OBJECTIVE: Continue a position in IT that provides ability to stay technical, yet mentor, lead projects that will drive down costs and increase return on investments. SUMMARY: Extensive experience across a breadth of storage hardware/software ranging from implementations in a large shop, SAN management, disaster recovery, hardware design, capacity planning and system maintenance.

EXPERIENCE: Confidential SAN Storage Client Account Team Lead Promoted to team lead at IBM's new data center, responsible for new customer onboarding, mentoring and training of staff. Technical lead for firmware upgrade projects on storage arrays, SAN switches, SVC virtual storage clusters and NetApp filers. Continuously monitor and implement patch releases, fixes and upgrades to hardware and software, ensuring customer maintenance contract compliance Team lead for as many as 25 SAN administrators and dispatching Responsible for management and performance of 75 storage arrays, 80 SAN switches, 25 NetApp filers and 12 SVC virtual storage environments. Manage customer change tickets, design work steps and commands to complete work while maintaining 99.998 success rate, 99.99 customer satisfaction. Analyze failed tickets determine and implement new policy procedures and action plans. Document ticket failure RCA's Root Cause Analysis . Coordinate any policy changes with SAN team and other associated departments. One outage required 2000 man hours to repair. Sharing lessons learned reduces the possibility of repeat outage. Conduct daily client management session to establish priorities and scope, assign SAN team responsibilities, update project schedule, direct dispatching, lead daily AM Huddle communicating changes with SAN team Lead the implementation of an experimental new pool design one client to dedicated pool resulting in backlog ticket queue reduction of 500 and increasing customer satisfaction Lead SAN team through successful disaster recovery test 100 outage enterprise scale mission critical applications. Single attempt success. Lead IBM/US team, coordinating with IBM/India based team, seamlessly providing continuous cross-team SAN ticket full life cycle processing. Redesigned and implemented the health check system for an enterprise consisting of 150 SAN switches, 75 storage arrays, 48 SVC Nodes and 2000 servers. By identifying primary failures, replacing hardware prior to redundancy system failure significantly reducing full system outages. SAN Storage Engineer, Confidential Lead representative in service delivery group for providing storage solutions/estimates for RISC needs. Client uses these estimates to budget projects and resources requiring storage. Architect solution to client needs, completing storage estimates which are forwarded to client for approval. Requires full understanding of tiered storage equipment and SAN configuration. Technical Team Lead TotalStorage Productivity Center implementation to 935 CISC/RISC boxes. Provides client with 25 different reports allowing for more efficient use of storage and capacity management. Core-Edge switches Design and configure additions to SAN fabrics, configure switches to fabrics, run fiber, attach boxes. Created mirror environment for business recovery on UNIX boxes, allowing for frame-to-frame duplication of data EMC SRDF IBM Global Mirror or Metro Mirror . Includes provisioning disk, splitting mirrors, making mirrored data available on business recovery box. Participate in business recovery exercises as storage lead, fulfilling client's audit requirements. Provision disk based on storage tiers. Includes storage mapping, masking, zoning of SAN for new boxes and assist system administrator as drives are imported into the operating system Organize the installation of storage equipment, expanding SAN as needed for attachment of storage. Participate in IBM sponsored classes and seminars Storage standards, ideologies, archiving, security, life cycle management, backup/restore . Confidential SAN Storage Engineer Senior UNIX System Engineer, Lead project for design and implementation of patch strategy across multiple production, high availability platforms. Lead administrator managing 20 HP Storage arrays Work with project groups to roll out application software and databases on UNIX boxes needing external SAN storage. Successfully patched Sun boxes, upgraded HBA software and server firmware. Documented procedures for complete server build and server decommission Designed and implemented two separate instances of Hewlett Packard's MC/ServiceGuard. Managed system performance, monitoring 80 UNIX Servers Lead hardware and software build for 20 HP UNIX Servers Assisted Oracle and Sybase administrators performing OS validity checks, kernel tuning as well as logical volume management. Designed and successfully implemented disaster recovery plan for UNIX boxes PreClose mortgage in N.Y. in compliance of government audit. Procedures included use of gold image from tape. Lead on Console Access project: Designed and executed console access solution utilizing Cyclades Corp. model ACS-48 devices. Responsible for laying fiber from server to EMC frame, configuring switch ports, allocating disk and zoning. Prior UNIX Experience: 10 years, Senior Systems Administrator, IBM/Sun/HP CONTINUING EDUCATION EMC Classes: TimeFinder, Symmetrix Remote Data Facility SRDF and EMC Control Center ECC HP System Admin and Advanced System Admin, Perform. Tune, Logical Volume Mgr Mirroring, MC/Service Guard clustering , Network Admin, Ignite UX Services SUN system admin, AIX System Admin, AIX Advanced System Admin, Network TCP/IP and Performance Tuning Veritas Logical Volume Manager 3.5 ITIL Certified ABN-AMRO Internal Classes: Essentials for Supervisory Success, Managing Your Resources, Harassment, Valuing Workforce Diversity, Time Management, Decision Making Skills, Effective Delegation Skills, Performance Management, The Art of Coaching in Business, Project Manager Fundamentals TECHNICAL SKILLS: Hardware: IBM SAN Volume Controller SVC , EMC 8730 Frame, DMX2000, DMX3000, DMX3, EMC Centera SAN Switches: Cisco MDS 9513, Brocade 12000, 24000 IBM DS6800 and DS8300 frames, XIV Storage Array NAS: IBM N5000, N3700 and NetApp V3210, EMC Clariion Software: Cisco Data Center Network Manager switch management software, ECC, TPC, HP-UX, SUN Solaris, IBM AIX, UNIX shell and PERL scripts, NetApp Data ONTAP, NetApp OnCommand