SYSTEMS ENGINEER LEAD Combine strong technical know-how with excellent leadership abilities to direct teams working on complex Windows network installation, configuration, and maintenance. Adept at motivating and inspiring cross-functional project teams to ensure on-time, in-budget completion. Valuable advisor to clients and senior stakeholders, able to communicate technical solutions in business terminology to gain buy-in for upgrades, migrations, and changes.

AREAS OF EXPERTISE: Team Leadership Training Windows Domain Architecture HW / SW Installation Configuration Project Management Methodologies Backup Disaster Recovery Solutions ITIL Framework Best Practices Vendor Negotiation / Management Interpersonal Communication Skills TECHNICAL PROFICIENCIES Certifications: Cisco Certified Network Associate CCNA , Microsoft Certified Systems Engineer MCSE Platforms: Windows Server 2003-2012, Microsoft XP-8, Microsoft Exchange Server, Microsoft SQL Server, IIS, VMware, vSphere, ESXi, Cisco IOS Software / Tools: Active Directory, Group Policy, Clustering, Terminal Services, Cisco IOS, WatchGuard, Wireshark, Infoblox, BIND, Anti-Virus, Symantec, Sophos, Backup Exec, SolarWinds, Landesk, Monitoring and Alerting, VB Script, PowerShell, Microsoft Office, .NET Technologies Hardware: Dell, HP, Cisco Protocols: TCP/IP, DNS, DHCP, WINS, HTTP, HTTPS, SNMP, SMTP, POP, IMAP, SSH, Telnet, FTP, RDP Wireless: WEP, WPA-2

PROFESSIONAL EXPERIENCE Confidential Windows Engineering Lead / Manager Technical Scope: Windows Server 2003-2012, Windows XP-8, Microsoft Exchange Server, Mac, VMware, vSphere, Active Directory, Group Policy, Clustering, LANDesk, Sophos, Shavlik, Infoblox, SLA Management, KPI Reporting, Budgeting, Vendor Management, SolarWinds Manage 6-member team of junior and senior engineers, ensuring on-time and in-budget project delivery. Install, configure, monitor, and maintain production network. Configure Windows Servers in domain environment using Active Directory, Group Policy, and Microsoft Technologies install patches, updates, and anti-virus software. Interface with vendors and purchase software / hardware license purchases. Collaborate with sales team to resolve customer issues and maintain customer satisfaction. Maintain technical documentation. Produce KPI reports on all open server issues. Provide new hire training on flagship product, as well as performance testing. Key Achievements: Designated SME for flagship SaaS product Gomez automated all deployments across 1000 Windows servers in 40 countries and 100 datacenters. Developed Data Quality processes completed for all Compuware APM agents resulting in improved product delivery. Saved 40 on average for all software purchases and reduced IT budget by 500K by architecting project to utilize open source monitoring solution. Confidential Systems Engineer Technical Scope: Windows Server 2003-2012, Windows XP-8, Microsoft Exchange Server, Mac, VMware, vSphere, Active Directory, Group Policy, LANDesk, Sophos, Shavlik, Infoblox, Served as lead Windows Engineer for 1500 Windows Servers with final authority for all configuration and troubleshooting of flagship product, as well as VMware and Windows domain. Conducted network maintenance and monitored performance. Installed antivirus software, patches, and updates. Prepared reports on trouble ticket status resolutions. Created and updated technical documentation. Trained new users on flagship product provided instruction on performance testing. Key Achievements: Managed successful network expansion from 800 to 1200 servers while implementing Microsoft Best Practices. Devised and implemented procedures for change management, documentation, and deployment automation. Collaborated effectively with colleagues across multiple functional areas to expedite project completion. Upgraded DNS infrastructure to improve redundancy and achieve 100 uptime. Maintained 99.9 uptime for Compuware APM products. Confidential Senior IS Consultant Technical Scope: Windows Server 2000-2003, Windows XP-Vista, Microsoft Exchange Server, Microsoft SQL Server, Windows Domain Architecture, TCP/IP, DNS, WINS, HTTP, HTTPS, SNMP, SMTP, POP, PDAs, Batch Files Gathered client requirements and developed technical solutions to improve network performance built, troubleshoot, and supported secure Windows domain networks for small / medium businesses. Negotiated all technology and hardware / software license purchases from vendors. Translated technical information for non-technical audiences. Configured handheld devices for secure synching. Designed Active Directory infrastructure and Group Policy to manage security and user profiles. Provided technical support, including replacing server and workstation hardware maintained various Windows services. Key Achievements: Automated network deployment and configuration resulting in 70 decrease in IT support costs while boosting client satisfaction. Reduced downtime from server failures by 50 with development of network backup and disaster recovery strategies. Enabled remote network access using Terminal Services technologies. Standardized process of reviewing customer needs, creating proof of concept, ordering, installing, and maintaining hardware software. Clearly and effectively communicated with clients and executives to present technical solutions.