IT Support Specialist Resume Profile

Objective

T obtain an entry level I.T. position that takes advantage of my current skill set, while increasing my knowledge base t maximize company and operational benefit.

Skills Profile

Strong attention t detail and customer service skills
Excellence in software hardware troubleshooting
Knowledge base includes but not limited t the following areas and technologies:
Desktop Server virtualization
Configuration administration of client operating systems, including: Windows XP, 7, and 8 , Linux based, and Mac OS
Windows Server 2003 and 2008 administration
Ticketing and Project Management
Manufacturing Distribution Operations
IT Helpdesk monitoring and reporting
Java web apps
VPN VLAN
LAN/WAN hardware administration
Microsoft Office, Project, and Visio
SQL Database

Employment History

IT Support Specialist, Confidential

On-call rotation providing customer support t 24 hour facilities
Travel t other business locations throughout Ohi t provide desk side assistance and network maintenance
Provide technical software, hardware and network problem resolution t all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions
Clearly communicate technical solutions in a user-friendly, professional manner provide one-on-one end-user training as needed
Troubleshoot computer problems troubleshoot network printer problems
Escalate more-complex end-user problems on t Senior Support Technicians.
Track and route problems and requests document resolutions via the IT helpdesk

Customer Service Specialist, Confidential

Managed 80 150 inbound/outbound calls per day in a fast-paced customer focused environment
Resolve emergency situations with a sense of urgency in a professional manner
Clarify and resolve patient inquires
Process appropriate follow-ups in a timely manner
Maintain patient confidentiality in accordance with HIPPA laws and regulations

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