PROFESSIONAL EXPERIENCE:

Confidential
San Antonio, TX
November 15, 2011-present
Loan Specialist IV (Team Lead) - Order, review, renew and maintain loan disbursements and payoffs. Functions include: reviewing loan documentation terms and conditions; monitoring loan draw requests; coordinating loan disbursements, payoffs and demands; reviewing completed disbursement audits; reviewing loan reconciliations; reviewing reports from lower level specialists; ensuring all procedures are in compliance with government regulations and company policies. Within the commercial business is responsible for cash management transactions, intake activities and collateral management.

• Demonstrate independent research and analysis abilities
• Demonstrate understanding of the importance of compliance and adherence to business and regulatory policies
• Strong organization and follow up skills with proven ability to multi-task in order to effectively handle frequent demands caused by deadlines and heavy workloads
• Superior internal and external customer service skills, interpersonal and communication skills
• Proven ability to collaborate effectively with peers and other leaders on complex issues to improve workflow processes and efficiencies Awards: Team player of the Month in January 2012. Most Valuable Player in April 2012.

Confidential
San Antonio, TX
June 6, 2011-November 14, 2011
Bankruptcy Operations Specialist III-Perform a variety of loan servicing tasks in compliance with company policies and procedures while maintaining daily production goals. Responsible for the accurate and thorough administration of customer loan files in result of proceeding or postponing the foreclosure process. Prepare files for both affidavits and verifications. Handle affidavit and foreclosure document execution. Verifies accuracy of information and handles corrections, as needed. Return documents within time requirements. Communicates (internally and externally) regarding documents and processes. Experience with LPS Desktop, IAM,CPI, etc.

Confidential
SAN ANTONIO, TX,  
March 14, 2011-June 1, 2011
Bankruptcy Operations Specialist- Mitigate loss and legal risk to the company and to investors by accurately managing the bankruptcy process and obtaining relief from bankruptcy on non-performing loans. Responsibilities include researching each and every approved legal document in order to provide 100% accuracy. Communicate with attorneys to answer questions related to the bankruptcy file. Handle routine levels of transactions with oversight by senior staff and managers to complete daily tasks. Experience with LPS Desktop. Machines: copier, computer

Confidential
Senior Peter Franklin at USA
June 26, 2010- February 28, 2011
Mortgage Processor Specialist III- Process (conventional, refinance) loans on a national basis from point of application through final loan decision. Assure compliance with bank, regulatory and investor guidelines and customer service standards. Process loans such as limited cash back, cash-out refinances, Texas 101 and HASP loans. (HASP loans are similar to HAMP loans). Functions include: answering questions pertaining to all areas of loan servicing including payment research, taxes, insurance, payoffs, adjustable rate loans, credit reporting, and lien perfection; researching and analyzing problems and recommending solutions; lien priority in accordance with loan documentation; funds wiring, imaging and document management. Verifies accuracy of data input and related records. Researches, resolves and corrects moderately complex loan servicing processes and related records. Contacts a variety of internal and external customers to obtain/ validate information. Performs high volume, time sensitive tasks related to the loan servicing process requiring research and problem-solving with high degree of accuracy and control.
Machines: computer, copier, scanner, fax Programs: Unified, CSC (credit), Portal

Confidential
November 18, 2009-June 23, 2010
Loss Mitigation Processor (Team Lead) - Provide single point of contact to borrowers whose loans are delinquent or at high risk for delinquency. Assist borrowers to find solutions to maintain home ownership. Identify, maintain, track and log requested documentation for loan modification review. Notify customers of loan modification decision, current status, options, timelines, coordination touch points, and customer obligations through the process. Maintain applicable compliance conformity as it relates to data integrity and risk management. Handle confidential material in a professional, highly ethical manner.

• Provides work direction to a team of Loan Servicing Specialists
• Ensuring unit s work is completed on time and accurately by planning
• Coordinating and monitoring daily activities.
• Acts as an escalation point for specialists to resolve issues and provide training.
• Loss Mitigation/Home Preservation Mortgage experience Underwriting/Processing experience
• Demonstrated previous leadership abilities
• Sales/Negotiations skills
• Working knowledge of LPS and IAM
• Experience conducting Quality Reviews
• Machines: computer, copier

Confidential
April 15, 2009- October 10, 2009
Data Entry Clerk - Entered numerous surveys from car rentals, to cruises, to homeowner\'s insurance. Programs used Microsoft Office (Access, Excel and Outlook). Work included but not limited to 10-key, typing, filing and sorting paperwork. Pick up and deliver surveys. Code and review comments and flag any necessary action to member\'s comments. Machines: Computer, copier.

Confidential
San Antonio, TX
November 2007- December 2008
Underwriter- Part-time employment. Analyze, verify information and approve the mortgage for a lender. Understand the complete mortgage process,and verify if the borrower can qualify for the loan or modification. Determine if the risk of offering a mortgage loan to a particular borrower under certain parameters is acceptable. Analyze the various aspects of the mortgage and provide recommendations regarding the risks involved. Condition the borrower for certain items that may be needed to complete the loan. Make the final decision on whether to approve or decline a loan.

Confidential
San Antonio, TX
January 21, 2003- November 16, 2007
Cook Supervisor- Worked as a leader of a small staff of eight, which included cooks, cook aides and drivers. Work indirectly with 9 centers and their staff to meet minimum standards in delivery of meals and supplies. We produced meals for children with special meal requirements both permanent and temporary. (Medical, allergies, religion). Fill in when short staffed. Complete necessary documentation to all departments (meal distribution, inventory, food orders, supply orders, safety, etc.) Made sure staff was up to date on all training requirements (child abuse, first aid, CPR, etc). Machines: multi-line phones, fax machine.

Confidential
San Antonio, TX
August 27, 1998-June 2002
Banquet Manager- Produce detailed proposals for events. Securing and booking a suitable venue or location. Creating, implementing and monitoring marketing and PR plans. Handle client queries on the day and troubleshooting exhibitor and visitor problems on the day; Overseeing the dismantling and removal of the event, and clearing the venue efficiently. Should have the ability to perform all position in banquet operations in order to supervise, direct, and train all banquet personnel. Oversees management, budget, and operation of the food service outlet, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Make sure that the function runs smoothly and efficiently.
Machines: multi-line phones, fax machine, credit card machine, computer, scanner.

Confidential
San Antonio, TX
August 27, 1998-2001
Credit Manager Assistant- Entered purchased vehicles and trade in vehicles into the database (PC Auto). I kept record of all expensesfor each vehicle. Processed applications for potential customers and submitted them to financial companies for qualifications. Fill out forms for title transfers. Kep track of in-house accounts. Compile customer payment histories by creating historical financial spreadsheets on customers and analyzing trends from those spreadsheets. Prepare credit reports based on customer strengths and weaknesses. Work indirectly with financial companies (Motor Finance, Peak Financial). Owner closed company to focus on catering company. Machines: Fax machine, computer, scanner, and copier.

Confidential
San Antonio, TX
August 27, 1998- June 2002
Assistant Bookkeeper (tax season) - Recorded monthly expenses for each tow truck on database (DATOW). Keep records of financial transactions for establishment, using calculator and computer: Verifies, allocates, and posts details of business transactions to subsidiary accounts in journals or computer files from documents, such as sales slips, invoices, receipts, check stubs, and computer printouts. Compile reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business. Calculate employee wages from plant records or time cards and prepare checks for payment of wages. Compute, type, and mail monthly statements to customers.
Machines: Fax machine, computer, scanner, copier, multi-line phones.