Summary

• Clinical Applications: Imprivata expresso CERNER power chart, surginet, HNA user, McKesson Horizon Physician Portal HPP , HMS, , , McKesson Horizon Clinical Infrastructure HCI . SSO Vergance.
• Energetic, enthusiastic, and highly experienced technical professional with the ability to work with diverse teams of professionals to new levels of success in a variety of highly competitive technological industries, cutting-edge markets, and fast-paced environments. Possesses strong hands-on experience in the Healthcare Industry, experienced application analyst for Cerner and McKesson application. Strong background in Clinical IT Security. Demonstrates a proven record of success in coordination of efforts amongst infrastructure, applications, data, business end-user teams, customers/facilities as well as other groups in communication and project execution efforts. SUMMARY OF QUALIFICATIONS
• Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier.
• Set up workstations and laptops for new employees configured systems, ensured network connectivity, installed, System Testing, Training and Activation/Go-Live Support.

CAREER HIGHLIGHTS

Confidential

Sr. Systems engineer health care Security/Clinical Analyst

• Cerner admin Implement and support Cerner Deployments. Implement Imprivata sso. Utilize HNA user.
• Travels to hospitals to meet with CEO, CNO, CFO, CIO, IT Director, Project Managers, Department Directors and all other relevant parties to discuss concerns related to computer system go live implementation.
• Responsible for the provisioning and support of users for the Cerner Clinical application. They will be creating, modifying roles as well as validating role accuracy/consistency
• Implemented and supported Mckesson proprietary software within a Citrix environment to include Horizon Physician Portal.
• Verify that all accounts have proper access and are in compliance with corporate standards.
• Delivery of onsite and remote customer training courses on installation, configuration of imprivata/expresso.
• Work with cross-functional teams to solve complex customer issues. Help Physicians configure mobile devices to function in Cerner via citrix. As well as mpages.
• Install, manage, add/remove users from Imprivata and SSO console
• Assist users Authenticate to Pc via OneSign.
• Managed group id's, provider types, menu security, order security, and practice groups in all applications.
• Identified and fixed HCI and HPP server issues in a Linux/Unix environment
• Provision and modify accounts related to HMS/AS400, ClinView, Cerner, Active Directory, Horizon,Cerner McKesson, Imprivata, SSO as well as any other systems for current or future use.
• Provide support for all users via imprivata console for badging issues.
• Support Cerner implementation power chart, surginet, appbar. HNAUSER. , System Testing, Training and activation/Go-Live Support.
• Documented workflows and executed comprehensive training plan to medical staff and other clinical analyst
• Lead multiple technical projects simultaneously, worked with team in administering SSO authenticating user to the system. As well as train users on the functionality. .
• Worked weekly with physicians, nursing staff, and Local IT in developing and executing Implementation project plans
• Involved in over 70 Meaningful Use go lives CERNER/MCK/Clinview software and calf 10.3. In tier1/tier2 facilities.

Confidential

Field services Tech 2

• Installs and maintain local area network hardware and software, including printers, peripherals, PCs, and desktop telephony devices. Performs analysis of network needs.
• Install and load HED app with TTY make sure users can get into HED, HEO, and HEC apps.
• Performs basic server administration as necessary to support our users.
• .Assist users in a helpdesk capacity via phone or email.
• On Site Repair and Installations with laptops, Printers, and workstations

Confidential

Hardware Engineer Cisco

• Audit and test all server platforms , Hp 9000 and Rs6000 systems.
• Test and Config. All Cisco Platforms Router, Switches, Blades, IP phones.
• 6500,7600, 3560, gbics, voip, switches and routers.
• Build Configurations according to customer specifics.
• Break Down Configurations
• On Site Repair and Installations. Helpdesk support
• Testing Hardware
• Maintaining Inventory

Confidential

• Assist customers with all electrical inquiries.
• Instruct customers on home installation projects such as ceiling fans, outlets, switches.
• Assist with in house computer problems.
• Prepare contractor orders for delivery.
• Organize department stock
• Special order materials from various stores
• Provide 100 customer service.
• Forklift, reach truck, order picker, electric pallet jack certified.

Confidential

PC Specialist / Field Technician

• Level II support for customer inquiries for cable modem installations.
• Mac, Windows 95, 98, ME, NT, 2000, XP desktops notebooks
• Configuration of network interface cards.
• Assist with hardware and software problems via helpdesk phone support.
• TCPIP, PC Repair
• Assist users via helpdesk regarding pc issues.
• Install modems at customer houses in the field on daily basis. Configuring there system for cable modem

Confidential

MIS Network Technician

• Provide desktop support and troubleshoot hardware, software and printer
• Problems for over 1500 users in a LAN environment.
• Performs hardware, software and peripheral installations.
• Assist users via phone in a helpdesk capacity using HEAT software
• Solving software, desktop, and server problems.
• Performs hardware upgrades, maintenance and PC assembly and repairs.
• Migrate PC's from Windows 95/3x to Windows NT using Norton Ghost software.
• Assists in administering network users on the Microsoft Exchange server.

TECHNICAL SKILLS AND SYSTEMS

• Networking: LAN/WAN, TCP/IP, NT, XP, Win7 Win8Microsoft Networks, Wireless networks, CLI: hyper term, Secure CRT, Q Term.
• Software: BMC Remedy action request system, Symantec Ghost , Logme in, MS Great Plains, HEAT,PC Anywhere, Microsoft, Exchange and Outlook,Remedy.
• Operating Systems: Windows XP/Win7/2000, UNIX and AIX Cisco IOS.
• Clinical Applications: Imprivata SSO,Vergance SSO, CERNER HNA user. Surginet, firstnet, radnet.
• McKesson Horizon Physician Portal HPP , HMS, McKesson McKesson Horizon Orders Management HOM , McKesson Horizon Clinical Infrastructure HCI , McKesson Horizon Surgical Manager HSM , , HMS AS400, Clinview, ClinDoc. Citrix xenap center.
• Dell, Apple,Iphone, Ipad,Blackberries, HP printers scanners
• All notebooks Dell, IBM, Sony, Mac.