Technology Consultant I Resume Profile

Professional Summary

Results-driven IT professional with seventeen years of experience managing and delivering complex technology initiatives on time and under budget with a strong focus on quality management, business operations, and team collaboration and leadership.

Technical Skills

Domin MS Exchange BlackBerry Lotus Traveler MS Office MS Access Lotus Script Windows Server SQL ITIL QMS SDLC User Migrations Server Consolidation Server Migration Server Sizing SAN and Storage Capacity Network Planning IT Security Regulatory Compliance Mobile Technologies

Professional Experience

Confidential

Technology Consultant I

Served as key liaison with customer t determine business requirements and develop the strategic approach, budget, and schedule for a variety of projects, including for e-mail and collaboration initiatives. Guaranteed quality test plans were used of all solutions delivered t the customers. Coordinated project activities with global teams t ensure common designs and project success. I developed roadmaps for 3rd party products including messaging platform, anti-virus, SPAM protection and messaging data encryption. For all messaging projects I was responsible for authoring the Project Scope, Business Requirements document, System Requirements document and the Architectural Design document. I was als responsible for providing initial e-mail project schedule estimates and maintaining the risk and issues logs.
Responsible for architecture of the entire GM OnLine e-mail and collaboration environments
125,000 Domin Users
10,000 Exchange Users
Infrastructure installed in 8 datacenters and 30 small sites globally
10,000 BlackBerry Users
7,500 Lotus Traveler Users
Designed new OnStar Exchange architecture for high availability running on VMWare
Planned new BlackBerry infrastructure for Google Enterprise Apps
Technical lead for e-mail user migrations and e-mail server consolidations around the globe

Confidential

Sr. Infrastructure Specialist

Infrastructure Specialist

While working for EDS, I was in charge of directing development teams in SDLC. I was als given the task of mentoring new team members. I was the single point of contact for developing estimates for change controls for all e-mail and collaboration related change requests in co-ordination with the Program Management Office. In 2004 I was promoted t the messaging and collaboration architect position for all of GM and OnStar and became responsible for GM's entire messaging and collaboration space.
Designed global architectures for BlackBerry, Domino, and Exchange infrastructures running VMware
Led e-mail and collaboration towers for 900 million contract renewal
Increased quality assurance by 40 by leading and implementing a quality review process
Directed Incident Management escalations t resolution for all messaging and collaboration related issues
Interfaced with Change Management team t ensure solutions could be delivered on time
Focal point for all Project Management activities with Program Management Office for e-mail and collaboration

Confidential

Lead Domin Developer

Responsibilities included managing e-mail environment operations, leading the development team, ensuring internal SDLC was followed and providing end-user support.
Delivered customer-facing event coordination application with multiple data bases
Improved help desk support process and decreased ticket resolution time by 20

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship