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Objective
Proficient IT Professional eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging Information Technology assignment.

Career Profile

  • A.S., Information Technology.
  • Eight years of successful career experience.
  • A+ and Cisco Certified Network Associate (CCNA) certifications.
  • Expertise in network engineering, user service and software operating systems.
  • Proven testing and troubleshooting capacity.
  • Proficient in software, databases, operating systems and telecommunications issues.
  • Capacity in helpdesk and end-user/sales support.
  • Strong focus on exceptional customer service, quality and meeting organizational objectives.
  • Effectively interact with diverse groups and professionals at all levels.
  • Well-organized multi-tasker with strong detail orientation.
  • Adept in aligning IT contributions with organizational objectives.
  • Enthusiastic team player.

Technology Skills
Microsoft Windows, Office Suite, SQL Server database, EGP, OSPF, CDP, UNIX, Directory, DLC, DOD Model, Xmodem, SNMP IGMP protocol, Cisco WiFi, Layer3, Firewall RFDPI, VLAN configuration modes, access ports, implementation commands, implementation trunks, ISL trunking, Inter-VLAN configuration and routing

Professional Experience
Confidentail,Aug. 2011-prersent
(SECURITY CLEARANCE with cbp/bi)

  • Providing remotely and phone support to home land security client’s.
  • Creating and deleting the user’s accounts, assigning limited permissions and rights.
  • Troubleshooting software and hardware equipment’s, resolving the issues with provided QinetiQ tools and resources.
  • Working on sensitive and confidential l Applications, troubleshooting with all provided tools and using our best expertise to resolve the issues
  • Partner with desktop engineer on critical issues and try to resolve the problem as soon possible
  • Working in fast pace environment do multi task most of the time
  • Providing support of office 2010 and outlook 2010
  • Troubleshooting the VPN issue, including mobikey, fob key and RSA token, helping the VPN client remotely if trouble with connectivity issue of VPN.
Confidentail,April 2010- Aug, 2011 Tier 2
  • On site support of Fannie Mae Client’s products and services installed at our location.
  • Verify and resolution of the problem tickets and resolved the issues with hardware/software.
  • Remote monitoring and troubleshooting of hardware and software issues.
  • Imaging laptops using ghost technology, break /n fixed, mapping hard drive for data transferring.
  • Providing support via phone, remotely, online and face to face related to issues of LAN/WAN Connectivity.
  • Maintain the off board users inventory for use in property repairs.
  • Perform Active directory domain task under the supervision of senior network-engineering group.
  • Maintain the mainframe to distributed client server architectures.
  • Installed the Wireless 802.11a odyssey software each hardware before it delivers to Client.
  • Installs, configures, and upgrades computers hardware and software.
  • Experience with TCP IP/protocol
  • Weekly Management team conference calls.
  • 3years experience of remedy.
  • Maintain current knowledge of relevant technologies as assigned.
  • Applies advanced diagnostic techniques to identify problems, investigate causes and recommend the solutions.
  • Basic hands on experience on UNIX/LINUX Commands, plus one year experience with software manual testing.

Confidentail, March 2006-2010 (part time)

  • Providing excellent customer service to the CarMax client’s, taking them through smooth sale process.
  • Helping the customer to buy right car and fit for their budget.
  • Taking the customer through CarMax finance process and helping them make the informed decision.
  • Providing phone support to the internet customer, confirming the availability of the choice of their cars.
  • Helping the customers to get them approve through CarMax online multiple finance options.

CompUSA March, 2002 - 2006
Hardware Supervisor

  • Repaired PC hardware/software, configured routers/switches and recovered customer’s data.
  • Provided technical support online and over the phone.
  • Acted as Wireless Communication Representative and maintained laptop/desktop/software product lines.
  • Utilized LAN, DHCP and Active Service Directory to manage service delivery to individual and group users.

Education & Certifications
Confidentail,College
Associate of ______, Information Technology,
A+ Certification
MCP Certification
CCNA Certification (Active)
Status: US Citizen

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