CAREER SUMMARY

• MBA in Management Information Systems with Finance emphasis, Project Management Institute PMI / PMBOK : Project Management Professional PMP , CobIT / ITIL IT Governance courses AHIP HIPAA Professional
• Business experience in medical insurance, medical compliance and governance, financial and insurance, government, education, transportation and logistics, retail, software development, manufacturing, and engineering industries.
• Information systems experience with project / people management, strategic / project planning, quality assurance and testing practices, establishing systems development SDLC / project management office methodologies PMBOK and PMO , change management, enterprise architecture systems analysis, technical architecture, database modeling / architect, software development, and implementation projects.
• Agile project methodology and Scrum master experience.
• Managed quality assurance testing teams TCOE as both project manager and department manager.
• Experienced in service-oriented architecture, object-oriented development environments using RUP methodology along with client/server, midrange, and mainframe platforms / development environments.
• Taught project management, quality assurance, systems analysis and design, software engineering, object oriented programming, database management systems, and visual language / internet programming at a Master's degree and Bachelor's degree university level for several Wisconsin universities.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

• Program Manager at Humana multiple locations
• Led Health Care Reform HCR / Affordable Care Act ACA Qualified Health Plan QHP Federally-Facilitated Exchange FFE , State Based Exchange SBE , and State Partnership Exchange SPE product application process project.
• Worked directly with Federal and State Agencies to ensure EDI integration and regulatory compliance.
• Completed business and technical analysis of Federal and State HIPPA / EDI Companion Guides with an emphasis on 820 Payment and 834 Enrollment processing to define business requirements, plan application development and plan integrated testing in preparation for October 1, 2013 open enrollment.
• Facilitated analysis and requirements definition for Health Care Reform with Actuarial department, reviewing integration related to EDI and internal system changes.
• Managed critical dependencies between multiple projects across a multi-tiered program structure with virtual teams in 8 geographic locations.
• Program Manager, PMO / IT at Schneider National, Green Bay, WI Jan 2012 to November 2012
• Led several project managers and multiple technical services projects. Acted as a technical advisor on several peer managed projects.
• Coordinated Technical Services 2012 projects into a program strategy and portfolio of projects.
• Developed a more mature Program Management and Project Management process
• Led Desktop Support projects to transition desktop from Windows XP to Windows 7 and Office 365
• Coordinated defect resolutions for Oracle database and OTM products to improve system stability, reliability, and performance.
• Defined cloud computing, disaster recovery, security, and enterprise content management ECM strategies with execution plans and 2012 implementation.
• Program Manager Confidential
• Business development and program management to deploy Pershing's Broker/Dealer platform solutions.
• Developed multi-phase project plans, obtained budget / resource approvals, and managed to completion 8 concurrent projects with a 1.4 million budget. Multi-year budget is 5.1 million. Projects were brought in on time and under budget by roughly 20 . Expected revenue enhancement of 98 million. 2012 projects that were planned continue to run on schedule and 2012 revenue expectations are being met.
• Projects consisted of business requirements and workflow definition, vendor and contract management, change management, integration development, and quality assurance testing
• Projects created operational efficiencies for advisors and back office, and allow the advisor to manage and grow their book of business through additional product offerings and tools.
• Onsite and remote management of resources in Wisconsin, business owners, TCOE, and IT Agile / Scrum development in Iowa, a remote testing center in India, along with vendors in multiple locations.
• Guided all project phases and projects through a comprehensive Governance / Project Tollgate model.
• Program Manager Confidential
• Projects consisted of new functionality testing, regression testing, quality assurance, and deployment for a Xybion software release used by Toxicology Reporting labs at multiple sites worldwide software installation, system configuration, lab equipment testing, and site certification to deploy three new sites in England, Germany, and China installed Wireless technology at England facility and deployed new Citrix version to all sites through LANDesk rollouts.
• Developed multi-phase project plans, obtained budget and resource approvals, and managed to completion 6 concurrent projects with a 1 million budget and deployment dates of March 2011. Projects were brought in on time and under budget by roughly 20 .
• Onsite and remote management of business and quality assurance resources in 8 geographic locations.
• Guided all projects through a comprehensive Governance / Project Tollgate model of Initiation Phase, Requirements Phase, High-Level Design Phase, Detailed Design and Planning Phase, Build and Test Phase and Deploy, Turnover, and Closure Phase. Made improvements to PMO governance model.
• Developed project plans and obtained budget and resource approvals for two future software package updates related to this program, then transitioned project plans to company project managers.
• Program Manager Confidential
• Led and managed an ERP system vendor selection and implementation multi-phase program. Documented business needs, workflows, and requirements to replace all core business systems
• Reviewed vendor offerings and facilitated business review to select suitable products.
• Developed request for proposal RFP and software requirements specification SRS , managed the vendor selection process to ensure fair analysis and unbiased selection, negotiated vendor contracts, established quality assurance practices, and developed implementation plans.
• Developed multi-phase project plans for data conversion, interface development, custom software development, internal software development, and quality assurance for selected vendors.
• Transitioned implementation project plans to company project managers and trained project managers for a series of projects over the next two years. Projects were successfully implemented in 2012.

Dean Health Plan, Confidential

• Responsible for significant planning and staffing, enterprise architecture, implementation management, and quality assurance practices, in large 40M medical claims mainframe replacement project.
• Responsible for medical insurance applications, consultant management, vendor management, IT governance, HIPAA compliance, process standardization, and quality assurance.
• Managed team of 12 technical services / implementation resources: Windows and Unix environment management, Oracle and SQL database administration, Informatica data warehouses, application integration for Metavance claims processing and financials, Autosys batch scheduling, Siebel, ERP Microsoft Dynamics / Great Plains, HP Quality Center, Crystal Reports, call center integration, EDI in health insurance industry.
• Established standard ITSM policies and ITIL procedures. Implementation of all 6 ITIL process groups Configuration Management, Change Management, Release Management, Incident Management, Problem Management, Service Desk .

