Summary

IT Professional with diverse experience encompassing: Infrastructure administration, Security Implementation, Windows and Unix Server Support/administration, Change Management Administration, Project Management, SME-Team Lead and process improvement skills.

PROFESSIONAL EXPERIENCE

Senior Developer II

Confidential

• Responsible for Wellpoint's claims management applications. Monitoring, problem resolution, managing off shore staff through service requests.
• Document SOPs for monitoring and resolving production incidents.
• Monitor and enhance exiting alerts through Splunk and CA's Introscope.
• Manage the Virtual machines and java applications running on clustered websphere servers.
• Application support, triage alerts and reported user incidents.
• Automate triage process using powershell and vbscript.
• Generate custom reports using Toad/DB2 SQL
• This position utilizes these third party applications: SoapUI, Splunk, Clearcase, Buildforge, Toad and Sharepoint

Confidential

Sr. Product and Infrastructure Support, SME Lead

Lead a global team responsible for the Network, Server and Applications on several high availability applications running on the windows platform. Implemented performance and availability monitoring of the applications and network Infrastructure to maintain and validate the SLAs. Participated in the root cause analysis of incidents and managed efforts to implement solutions to prevent recurrence. Defined F5 Load balance rules, firewall rules and Active Directory Group Policy associated with each application. Regularly conducted reviews of SOPs Managed Tech Central projects to evaluate new technologies and enhancements.

Responsibilities include:

• Managed the Amazon and Verizon cloud resources including provisioning and service delivery.
• Administered the user roles access control and virtual server provisioning and snapshots on internal VMWare hosts.
• Automated manual tasks using vbscript, perl and powershell scripts in addition to Buildforge and deployIT.
• Project lead in the migration of PB hosted Infrastructure and applications to new data centers and cloud environments.
• Implemented Windows security hardening and patch management solutions.
• Responsible for application deployments Implemented a Continuous Integration solution CI using Xebia Lab's DeployIT and Open Source Puppet.
• Manage ERTs and Outages from beginning to restoration of service and provided the final RCA documentation.
• Implemented and managed the monitoring of systems using SCOM, Keynote, Splunk, SolarWinds, Riverbed's OPNET solutions and custom written scripts.
• Acts as Level 3 support for incidents on mission critical SaaS based applications.
• Train and manage levels 1 and 2 onshore and offshore resources.
• Managed vendors as part of product evaluation/POC activities.
• Ensured IT product-hosting standards achieved the high standards and contract SLAs.

Confidential

Application Support / Configuration Management

• Preformed application and configuration support of The Hartford's web based applications responsible for insurance quotes and policy creation. Managed the java based application through the development life cycle Ensured multiple weblogic instances were healthy and functional modified build scripts dos bat files and ANT used in the daily builds and resolved associated errors. On call 24x7 by pager in support of the applications, systems and development users.
• Automated PVCS audit for the monthly code release.
• Lead team during weekend installations supporting multiple web applications.
• Outlined and documented the requirements for the VMware desktop environment for offshore development staff.
• Provided 24 hour pager coverage in support of the various web based applications hosted on Sun Solaris servers running Websphere 6.1.

Confidential

Application Support

NT Infrastructure Engineer

Help Desk Engineer:

• Packaged, tested and released the Getronics Mosaic Teller installation for Citibank using the Wise installer and perl scripting.
• Supported the Citibank Client in multiple roles. Managed 25,000 Windows clients and 2,000 Unix servers consisting of multiple domains in Citibank's Financial Centers across the country. Implemented Teller application code changes, managed infrastructure resources, automated manual tasks using scripts.
• Local administrator supporting the development and test labs consisting of multiple Dell servers, Dell NAS server, VMWare image of Red Hat Linux, Dell Switches, Cisco Routers, APC UPS, various peripheral devices such as printers, check scanners and card embossers as well as the local user accounts.
• Automated support scripts using ActiveState's perl to gather branch metrics.
• Converted the GlobalFS Client Installation package from a bundled Visual Interdev MSI to one created through Wise Installer 6.1.
• Automated nightly heath checks using Korn shell scripts. The script notified help desk users, of potential branch outages, failed backups and disabled services. The reported incidents were often corrected before financial center staff arrived for the business day, dramatically improving system up time and customer satisfaction.
• Contributed in the design and rollout of a proprietary automated software distribution system DIS
• Migrated Citibank from Windows NT3.51/UNIX environment to a Windows NT 4.0/UNIX mixed environment with an automated process that required no on site support staff.
• Automated Citibank's security requirements using scripts written in Korn, Kixstart, Perl, DOS batch files, NTSEC, CACLs, User Rights, audit policies, user profiles and encryption.
• Migrated Citibank from a Motorola based platform to Windows NT 3.51 and UNIX mixed environment platform. Provided both on site and remote support of the migration.
• Worked 2nd shift rotation to manage the nationwide software distribution to the Financial Centers.
• Configured Intel based Pentium multiprocessor Server Consisting of RAID 1 hard drives running Olivetti UNIX, SNA, X.25 and connected to local printers and Card Embossers.

SKILLS

• Systems: Microsoft Windows operation systems, Active Directory, VMWare, UNIX/Linux, VMware Server, Strong Networking experience, Kerberos, Certificate management, F5 load balancers, Amazon Cloud services, Terramark Cloud services
• Languages Korn shell and DOS scripting, PowerShell, PERL, CURL, javascript, Kixtart95, Python. IIS, JBoss,
• Applications: Websphere, Apache, Tomcat, Jira, Keynote, Solarwinds, Opnet, DeployIT, LogParser, WireShark, TCPdump, SoapUI, Splunk, SCOM, BMC, IP protocols TCP, UDP, ICMP , DNS, MS SQL