Human Services Professional

PROFILE SUMMARY: Human Services Executive with 8 years of professional experience demonstrating leadership, program development, project management, and technology integration across multiple verticals is seeking a project manager or administrative support position. This unique opportunity will utilize my superb customer service, organizational, and analytical abilities.

RELEVANT PROFESSIONAL EXPERIENCE

Confidential

Managing Partner

• Oversee all daily business operations, direct sales, and performance metrics in a high performing, results-oriented consultancy that helps government agencies and Fortune 500 companies meet or exceed small business participation goals and philanthropic objectives while effectively executing business needs. Responsible for project setup, schedule, cost control, quality control, project communications, project relationships, change management, project closeout, and safety.
• Planned, coordinated and/or supervised activities of company personnel, subcontractors, and consultants on assigned project s .
• Ensured all company, client, and project policies, procedures, standards, were adhered to.
• Maintained official project log and documentation files.
• Provided direction to planning, scheduling, and business process reengineering functions as required.
• Designed and implemented management systems, models, and templates to support continuous improvement in diversity hiring, hr processes, and technology integration. Successfully responded to Request for Proposals RFP and Request for Information. RFI
• Excellent communication skills and interpersonal ability to foster a positive attitude towards organizational objectives. Routinely applied the Waterfall model to the SDLC process and followed PMBOK standards. Used MS Project as a daily management tool.
• Lead Project Manager responsible for using PMI and Six Sigma lean models to deliver management consulting services in Administrative Support, Project Management and Software Development.

Partial listing of projects:

• Implementation of global Pearson K-12 Powerschool Student Information System-Oversaw end user training of certified teachers, paraprofessionals, and senior administrators. Managed aspects of business process engineering to ensure business needs were aligned to technical needs. Powerschool is the educational technology leader in SIS. It serves 5 million students globally
• FCC Analog to Digital Television DTV Conversion- Designed marketing collateral, created and managed 24 hour Technical Support hotline, conducted and designed massive outreach campaign that reached 2.2 million people. Collected data and delivered daily status reports to customer. Gathered consumer input as well as provided creative direction of web portal. Supervised and hired 10 subcontractors and 50 employees.
• Student Software Metro Bus Pass Application-Supervised development and implementation of technical specifications and Crystal Reporting stand alone print application for Ohios third largest school district that annually serves 30,000-40,000 students. Worked with Developer, Q A lead, CFO, Director of Transportation, CEO, and technical support team.

Confidential

Position: Executive Director

• Responsible for all daily operational and fiscal tasks associated with administering Community Based Human Service Agency that primarily serviced Housing and Urban Development HUD subsidized Public Housing residents, public assistance and disability recipients, and homeless families. Provided low income clients with emergency assistance, job readiness, job placement, food pantry, Adult Education, GED, Case Management, supervised Community Health Workers, and Counseling. Other programs included youth employment, AMERICORP, year round recreation and education enrichment programs for at risk youth ages 4-17, GED, Lifestyles that prevent Infant Mortality, HIV, out of wedlock pregnancies, as well as environmental factors that contribute to Asthma, Obesity reduction, Community Organizing, Community computer lab.
• Collaborated with faith-based organizations, community leaders, non-profit and government agencies to secure local, state, and federal funding. Secured summer Workforce Investment Act grant of 68,000 within first 30 days of being hired.
• Secured funding and managed all aspects community computer lab.
• Supervised and recruited staff including state certified teachers, volunteers, vendors, and consultants. Evaluated vendor responses for services. Worked cohesive with Board of Directors to further reach and mission.
• Secured and managed grant funding from public and private organizations including United Way, Community Development Block Grant CDBG , FEMA, Workforce Investment Act WIA , Staples Foundation, Amerigroup, Time Warner, Cognis Foundation, Sun Chemical, and Greater Cincinnati Foundation,
• Monitored progress and reporting requirements of local, state, and federally funded programs to ensure outcomes were met. Wrote and researched grant proposals and Request for Proposal RFP responses

Confidential

Position: Territory Representative

Duties included servicing retail key accounts management in regional territory. Stores included Wal-Mart, Target, Toys R US, Sears, Best Buy, Kmart, Kay-Bee Toys, and Service Merchandise. Responsible for securing national accounts, negotiated for additional shelf space, merchandising and tracked product sales, collecting competitive data and consumer feedback on consumer electronics, placed of point of purchase material P-O-P , built rapport with C-level store managers, conducted promotional tournaments and giveaways newly released consumer electronic. Sony Playstation Products and peripherals . Received national recognition for most successful product promotional tournaments. Increased sales and base by 125 .

Confidential

Position: Area Supervisor

Worked with community leaders, public officials, Corporations, low-income community residents, and youth councils to plan and implement year round educational, recreational, and social programs for families receiving public assistance. Youth were preschool-12th grade. Activities eliminated blight, reduced crime, and created jobs. Was responsible for hiring and supervising staff and volunteers, scheduling, payroll, establishing referral network, securing additional financial and in-kind donations to supplant funding. Represented agency at various meetings and trainings. Evaluated and made written in addition to verbal feedback on RFP proposals responses from service providers. Funds were from County and State Family Services, United Way, Community Development Block Grant CDBG , Housing and Urban Development HUD , and Workforce Investment Act WIA . Used evidence-based practices.

SKILLS

• Able to work on PC and MAC with MS Office Suite, MS Project, Visio, and Adobe
• Superb analytical/critical thinking skills: able to provide thoughtful and objective evaluations
• Excellent organizational and time management skills to adhere to stringent deadlines.
• Self-motivated and self-reliant to work effectively with minimal supervision.
• Ability to collaborate in virtual team environments across different time zones.