Work Experience Department of Confidential - Telecommunications Specialist Nashville, TN. Supervisor: per year Hours per week: 40 Duties: Programmed and monitored the telecommunications hardware performance to include running traffic studies to measure traffic characteristics, quality of service, and how much equipment or service is actually used or needed. Analyzed the results to establish the basis for adding, deleting, or reallocating circuits as needed. Managed Avaya 8700 switched telecommunications systems that provide primary voice network capabilities to the organization. Knowledge of, and skill in applying the principles and methods for planning, updating, and integrating information system components, including software, controlling future releases, and documenting information and physical characteristics of an information system or product. Over 12 years of management and supervisory experience in communications. Supervised vendor Equipment Supply/Repair Technician and Line installation/Repair Technician in accomplishing there assigned responsibilities. Coordinate efforts with contractors, vendors and other agencies within the Tennessee Army National Guard to complete several projects for the Directorate of Information Management. Provided telecommunications input and guidance for the preparation of the Internet Service Provider ISP . Performed system upgrades, administration and maintenance on Avaya Communications Message Manager and Audix, Set call restrictions and classes of services for individual subscribers. Performed all software upgrades and troubleshooting of the operating system and switch hardware using appropriate software solutions or diagnostic test equipment. Installed, repaired and troubleshoot analog and digital telephones and telephone lines. Ability to lead team members who are assigned to different locations throughout the state. Trained in Communications Security COMSEC use and procedures. Provided input on the emergency and mobilization communications plan for implementation by the telecommunications manager. Ensured customer satisfaction carrying out the HEAT work order system. Confidential Network Management Technician Nashville, TN. 230th Signal Co. TIN-E Supervisor: CPT Stephen Haley Contact: Yes Duties: The Army Warrant Officer WO is a self aware and adaptive technical expert, leader, trainer, and advisor. Manage the operation of tactical and strategic information networks, systems, and associated personnel at the local and wide area network level. Plan, install, administer, manage, maintain, integrate, operate, service, secure, optimize, and troubleshoot information networks and systems. Lead personnel and manage the training of personnel on the planning, installing, administrating, maintaining, integrating, operating, servicing, securing, optimizing, and troubleshooting of information networks and systems. Manage electronic keying equipment and information at the LAN WAN level. Develop policy recommendations and provide technical guidance and advice to commanders and staffs on the management and operation of Army, Joint, intergovernmental, interagency, and multinational information networks and systems Confidential Telecommunications Operations Chief Nashville, TN. 230th Signal Co. TIN-R Duties: Planned, coordinated, configured and supervised the installation and operation of telecommunications systems and networks. Directed restoration alternate routings of circuits, trunks, links and systems. Developed and implemented unit level signal operation and maintenance programs. Trained on proper Communications Security procedures ensuring proper inventory, transfer and receipt. Selected as a member of the Joint Incident Site Communications Capability team for use by the State and Federal government. Confidential - Network Switching Systems Operator and Maintainer Nashville, TN. 230th Signal Co. TIN-R Duties: Installed leadership abilities in soldiers while performing leadership and management duties. Supervised the installation, operation, deployment, provisioning and maintenance of electronic switching assemblages and systems. Coordinated and integrated the operation of large and small electronic node switches with associated transmission systems and local network subscribers. Troubleshoot complex system faults and correct failures. Trained soldiers on proper COMSEC loading procedures ensuring proper inventory, transfer and receipt. Selected as NCO of the Year for our Battalion in 2008. Confidential Duties: Operated and maintained high frequency communication to transmit and receive satellite data and signal. Monitored radio range stations during broadcasts. Operated as a remote relay group without supervision to provide wide area communications. Trained to detect flaws in transmission and to adjust controls eliminating flaws. Tested multi channel equipment to ensure readiness and effectiveness. Recognize Electronic Counter Measures ECM and implement Electronic Counter-Counter Measures ECCM . Confidential Single Channel Radio Operator Duties: Installed and operated high frequency radio, radio telephone, secure radio teletype and single channel satellite equipment. Maintained field generator power flow and changeover, communication networks, security devices and associated equipment. Installed and maintained all equipment. Additional Information Graduate - CCNA Security 06/2012 Graduate - Cisco Networking Academy 04/2012 Classification - Top Secret Security clearance with SCI 12/27/2011 Certificate - Emergency Operations Communications Course 09/24/2010 Certification - CompTIA Network and Security 08/09/2010 Certificate - Avaya Communications Manager Basic Administration 04/09/2010 Certificate - Joint Incident Site Communications Capability 02/ hours Graduate - Network Switching Systems Operator - 25F MOS 04/20/2007 Graduate - 25F BNCOC phase 1,2, and 3 10/01/2005 Graduate - Primary Leadership Development Course May 1999 Certification - EPA Universal 07/19/1996 Certificate - SINCGARS Radio advanced 11/ hours