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Desktop Support Administrator Resume Profile

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SUMMARY Confidential has 4 years of Honorable military service and is a 10-point preference disabled veteran with 3 years of industry experience. He's skilled in back-end programming, relational databases and development/maintenance of complex and critical systems. He offers knowledge of network security at desktop, server and internet levels. He has completed his BS degree in Network Security and is returning for an AS degree in Database Programming

SKILLS Operating Systems and Software Windows Server 2012, 2008 Server Roles Windows Operating Systems 8.1,8,7, Vista, XP, 2000 Active Directory Intrusion detection software/Wireshark Basic Linux/Unix Administration command line utilities Microsoft Office 2013,2010, 2007 2003 VMware client, workstation VI Editor Cisco Packet Tracer Networking General patch panel and cabling Proficient at reading schematics/diagrams Wireless networking Network troubleshooting, management and design Subnetting, VLANs and LAN/WAN Protocols DNS, DHCP, TCP/IP, VLSM Set up and configure Firewalls JunOS and Cisco OS configuration/troubleshooting Configure VPN connections Hardware PC/Laptop, monitor, printer maintenance and repair Installing and troubleshooting peripherals and computer programs Cisco and routers and switches Juniper Routers and Switches CSU/DSU light Hub Wireless devices Bridges Cabinet setup

WORK EXPERIENCE Confidential L1 IT Support Specialist Incident Mangaement Remedy SQL Server Unix operator Windows VPN Putty Toad AutoSys Remote Desktop Excel add-in Confidential Desktop Support Administrator Tech support Incident management Maintained Network Worked with Samba Client/server admin Imaging computers K1000/k2000 support K1000/k2000 operations ticketing systems PXE boot and Image Deploy Juniper router/switches Cisco router/switches Active directory 2013 Server 2013 Windows 8 and 8.1 Panasonic Toughbook support Bomgar support agent Powerfolders Medforce Cloud services Remote desktop support Virtualization Collaborative work with Business Vitals EarthLink Troubleshoot with TW Telecoms Data, Voice HTML Applications Management Exchange Sharepoint File Print server Confidential Desktop Support Manager Maintained secure network and computer operations. Provided technical support for the company and set-up security policy within a Windows server/client network. Increased database security and cost efficiency by 15 . Developed and communicated web and network usage security policies and standards to all users within the company. Performed Server 2008r2 support and administration. Worked with Active Directory. Performed light CSU/DSU experience. Worked with routing and switching. Performed remote desktop support with Bomgar . Confidential Operations Specialist USN Classified Materials Handler, Calibrations Officer, Communications Operator and Security Specialist. Supervised junior ranks. Performed technical support on Unix Linux, Windows, SQL database, and Cisco Packet Tracer. Performed incident management and software testing. Worked with the following communication and data Links 4a, 11 UHF/HF/SATCOMMS, 16 UHF/SATCOMMS, CEC.

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