IT Support Deskside Technician Resume Profile ,MD - Hire IT People

IT Technician Offering Advanced Skills and Record of Consistent, High-Quality Performance in Systems/Network Installation, Configuration, Upgrade, Migration, and Problem Resolution Activities Quality-focused IT professional with MCSE/CCNA, CWSP, A , Network certifications plus 5 years of experience as systems technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator able to explain complex processes in easy-to-understand terms for end users.

Skilled in proactive identification and resolution of critical systems/network issues.

CORE COMPETENCIES: New Emerging Technologies Systems Network Upgrades SOP Production User Training Support Tools Network Connectivity Issues Testing Troubleshooting Windows Mac Platforms Disaster Recovery Planning Client Needs Fulfillment Application Administration Systems Integration/Migration Problem Identification/Analysis

CORE COMPETENCIES: SOFTWARE: Windows XP/Vista, Windows 7/8, Microsoft Office Suites Word, Excel, PowerPoint, Outlook, Visio, Project, Exchange , PGP Encryption, Lotus Notes 7 8, ATT Network Client, Adobe products Acrobat, Premiere, Illustrator, Photoshop, After Effects, Encore , Netmeeting, Symantec Client Firewall, Norton Anti Virus, GHOST, Drive Copy, Remote Desktop, VNC, Remote Anywhere, SAS, Seagate Backup Exec HARDWARE: IBM compatible PCs, IBM/Dell/Lenovo laptops, workstations, servers, Router c2600, Ethernet Switches, Ethernet Token Ring Protocols, Mother Boards, Video and Sound Cards, Monitors, CD-ROM Drives, Memory Chips, IDE/EIDE/SCSI/SATA Drives other devices, SCSI Controller Cards, Tape Backups, Optical Drives, Scanners, Printers, mobile phones

Professional Experience Confidential Freelance IT Computer repair, virus removal, technical support, blog development/design, custom PC build, computer upgrade, workgroup/homegroup design and implementation, iPhone glass repair, iPhone jailbreak education

Confidential IT Support Deskside Technician Functioned as member of deskside team handling calls and walk-ins that represents public sectors PCs and diverse group of end users. Managed various areas of support included broadband connectivity, account provisioning, Lotus Notes email and Windows installation, configuration, and upgrade issues. Maintained support for TCP/IP network configurations. Set up Microsoft Powerpoint presentations for Project Managers. Deployed, troubleshot and repaired laptops for end-users. Provided support to proprietary IBM applications such as Rational, SAM, etc NIST/Bay State Computers Gaithersburg, MD PC Support Technician Job responsibilities were the following but not limited to: Setting up and configuration of laptops, ghosting images of laptop hard drives, upgrading laptop hardware and software components, laptop repair and maintenance, encryption of all assigned laptops, verification of successful encryption, end-users support, laptop tracking using Microsoft Access, and Excel, installed XP as needed Equipment Dialysis Tech Confidential Repaired Baxter machine used for dialyzing patients. Set up and repair printers. Administered Renal computers, servers, and nurses' computers. Provided care to patients as needed. Set up dialyzer equipments and accessories. Set up user log in accounts. Prepared and produced powerpoint presentations. Provided technical and PC support to end users. Confidential Desktop Technician/LAN Support Level II Provided network, application, and desktop support to over 2000 users. Responsibilities included installation, maintenance, and availability of 2000 PCs, fileservers and software. Troubleshot and repaired computer hardware, laptops, software and peripherals. Wrote Standard Operating Procedures. Managed projects from inception to completion. Confidential Systems Analyst Installation, configuration, ghosting, troubleshooting, and administration of NT Servers and their services. Wrote Standard Operating Procedures to be used widely by the company. Supported users locally and remotely. Responsible for problem determination and resolution using various test devices, techniques and procedures to maintain File Server, Exchange Server, Printer Server and Backup Server. Also responsible for project scheduling, completion and resolution of trouble calls, weekly/monthly status reports and management meetings. Edited critical scripts and batch files for daily products update.

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It Support Deskside Technician Resume Profile

MD

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