Administrator Resume Profile

Developer/Administrator

SUMMARY

Known for ability to work in a multi-task fast paced environment. Significant background in providing administration, hardware software support, configuration, troubleshooting, programming, and customer service. A highly organized, self-starter who built a reputation for independent problem solving, planning and decision-making. A right arm to senior management and a team player.

PROFICIENCY WITH

BMC Remedy ITSM, Incident Management, Problem Management, Change Management, Asset Management, Atrium, CMDB, Mid-Tier, Service Level Management SLM , Service Request Management SRM . Flashboards, ITIL. WINDOWS NT, MACINTOSH, Exceed, Heat, Crystal Reports, the Internet and various telecommunications networks. EDGAR, MS Office, Word Perfect, AmiPro, Business Objects, Microsoft Access, FileMaker Pro, Excel, PowerPoint, Lotus Smart Suite, GroupWise, Outlook and various E-mail programs. Technical writing and documentation. Fluent English, Spanish.

TECHNICAL SKILLS

Development, Administration, Consulting, Project Management. Installation, Configuration, Integration, Data Migration. Design, Customization and upgrades on all versions. Roll out, and implementation. Developed additional support systems, such as Inventory Mgmt. and Preventive Maintenance, etc. Customization of functions, and reports. Programming to integrate the Remedy system to external interfaces. Remedy day-to-day support
Recommend and implement technical standards, policies, and procedures. Ensure that these policies and standards conform to company goals and policies. Training of client support staff. Publishing technical documentation, as well as training manuals. Use Case Analysis/Business Analysis Documentation.
Worked in a client/server environment focusing on Oracle, SQL7, NT Server.

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