JOB RELATED SKILLS

• SOFTWARE: Admin Studio, SQL Server 2008 Management Studio, SCCM MS Management Console, Microsoft Application Virtualization - AppV, SQL, Altiris, SMS, WISE Package Studio, HPSC, Unicenter Service Desk, Mercury Test Director, Wise Installation System, Microsoft SharePoint, VMWare, Unix, PC DOCS Open, Remedy, Symantec's Ghost Utility, Novell Application Launcher, Intel LanDesk Management Suite, Sybase 10, Oracle SQL Forms 3.0, MS Office Resource Kit, Internet Explorer Administration Kit IEAK , Windows Installer, SMS Installer, Active Directory Services, Microsoft Office Suite Visio, FrontPage, Publisher, Belarc's BelManage, Microsoft Baseline Security Analyzer, Nessus Tenable Security Center, Remedy
• HARDWARE: IBM, Dell, Intel PCs and compatibles, HP 3000, AT T 3B2, Compaq Proliant Servers
• OPERATING SYSTEMS: Novell NetWare UNIX Windows Wintel
• Languages / Database Management Tools / Database Engines: SQL /SQL Manager, WISQL, Esqell / Sybase 10, ORACLE SQL Forms 3.0

PROFESSIONAL EXPERIENCE

Confidential

Computer Technician Temporary

• Provide Computer Support to the Lee County School District Office and Schools
• Troubleshoot software and hardware issues
• Provide computer assistance to the Director and Superintendent as requested

Confidential

Principal Systems Analyst

• Deploy, install and maintain licensed COTS software and in-house developed software in a network environment via SCCM and Active Directory added and deleted users as necessary, and managed system security privileges and passwords Maintained system hierarchy value lists and default settings
• Provide customer with updated information and support for installation, change, documentation, and configuration updates supporting the acquisition of hardware and software
• Microsoft Baseline Security Analyzer - coordinate with IT Operations team members to monitor server performance. Nessus Tenable Security Center - scan servers and workstations for vulnerabilities and remediation required
• Coordinate patching and vulnerability issues between the IT Operations Group and the IT Security Group
• Monitor industry and government sources for information regarding required patches for Microsoft file servers and for security vulnerabilities that need to be mitigated.
• Develop system patching schedules and see them through the clients change control process
• Monitor and track the patch level of the clients file servers.
• Read and analyze security bulletins and evaluate which ones are applicable to the clients systems
• Develop project plans to address security vulnerabilities and present them to the client
• Troubleshoot and test hardware, software and networks
• Provide customer with updated information and support for installation, change, documentation, and configuration updates supporting the acquisition of hardware and software
• Responsible for encryption and encrypted equipment as required on the network accreditation including controls, safeguards and secured configurations user-level maintenance of Ethernet LAN and WAN operational devices

Confidential

Desktop Developer

• Software packaging using AdminStudio and Novell Zenworks Snapshot, software deployment using Microsoft SCCM and Novell Console One/Application Launcher
• Develop and maintain documentation and procedures in creating application objects.
• Monitor and respond to remedy request via Remedy Helpdesk Management system.
• Assist in defining the technical requirements for application creation and deployment.
• Create reports using Belarc's BelManage to track software and patch deployments

Confidential

Sr. Systems Administrator

Responsible for providing technical support to distribute and troubleshoot client server software in support of the VISSA and Desktop Project and for providing migration support to deploy programmatic and systems software, in addition to supporting the Windows 7 desktop Project and supporting various programming requirements for in-house developed applications such as the Online Software Release Form and Wake On LAN power management portal.

Confidential

Desktop Architect/SCCM Administrator

• SCCM Administrator - Created and managed application deployment objects for new and existing software Managed deployment of all patches, critical updates and service packs on a timely basis Maintained ongoing communications with support teams regarding application issue resolution and general workstation management support Coordinated release of patches/critical updates and service packs Monitored Microsoft SCCM Platform health and mitigate identified problems creating/running sql queries and reports to sure-up software licensing and version control
• Coordinated and interfaced with vendors and other support resources to identify, investigate and resolve problems with software defects.
• Daily tasks included in addition to the responsibilities listed above :
• WinBatch scripting to install patches and software upgrades, updates and configuration changes
• Patch management lifecycle: testing, scheduling, packaging if needed , deployment and verification
• Software and custom packaging/testing and deployment
• Documentation and procedure development for application deployments and software updates

Confidential

Software Packaging and Deployment Analyst

• Package and publish software using Altiris Wise packaging and software delivery solution create sequential software delivery tasks, application suites and workstation images on the Altiris deployment console re-image workstations and servers on the deployment console.
• Responsible for coordinating testing across functional teams to provide efficient processes and solutions in the workstation and server environments.
• Act as a liaison between the Platform Solutions team and the Enterprise Testing Organization to ensure all requirements are met for entry and exit from the testing areas.
• Coordinate and interface with vendors and other support resources to identify, investigate and resolve problems with software defects.
• Responsible for developing and maintaining the processes associated with packaging, testing, and deploying software to the enterprise created and documented the Packaging and Deployment Process and Test plan Distributed Services.
• Manage Offshore Packaging Resources ensuring that all packaging requirements are met and that what has been delivered meets SunTrust requirements.

