Summary

• Mapped corporate objectives, requirements, and business plan to architect and implement cloud-based, closed-loop outreach/nurture/response Marketing-Sales process integrated solution with web, blog, call-center, social media, and email components, including dashboard analytics
• Energetic business-technology leader and architect, effective at ensuring corporate goals and objectives are best served by its IT products, services, and organization, directly contributing to maximizing competitiveness, creativity, and quality, while optimizing investment and resources.
• At home in Fortune 500 companies as well as startups, with proven record of ongoing improvements in structure, innovation, efficiency, cost reduction, and quality in multiple industries. Collaborates with Client, Business Line, Product Line, and Finance executives to steer architecture, strategy, solutions, and technology. Experienced in enterprise frameworks, total system lifecycle, project implementation, and transition, as well as management of continuous improvement through deep understanding of technology, customer, staff, vendor, and business impacts. Particularly skilled with unique, complex applications, as well as integrations and edge case solutions. Highly successful in building/repairing customer and supplier relationships, developing teams and complex solutions, driving down costs, and improving bottom line and performance results. Example successes include:
• Re-architected next-generation commercial solution for automotive supply chain Sales Process Management / CRM from the outside in
• Managed, developed, and facilitated leveraged team of more than 100 employees, vendors, and customer influencers, applying voice-of-the-customer and market influences to architect and evangelize standardized applications and processes for 100 global GM laboratories
• Led global implementations for Opportunity-to-Order ERP at Fortune 1000 companies
• Converted venture-based SaaS Sales-Process-Management/CRM startup to cash-flow-positive by migrating and leading commercial support product development team offshore, resulting in acquisition by global integrator
• Turned around finances and operations for engineering and test laboratory information systems at major aerospace / defense contractor, while completing infrastructure overhaul
• Architecture Hardware/Network Integrations Middleware / Application Integrations Development / Build-Release Management Professional Services Program Management Business Cases and Proposals International Outsourcing Facilities Management Custom ERP Implementations Sales-Marketing Integration / Best-Practices Consulting Customer Relationship Management SaaS Product Management Supplier Development Organizational Transition DoD Security Positioning / Pricing P L Management/Budgeting Contract Negotiation and Management Risk Management Hire/Fire/Appraisal Continuous Strategic Planning International Travel

Confidential Industry: IT Services

• Enterprise ITIL/ITSM Solutions and Analytics
• Organizational Process Engineering
• EvM / EvA
• Service Exchange
• SRM / Catalog Management
• Asset Management / CMDB
• CRM / Service Management
• Legacy Systems, Processes, Procedures Accommodation and Transition

• Architected framework-based global Event/Incident Automation solution for GM as a re-scoped ITIL/ITSM migration affecting 6000 servers globally. Orchestrated re-scope and redesign - - presented for executive review and approval in 5 weeks
• Created QMS compliant process and led team of solution architects and analysts for fast-track technology/business process assessments of 94 accounts in 30 days, resulting in structured, multi-year application migration/transition program
• Conducted customer-driven gap analysis for GM ITIL/ ITSM migration The magnitude of gaps led to a foundational shift in HP program direction for all clients
• Defined, engineered, and obtained buy-in for mainframe integration workaround solutions in 6 weeks to meet ITIL services and data management requirements for 5 Canadian accounts, meeting deadline to decommission shared legacy systems
• Built credibility with client executives turned-around troubled perceptions of HP. Led custom ITIL/SOA solution needing close facilitation of client SME's and leadership Completed 3 months ahead of schedule defined by HP-PE Audit
• Built and maintained standard reference architecture artifacts and supporting processes / documentation including governance for the Service Management migration framework and implementation projects

Confidential Industry: Marketing / Technology

• Corporate Architecture, Infrastructure Design, Integrations, and Client Implementations
• Sales / Marketing and Delivery Operations
• Cloud Solutions Integration via Custom Middleware
• Organizational Process Engineering
• Executive Presentation
• Campaign Management and Reporting
• eCommerce / Service Delivery
• BPM / BI / Dashboard

• Founding IT leader of self-funded startup providing business/technical sales-marketing process integration, best practices consulting, and marketing services
• Drove client sales growth with lower costs through closed-loop marketing-sales business intelligence and data mining solution with lifecycle management
• Applied TOGAF derived techniques to architect a framework for a Marketing-to-Sales cloud/SOA-based integrated outreach, nurture, response, and metrics-driven campaign management solution with web, blog, call-center, social media, and email components
• Advised client executives, presented service / solution / methodology concepts and value facilitated corporate objectives/ business-process/requirements mapping and developed solutions for sales/marketing processes, BPM, information analytics, and best practices for a variety of clients including Microsoft, Xerox, and Adobe
• Created proprietary trapdoor security solution to protect personal/financial ecommerce data, abstracting both storage location and encryption keys, individually determined only upon each user's authentication
• Defined, designed, negotiated, implemented 3rd party infrastructure and leveraged cloud services environment Prepared and maintained 5 year IT financial plan

Confidential Industry: Software SaaS

• SaaS Product Management / Development
• Client Sales Process Solutioning
• Object Modeling SOA / J2EE / EJB
• Onshore to Offshore Transition
• Offshore Team Management
• Specialty ERP Implementations at Fortune 1000
• Customer Service / Trouble Shooting
• Operations
• Customer Relationship Management

