Windows XP Professional.
• Backup Implemented a backup routine using Veritas Backup Exec.
• Phone System Support Set new users and resolved issues on our phone network
• Wireless Network Implemented a wireless network for laptop users.
• Security Setup and implement physical security for our office space.

Confidential

Network Technician

• Network - Set up Windows 2000 Computer Networks for clients at customer sites.
• Network Administration - Monitored client-sever Networks for clients such as the TSA Homeland Security
• Desktop Support - Install peripherals such as CD-ROM, CD Burners, DVD drives, Zip drives and hard drives and I also installed all sorts of printers, cameras, external modems and sound systems.
• Image systems using software such as Ghost, Image Cast and Alteris.
• Customer Relations - Took care of our client's technical needs on site at trade shows.