Business Analyst/Project Support

• Develop or modify moderately complex information systems. Includes: analysis of business and user needs documenting requirements, processes systems.
• Formulate and define medium to complex systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements.
• Responsible for managing, developing or assisting with project and support documentation.
• Work closely with entire team to develop and publish system and process documentation in consistent formats.
• Ensures that business processes and information technology are aligned in order to make certain that there is system integrity prior to release.

Confidential

Wise Systems Engineer

• Created software packages to deploy windows applications to clients using Wise Package Studio. Ran reports and distributed software using SMS 2003.
• Participated in functional testing and planning problem solving and troubleshooting for the Windows environment and related applications.
• Participated in user acceptance testing UAT to ensure applications function properly and meet user requirements. Performed manual testing and responded to QA defects in Test Director.

Confidential

Maximo System Administrator

• Maintained Maximo Suite applications, added and deleted users as necessary, and managed system security privileges and passwords Maintained system hierarchy value lists and default settings Also deleted erroneous records when required
• Also served as backup to the DBA running SQL queries and db config as necessary.
• Created system and user guides, reference guides, release notes, and technical manuals for internal use. Also was responsible for the procedures to maintain the documentation for the organization.

Confidential

Senior Software Installation Engineer

• Led effort to standardize the installation and deployment process for software applications and security updates for the Office of Research Services
• Performed software scripting, repackaging, and editing registry editing, file patching, custom dialogs, runtime deployment and Windows Installer technology to create installation packages and scripts for commercial off-the-shelf products and custom applications using Wise Package Studio and Installation System. Deployed software using SMS and Active Directory Services.
• Worked with end users to develop user acceptance tests for business applications. Evaluated and performed manual unit and regression testing on customized commercial off the shelf applications. Participated in user acceptance testing UAT to ensure applications functioned properly and met user requirements.
• Worked with business partners on Change Management, configuration requirements and technical specifications to establish policies, standards, and guide lines to provide efficient service to approximately 1700 clients.
• MS Office projects: Created workflow diagrams using Visio project plans for software installation tasks using Project documented software repackaging process, product analysis, configuration and integration information using Word Created software installation reports using Access and/or SMS queries
• Created system and user guides, reference guides, release notes, and technical manuals for internal and external use. Also was responsible for the procedures to maintain the documentation for the organization.

Confidential

Senior Network Engineer - Senior Systems Analyst

• Provided recommendation and input in the agency's configuration management decisions. Performed enterprise deployment planning and execution. Performed application analysis and repackaging using Wise Package Studio. Repackaged and deployed COTS Applications and in-house software for 1500 users using WISE Package Studio, Novell ZenWorks, and SMS.
• Worked with end users and developers to create user acceptance tests for Internet-based business applications. Evaluated and performed manual unit and regression testing of all features and modules on customized commercial off the shelf and in-house applications. Participated in user acceptance testing UAT to ensure applications functioned properly and met user requirements.
• Managed the installation for, led, and supported the SAP Procurement Software Integration Project for the agency's Contracts Office.
• MS Office projects: Created workflow diagrams using Visio Created project plans for software installation tasks using Project Documented software repackaging process, software configuration and SOP for the COTS Team using Word Created software installation reports using Access and/or SMS queries
• Administered the LANDesk and SMS servers. Documented LANDesk and SMS Administration and server configurations. Assisted Government Team Lead with Software License Management using Software Metering functionality in LANDesk.
• Performed advanced troubleshooting resolved issues for operating systems, network connectivity, standard and proprietary software Created, modified, deleted user email accounts in a Novell/Windows environment Detected, contained and eliminated client virus infections Provided general technical support for dial in/remote access systems using PCAnywhere Provided limited one on one desk side training for customers requiring assistance software applications and/or hardware devices, workstations, printers, scanners.
• Assistant to the Customer Support Manager - Helpdesk Administrator
• Provided 2nd level support to the helpdesk receiving calls from end users to resolve software and hardware related issues within approved SLA guidelines.
• Created system and user guides, reference guides, release notes, and technical manuals for internal use.
• Helpdesk liaison to the COTS, Network Engineering and Software Engineering teams to coordinate training and disseminate information to the helpdesk staff. Assigned tickets to helpdesk analysts as calls were received from end users.
• Attended meetings with the Customer and upper management to represent the Customer Support Manager and staff.

Confidential

Software Operations Specialist - Systems Analyst

• Assistant DBA for the Software Operations Team supporting the agency's document management system, PC DOCS Open
• Performed daily database maintenance, file server administration, sql query requests, and created stored procedures using Sybase, SQL Anywhere, DOCS Open Utilities and Sybase tools.
• Led effort to install a Financial Management System in the agency's regional offices across the U.S.
• Prepared a detailed travel and deployment schedule for a team of 5. Prepared user documentation, system manuals, organized and led JAD sessions with the end users and office managers to collect requirements and standards for the system programmers.

Confidential

Programmer Analyst

• Designed and maintained the agency's crash test database.
• Performed daily database maintenance, sql query requests, and created stored procedures, created AD HOC reports, performed system enhancements and programming, designed, developed and implemented input tools and programs, using Oracle tools, SQL Anywhere, and Wisql.
• Prepared user documentation for the crash test database.
• Administered the agency's UNIX systems wrote UNIX shell scripts using the vi editor performed backups and data recovery of UNIX systems.
• Monitored all storage and printing devices and responded to problems and errors accordingly.