vedagarwal Project Manager / Service Delivery Manager 16 years of IT experience leading and managing teams Onsite-offshore Model for product enhancement, new application development, new product launches, system conversion, performance optimization and production support in IT division of financial services industry. Worked for leading IT consulting firms CSC, TCS to provide project and delivery management over large-scale, top-priority and complex technology initiatives. Managed budgets of up to 15M under multiyear contract agreement and cross-functional teams of up to 43 developers, programmers, analysts and system specialists. Drove the high-quality completion of systems engineering, production support, software/database development and enterprise wide projects for clients including: MassMutual Financials, State Government of Montana Department of Revenue , Confidential Responsible for project delivery using Waterfall and Agile methodologies PMP and CSM certified , preparing and managing project management plans, Implementing organization processes, status reporting to senior management and client, tracking SLA and CSS. Responsible for Disaster recovery planning, Delivery Assurance and CMMI, SOX compliance, SAS70 auditing both at the account and project level. Expertise in Project Delivery, People Management, Client Relationship, System Analysis, Risk Management, Resource forecasting and planning. At program level, performed as Defect-prevention, Knowledge management and Value add coordinator for all projects. Strong product knowledge, business knowledge LOMA Certified , technical experience in Life insurance domain and Life Insurance policy administration products Vantage-One, Vantage wmA Extensively worked on IBM Mainframe based technologies MVS/OS, COBOL, JCL, Db2, VSAM, EZplus, Endeavor, Xpeditor and Oracle based technologies Forms, Reports, Dev 2000, Designer 2000, PL/SQL, Procedures, triggers, Relational Database Designing, TOAD . Exposure on VB, ASP, DotNet and Java based technologies. Working experience on HEAT, HP Quality Center, HP Service Manager, Visio, MS office, MS Project, Lotus-Notes, Service Desk Project Management Skills: Custom Software Development Production Support Services Database Design RDBMS System Migrations/Integrations Enterprise wide Implementations IT Project Lifecycle: SDLC/ Waterfall/Agile Requirements Analysis Costing Budgeting Project Scheduling Testing/QA/Rollout/Support Post Production Services/Warranty Leadership: Cross-Functional Supervision Team Building Mentoring Client Relationship management Business IT Planning Account Management Onsite-Offshore Model setup Career Progression Confidential Project Manager/Service Delivery Manager Project Leader Senior Software Engineer Confidential System Specialist Software Engineer Projects 1998 to till date Confidential Role / Responsibilities Project Manager/Delivery Manager Delivery Management for Legacy and Strategic Life Systems Vantage-One, Vantage wmA, OPM, MPR, Leverage, LifeComm, DataLife, PALM, AdVantage. Overall responsible for system Enhancement, maintenance, upgrades, new product launches on yearly basis. Managing 24 7 Production support, daytime online availability, and nightly batch support within SLAs, Issue resolution, Root cause analysis, Permanent fixes, Production deployment, build/release control, Lesson learned, Defect tracking, Process compliance, Audits and Disaster Recovery planning Project planning, Risk management, Post project reviews, Status reporting, Contract and SLAs, Invoicing, Balanced Score Card, Estimations Training and employee development and counseling. Process reviews, improvements, optimizations. Rewards, recognition and Accolades, Appraisals and compensation review, conducting interviews/ hiring Managing Client relationship and ensuring Client satisfaction for services Environment Mainframe, MS-Windows, Vantage-One, wmA, DotNet, Java Project Location Springfield, MA, USA / Noida, India Team Size 43 Confidential Role / Responsibilities Senior Software Engineer/Project Leader Leading and Onsite offshore coordination for Team of 12 4 onsite, 8 offshore Responsible for system enhancements, maintenance and upgrades for Vantage-One system Providing 24 7 Production support, daytime online availability, and nightly batch support within SLAs, Issue resolution, Root cause analysis, Permanent fixes, Production deployment, build/release control, Lesson learned, Defect tracking, Status reporting, Mentoring Tech Spec designing, Coding, testing, implementation Business requirement gathering, query resolution, user manual creation Environment Mainframe, MS-Windows, Vantage-One Project Location Springfield, MA, USA / Noida, India Team Size 12 Confidential Role / Responsibilities Senior Software Engineer Leading Team of 4 team members for system improvement of Vantage-One Business requirement gathering, High level design and POC Tech Spec designing, Coding, testing, implementation for system performance improvement initiatives TMF Processing, Feed Merger, Parallel Processing Production Support, user training and manual creation Environment Mainframe, MS-Windows, Vantage-One Project Location Noida, India Team Size 4 Confidential Role / Responsibilities System Specialist Leading Team of 3 team members for Credit Report System development Tech Spec designing, Coding, testing, implementation of Credit Reporting System for Large Corporate Customer Creating interfacing programs to integrate Credit Reporting System with Loan Approval System Report Changes for VBA based application Environment ASP, VB, SQL Server, VBA, Mainframe Project Location Cleveland, OH, USA Team Size 3 Confidential Role / Responsibilities Software Engineer/System Specialist Business requirement gathering, High level design, Low level design for 2 subsystems of State Tax System to handle UI Tax and Individual Income Tax Tech Spec designing, Coding, testing, implementation, Production Support, Warranty, Training, User manual creation for Interfacing and Return Processing Modules Overall responsible for change control Version control of the project Environment Mainframe, Oracle 8, Oracle Forms/Reports, HEAT, Developer 2000, Designer 2000, TOAD, PL/SQL, Embedded SQL, PVCS, Project Location Helena, MT, USA / Noida, India Team Size 5