Confidential

Information Technology Manager

• Managed a team of 12 Informatica data warehousing, Java, and Net implementation experts and multiple outside consultants to integrate Retalix retail pricing, warehousing systems, ERP Kronos, Direct EDI, and intelligent order management systems JDA software to transform the business and improve profitability.
• Used Agile / Scrum methodology for application development work.
• Established formal methodologies PMO and standardization with metrics in project planning and tracking, business requirements tracking with cost controls ROI, TCO, CBA , data modeling, use case and object modeling, and quality assurance.
• Facilitated IT training in project management, systems analysis and design, database management systems, and technical software development to grow skills of managers and development teams.

Program Manager

Confidential

• Established a product management / development methodology and quality assurance / testing methodologies for offshore application development to support credit card processing applications.
• Managed 23 technical and implementation resources to develop and enhance electronic funds transfer applications for major customer accounts. Extensively used Agile / Scrum methodology with object modeling for application development work. Managed DB2 and SQL Server DBAs, Java Struts and web browsers , and SOAP server XML and Web Services analysts, architects, developers, and testing.
• Established a formal process for development, testing, and implementation deployments. Applications were successfully deployed in multiple customer sites running under multiple platforms.

Johnson Controls, Confidential

• Manager leading 25 technical .NET and Java developers and 8 quality assurance TCOE in commercial product line development, alpha and beta testing, and product roll out implementations. Managed DBAs, infrastructure, data access services, user interface, frameworks, and quality assurance. Used Six Sigma techniques for metrics. Work efforts had significant use of consultants and offshore development / testing.
• Led object modeling using Rational Unified Process to for product design, testing, and implementation using Java user interface and frameworks, C for data access level, and SQL Server databases.

State of Wisconsin Confidential

Managed several implementation projects to replace financial systems and establish data warehouses. Led object oriented analysis and design OOAD to convert mainframes to browser-based, object architecture using Rational Unified Process RUP methodology and DB2/Oracle/VB.NET integration. Data conversion and migration, systems architect for large high volume databases and file exchange processing.

Confidential

Project management, feasibility documentation, and contract negotiations for life insurance and underwriting requirement bill management, PeopleSoft implementation, and medical vendor E-commerce implementation. Facilitated business process engineering for 10M PeopleSoft underwriting project.

Confidential

Project director for 70 IS consulting professionals on 140,000 hour project with 15 subprojects for lending application data conversion and systems integration. Project planning / tracking, resource staffing, executive status reporting, and technical architecture reviews. Developed pricing models, vendor negotiations, Statements of Work SOW , executive presentations, and service level agreements SLA for a professional services organization. Trained new project managers to provide leadership on larger projects.

Confidential

IS Senior Manager

• Established formal methodologies PMO for project planning, project tracking, data modeling, use case and object modeling, metrics, and business requirements tracking. Migrated IT department from midrange computing to Object-Oriented technologies. Trained staff in systems analysis and project management.
• Managed 6 million project with multiple contract and vendor negotiations to evaluate, select, and replace entire infrastructure hardware, operating systems, and applications at 850 plus chain retail stores.
• Department manager leading 15 project managers, business analysts, and technical developers in retail store systems application implementations: ERP Lawson financials, point of sale, sales audit, credit/check authorization, credit settlement, time and attendance, office and document management, logistics, merchandising modeling and pricing.

Confidential

• Developed curriculum and instructed courses in project management, systems analysis design, and application development.
• Authored and reviewed multiple project management, systems analysis and design, database management systems, and application development textbooks for use in universities and technical colleges.

Confidential

Software Development Director

• Department manager and enterprise architect leading 15 systems analysts and technical resources to develop, test, and deploy integrated medical, inventory control, and financial business reporting systems.
• Managed software development, software support, training, and desktop publishing departments.
• Implemented a PMO / SDLC methodology and established a quality assurance department. Enterprise-wide planner for Human Resources, Product Development, Education, and Facilities.

Confidential

Project Manager.

Project manager and technical lead for software development projects for Financial and Operations Accounting, Invoicing and Distribution, Marketing systems, Plant Operations, and Plant Manufacturing.

Confidential

Project Manager

• Project manager and implementation leader in five acquisition mergers and client database conversion projects. Application development and implementation lead for on line financial and banking systems: Savings/Checking/Cash Card, 401K, Electronic Funds Transfer, and Demand Deposit.
• Led database systems and financial systems software selection committees for enterprise wide deployment.

Confidential Systems Analyst

Designed and developed manufacturing software applications for metallurgical engineering and testing

PROFESSIONAL CERTIFICATIONS

• Project Management Institute PMI Project Management Professional PMP / PMBOK
• AHIP HIPAA Professional Certificate
• University of Phoenix Instructor certification for 60 courses Project Management, Systems Analysis and Design, Software Engineering, Object Oriented Programming, Visual Language/Internet Programming, and Database Mgmt. Systems in Bachelor's BSIT and Master's MSIT Information Technology programs.

TRAINING

• Project Management Body of Knowledge PMBOK / Project Management Institute PMI : Project Management Professional PMP certification
• CobIT and ITIL Foundation Courses/ IT Governance,
• AHIP's Center for Insurance Education HIPAA Professional Certification
• Institute for Professional Development IPD : Principles of Instruction Design, Advanced Instructional Design, Instructional Design for Online Courses.