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It Specialist Resume Profile

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PA

Systems Proficiency Operating Systems Windows 8 Windows 7 Windows 20xx Server Windows Vista Windows XP Software Office 20xx Active Directory Crashplan Backup Group Policy Exchange 2007 Exchange 2010 Antivirus Various Providers Jungledisk Cloud Backup Visio 2010 Hyper-V Sharepoint 2007 CRM 2011 IIS SQL Server 2012 SQL Server 2008 R2 Hardware Tower Servers Rack Servers Desktops Laptops Tablets Cisco Routers Cisco Switches Printers Scanners NEAC Phone Systems Barracuda SPAM Filter Sonicwall Firewall Sonicwall VPN Equallogic SANs Ibiquiti Access Points Network/Protocols LAN/WAN Topologies HTTP/S TCP/IP v4 DNS DHCP LDAP VPN/RDP FTP SSH/Telnet NAT SMTP/POP3 Certifications Information Technology: Networking Coursework for A Certification preparedness Coursework for Network Certification preparedness Coursework for Security Certification preparedness CCNA Exploration: Network Fundamentals CCNA Exploration: Routing Protocols and Concepts CCNA Exploration: LAN switching and Wireless CCNA Exploration: Accessing the WAN CCNP Route: Implementing IP Routing National Career Readiness Certificate Gold Level Certificate : 7K8W4RWJBZJH verified at Confidential

Experience Confidential IT Specialist Responsible both onsite and remote support of client workstations, servers and other devices with Windows operating systems. Implementation and maintenance of workstations, servers, and various peripheral devices, including diagnosis/troubleshooting of hardware for upgrades or replacement. Removal of various types of malware, virus, spyware and other infections from client workstations. Installation and configuration of security camera systems Installation of structured cabling and other advanced technologies network, voice, phone, video , including diagnosis and troubleshooting cabling problems Confidential Administration Complete project checklist to gather customer/project information Work within the framework of client to effectively install the new equipment in client environment Communicate with on-site supervisor and provide daily progress updates to meet schedule deadlines Confirm network connectivity from server to devices/client machine s Verify successful migration of user data Configure client machine s with default views and custom settings for printing Provide support and troubleshooting onsite as needed Pocono Medical Center Confidential Perform per user assessment surveys to prepare for personalized migration process. Back up of data and workstation settings for migration. Configure hardware to required specifications such as memory, GPU and CPU. Image workstations to required OS/Software standards using WDS SCCM as well as manual package installation. Coordinate delivery of hardware to user to assure minimal impact to their personal workload while also meeting project scheduling deadlines and SLA requirements. Import new workstations into the PMC inventory management system. Quarantine old hardware for specified timeframes prior to removal and secure wiping of hard-drives to comply with federal medical privacy regulations. Provide support and troubleshooting for migrated user base until project conclusion where on-site support teams will take over the role. Confidential Network Analyst Responsible for installation and configuration of hosted Active Data Calendar software and client network support. Support of office workstations and systems for both onsite and offsite employees Management of users/groups and permissions within Active Directory, Exchange, Sharepoint, and CRM Implemented offsite backup solution to facilitate a disaster recovery solution Assisted in migration of hosted client servers to high availability database center Migration of external DNS servers to cloud based system. Confidential Help Desk Intern Provided assistance to inbound faculty, staff, and student emails and calls at campus computer services help desk Troubleshoot hardware and software issues that are received through the campus help desk Assisted in the setup and imaging of campus computer labs Support for software such as Microsoft Office 2000-2011, Internet Explorer, Mozilla Firefox, iTunes, Respondus, Novell, Numara Track-it, Blackboard, amongst others. Confidential Assistant Manager/Inside Sales Representative Consulted contractors with bidding and purchasing of all irrigation, pond, low-voltage lighting and drainage materials Performed daily cycle count for inventory control Ordered and maintained stock levels Implemented vendor catalog library for contractor access Provided manager with Excel spreadsheet for flash report analysis Confidential Landscape and Irrigation Estimator/Purchaser Produced comprehensive large-scale landscape, maintenance and irrigation estimates from architectural blueprints Purchased and scheduled delivery of materials for the irrigation department Negotiated buy-outs for irrigation materials for construction projects Developed Excel templates for landscape, maintenance and irrigation estimates Created and implemented the irrigation and landscape parts database for new construction management program Master Builder. Confidential Sales Manager/Representative Assisted contractors and retail customers with purchases of all hardscape materials Coordinated daily activities and special projects Ordered and maintained stock levels Scheduled deliveries for receivables and out-going product

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