• Standardized implementation methodology business process, data, cultural transition for custom vertical SaaS ERP System focus: Sales-Management Integration / Supply Chain CRM for Fortune 1000 companies
• Single-handedly transitioned J2EE/Oracle application development offshore, making company cash-flow-positive for IP asset sale to gedas T-Systems , including sales and marketing training, while transparently maintaining high level of service quality and reliability for customer community
• Architected the most successful, smooth, and complex product build-release in company history with new offshore team 65 lower headcount using TOGAF principles and modified RUP/Scrum development. Received rave reviews from customer community
• Delivered boardroom presentations and pre-sales demonstrations Facilitated successful client transitions while navigating through sometimes-hostile employee groups
• Directed Implementations including BPM / Process Integration with reporting and dashboard analytics across marketing, sales, financial, engineering, and production organizations
• Negotiated contracts and SLA's with Fortune 50 companies
• Managed capital and expense financials with strategic planning / forecasting

Confidential Industry: Construction

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• Optimized Accounting, Project, and Supplier Processes
• Integrated Operations Data and Reporting
• Profit Improvement
• Contractor and Supplier Management
• Customer Relationship Management

• Increased baseline profits for projects, delivering all on schedule
• Implemented integrated solution for field-driven project data collection system feeding central office process management and reporting systems
• Directed designs, sales, and project management coordinated material, equipment, subcontractors, field personnel, architects, and civil engineers
• Coordinated CRM, proposals, and contracts negotiated supplier agreements
• Constructed buildings totaling over 300,000 square feet, from churches and medical facilities, to warehouses and office buildings

Confidential Industry: IT / Tech / Manufacturing

• Fortune 500 Management Consulting
• Sales Team / Executive Consulting
• Enterprise Systems and Proposals
• Product / Service Market Positioning
• Fortune 500 Systems and Infrastructure Programs

• EDS Distributed Systems Middleware Services
• Performed as AT Kearney / EDS Consultant on infrastructure and application projects for AT T, Raytheon, Chrysler, and venture capitalists. Engaged client executives to participate in rapid assessments of client situation and business objectives to produce scalable enterprise solutions
• Architected infrastructure designs and legacy systems integrations within a standard framework comprehending industry and corporate standards for GMAC, GM Powertrain, Allison Gas Turbine, and others typically involved in-house corporate databases and enterprise / ERP applications
• Simulated WAN/CAN/LAN performance/loading to analyze alternatives
• As a product manager: owned strategic content market research material for EDS service offering: Application Infrastructure Integration

• Customer Relationship Intervention
• Legacy Systems Integration, Retention, Transition
• Middleware
• Data Modeling
• Organizational Training and Skills Development
• Program Financials
• Fortune 500 Client Organizational Transition Management
• Proposal Development
• Project Management
• Customer Facilitation and Relationship Management
• Strategic Supplier Agreements and Contracts
• Disaster Recovery Plan and Setup

• EDS Test Engineering Systems and Powertrain Account Services
• Led design of a custom ERP solution for an enterprise Common Laboratory Management System and a rapidly deployable tactical edition intended to serve over 100 independent product test laboratories for GM, globally
• Co-leader for an enterprise Development/Validation Planning System including process engineering and integration into both the GM 4Phase Vehicle Development and Common Laboratory Management processes
• Coordinated program level Transition Management projects for GM Powertrain Engineering Consolidation - - migrating/relocating 50 locations to 3 - - included collaboration technologies and ISO 9000 certification.
• Invented Information Archaeology , an adaptable web-based solution linking disparate databases throughout an enterprise from both legacy and contemporary platforms using modified data modeling techniques, middleware, and search engine technology
• Developed and maintained framework and methodology compliant documentation with governance for architecture projects and implementation programs
• EDS C4 Technology Program and Test Engineering Services
• In 3 days: Developed the successful proposal for McDonnell Douglas to acquire and manage data from in-flight audio, video, and instrument data acquisition, with performance / simulation analysis, and product validation - a 40MM piece of an 800MM joint EDS/HP/Unigraphics program.
• Designed a multi-tiered ultra-high speed test data acquisition network at Rolls Royce Gas Turbine, Derby, England
• Managed the GM Common Dynamometer project to replace approximately 20 different control and analysis systems with one common solution, adaptable for all GM engineering test laboratories
• Managed financials, contracts, and proposals for many common systems test engineering projects for General Motors
• Authored the Computer Aided Test Architecture Statement for GM

Confidential Industry: Aerospace / Defense

• Technology Modernization and Organizational Transition Management
• DoD Security and Contracts Designated Interface
• International Technology Exchange
• Original Triple Tier Client - Server Architecture
• DoD Audits and Compliant Documentation
• Consistent Year over Year Cost Reductions
• Disaster Recovery Plan

• Managed Engineering Computer Services department: capital and expense budgets, staff development, DoD security, software development, vendor contract management/negotiation, customer service. Developed custom system / network monitoring. Coordinated with Finance, Purchasing, HR, CAD, test facilities, MIS, and corporate government security.
• Authored and presented Application of a Mini-Super Computer in a Triple Tier Network Environment at C. Itoh Techno-Science in Tokyo, Japan
• Designed, proposed, implemented Advanced Engineering Computer System: converting over 1MM lines of legacy code from a proprietary to a distributed UNIX environment delivered on schedule and on budget.
• Designed, proposed, and implemented Next Generation Test Cell Data Acquisition System: a high performance real-time UNIX with 3rd party software for mission critical measurement and analysis of jet engines.
• Collaborated in the design of several DoD secure / classified jet engine test cell facilities and data centers maintained DoD compliant documentation
• Hosted DoD audits handled government security contract compliance