Summary 15 years of progressively responsible experience in software industry with strong expertise in Program and project management, Release management, Process consulting and improvement, Client management, Requirement analysis and documentation. Managed and delivered large Programs with budget over 15 Million USD. Over 6 years of experience managing programs involving development of customer facing highly available e-commerce applications using web 2.0 technologies. Experience in Banking and Financial services, Telecommunication Networking industry. Successfully established Release management process at a large fortune 50 company. Extensive experience managing multiple complex cross-functional Projects in large Matrix organizations from initiation through closure. Excellent communication and interpersonal skills to work across diverse personalities and cross-functional teams. Extremely self-motivated with a high level of initiative, functional and adaptive in high stress environments. Program management experience includes: Developed program/project level artifacts to support a major software implementation program with concurrent releases Optimized resource and capacity planning to ensure success of critical programs Administration and supervision of project teams. Problem management and issue resolution.

Professional Experience: Confidential Role: Program Manager Planning, execution and delivery of multiple parallel projects within IT PMO of consumer and mass business unit . Responsibility: Responsible for Projects within Self-service and HMC Programs. Interface with business, development, QA, architecture and other stakeholders to prioritize requirements and release milestones. Define program related metrics and ensure adherence. Manage project cost, schedule, Change requests, resources, risks and issues. Monitor projects execution and status reporting to senior management. Confidential Role: Program Manager Planning, execution and delivery of multiple parallel projects within e-commerce transformation platform with annual budget of over 15 Million. Responsibility: Managed program involving delivery of multiple complex transformation projects. Status reporting to senior management, capacity planning and forecasting. Ensure quality by enforcing use of tools like firebugs , performance monitoring etc during development phase. Gather stats and report progress by dev teams. Identify program risks and mitigation Plan. Coaching and mentoring project team members. Incident and case management. Confidential Role: Project/Release Manager Managed multiple projects within Commercial Card services PMO. Key projects include online integration of Visa meeting card product with Arcaneo, E2E VIM operational monitoring and metrics dashboard implementation. Responsibility: Interface with platform/product development teams and prioritize projects, establish overall release level timelines, manage Risks and change. Manage quarterly release at a program level. Define best practices, guidelines, and establish release milestones. Publish weekly dashboards/Status on the projects to the key stakeholders at a program level Determine the project Scope, approach, staffing, responsibilities, and schedule. Measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations Balance scope, schedule, budget, quality, and risks. Make adjustments as necessary. Establish dependencies w.r.t other projects and Environments in the Release Schedule. Manage third party vendors wrt to project delivery and budget. Accenture Confidential Role: Project Manager Managed multiple projects within Sales and Acquisition, e-business and Loyalty platform. Key Projects include implementation of conditional offer program on Tsys loyalty platform, Wamu Rebranding, Email campaign rollout program, Secured Card implementation etc Responsibility: Define team member's roles and expectations, and ensure timely feedback. Ensure that project resources receive any necessary training and are used effectively With other leads, develop, implement, and maintain the Project Plan, including the configuration management, risk management, project measurement, and quality management plans Manage relationships with client and coordinate work between different teams at different locations. Review and manage all changes to the requirements through the formally defined scope change process. Represent the project team at client meetings Act as a layer of control between Senior Management, clients and project teams Confidential Client: JPMC, Credit Card Services, Project Lead SME for Application enrollment, Avg Dly Bal , Statement ,Authorization , Pricing , Bonus and rewards, credit bureau interface systems . Responsibility: Managed data migration project involving more 30 million accounts from chase to Bankone portfolio. Coordinated with program managers and business owners to manage expectations, scope and risks Prepared and implemented communication plan to ensure flow of information across various business and IT entities Project Lead/Team Lead Confidential Managed Maintenance and Enhancement projects within Front end Settlement, Merchant funding and Statements and Interchange systems. Responsibility:. Involved in all SDLC phases including Requirement Analysis, Business Rule Extraction, Design, Development, Testing and Implementation Actively involved in monitoring system utilization, collection and analysis of production logs, Identification of bottleneck transactions, problem areas in application Prepare the functional Specification and Design documents. Developing System Test Plan and Testing Strategy Review the Test logs and Test results and get a signoff from the client Project Manager