Senior Technology Specialist Resume Profile
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NJ
Objective
Seeking a challenging technical support position, in a dynamic environment where my skills will significantly help add value, by contributing both experience and knowledge.
Strengths
- Project Management, Team Building Leadership
- Excellent oral and written communication skills.
- Proven ability to reach goals.
- Process Improvement
- Strong organizational and analytical skills.
- Excellent customer service skills.
- Detail oriented
- Knowledge of Microsoft operating systems and Office suite.
- In depth experience related to large and small scale hardware refresh and upgrades.
Experience
Confidential
Contractor/Consultant
- Confidential Home Health Traveled to multiple locations throughout PA to install software related to Citrix connectivity. Trained client community on how to utilize the new software.
- Catholic Health East Refreshed approximately 200 PC's, Including migrating requested files and software to new PC's.
- Abington Memorial Hospital Windows 7 Rollout of approximately 4000 PC's. Imaging, moving files, configuration of applications.
Confidential
Support Center Supervisor
- Supervised a team of seven analysts and a Team Lead
- Supported a client community of four thousand plus users.
- Provided daily reports and documentation on ongoing projects and Helpdesk Statistics.
- Worked fluently with other teams within IT to reach project goals and complete tasks.
- Supported client community in all aspects from cellular devices to PC and Laptop support.
- Maintained consistent SLA's as related to the client community.
Confidential
Contractor/Consultant
- Provide assistance in all facets of customer related projects.
- Help customer reach necessary goals and project timelines.
- Team lead on several short and long term projects.
- Work both independently and in group environments.
Confidential
Senior Technology Specialist
- Provided effective and consistent technical support.
- Researched technical solutions.
- Managed client side related projects.
- Responsible for publishing and maintaining technical support documentation and inventory.
- Coordinated and supervised all aspects of new office openings.
- Managed staff of six technical support representatives.
Confidential
Technical Support Representative
- Performed tasks related to resolving customer technical inquiries or issues received via telephone, in person, or email correspondence.
- Interacted with customers provided desk side technical support.
- Imaged and configured both Laptop and Desktop Computers
- MAC move, add, change supervisor.