SUMMARY OF QUALIFICATIONS Meticulous IT professional with a wealth of programming and testing expertise. Customer-focused analyst with proven record of success in designing and implementing system enhancements for a broad range of customer applications. Effective at working with clients to understand business requirements and design solutions to meet them. Skilled QA tester who excels at spotting anomalies and identifying common denominator of problems. Known for systematic approach and efficiency in delivering results. Fast learner who thrives on new opportunities for growth.

TECHNOLOGY SKILLS DB2, SAS, UNIX, COBOL, CICS, Intertest, JCL, TSO, FileAid, Assembler, VB, Delphi, Crystal Reports, Java, Rational Programming and Testing Suite ClearQuest, Manual Tester, Functional Tester, Test Manager, Rose , MS SQL Server, Oracle Server, Sybase SQL Server, PVCS, Rumba, dBase, Clipper, MS FoxPro, PCAnywhere.

SELECT ACCOMPLISHMENTS Built record of success as programmer, analyst, and QA tester, accumulating broad range of experience while supporting key applications for clients such as confidential and Nationwide Insurance. Successfully worked with banking, credit card, medical information, and manufacturing control systems. As part-time consultant, built data-entry and tracking systems for scoring exams. System, initially written from scratch using Apple II, was upgraded after five years with then ground-breaking GUI interface.

PROFESSIONAL EXPERIENCE

Confidential Customer Advocate Developed and performed extensive automated testing on numerous credit card systems including MSS Mail Access Customer Satisfaction Super Station , TSS Telephone Access Customer Satisfaction Super Station , OLB OnLine Banking , and CLMS Consolidated Lead Management System using Quick Test Pro. Confidential Lead Analyst Developed and programmed updates for Citicard system. Conducted comprehensive testing using SAS and DB2. Built and maintained DB2 tables. Worked as contractor through Cambridge Systems for first eight months. Oversaw validation and testing for quarterly releases of software updates for key Citicard systems on UNIX platform with DB2 database, shell scripts, and a SAS front end. Established outstanding record of success, issuing problem-free releases during entire three-year association with project. Revamped archaic data management system, implementing changes that slashed query response time by factor of 60. At core of project, developed mechanism for converting mainframe data that previously had been loaded to DB2 via COBOL programming into format thatcould be read by PC and loaded to SQL Server on UNIX platform. Required extensive DB2 knowledge. Confidential Senior Associate Completed four main projects for Honda of America. Designed, coded, tested, and implemented new programs and changes to existing manufacturing control systems using Visual Basic, Oracle, and DB2 in both UNIX and Windows environments. Quickly mastering Crystal Reports, developed bar-coding system for Honda sub-assembly unit that allowed parts to be easily identified and matched to appropriate vehicle. As replacement for manual process subject to error, system was major time-saver. Confidential Senior Associate Contracted with the State of Ohio on client/server systems using Delphi, Oracle, and Crystal Reports in both Windows and Unix environments. Confidential Senior Programmer/Analyst III Designed and maintained new foreign exchange and security management systems for bank. Administered databases DB2 and SQL Server and provided user support. Led team that rewrote program for Huntington National Bank's foreign exchange system. Incorporating euros for the first time, new system written in Delphi 4 with a DB2 back end , also provided real-time exchange rate calculations. Meticulously tested, release of new system was virtually problem-free. Confidential Senior Associate Designed, coded, tested, and implemented batch and online changes to medical information systems MMIS for the Ohio Bureau of Workers Compensation DB2, UNIX, Delphi, and SAS. SOURCE CONSULTING, Columbus, OH Jan 1995 to Apr 1995 Senior Associate Provided quality insurance support for Nationwide Insurance on investment products system. BANK ONE SERVICES CORPORATION, Columbus, OH Jul 1993 to Jan 1995 Senior Programmer/Analyst II Enhanced and maintained computer software systems for cash management applications ACH . Provided on-call production support. AMERICAN ELECTRIC POWER SERVICE CORP, Columbus, OH Jun 1986 to Jul 1993 Senior Programmer Provided analysis, design, programming, and maintenance support for more than 20 software Systems in FoxPro, DB2, Assembler, COBOL, and SAS. Extensive work with long range economic forecasting utilizing SAS extensively. Upgraded meter reading system for American Electric Power, replacing barebones, macro-level system with user-friendly, command-level CICS system that is still in use today. Completed project on time and under budget. Supported right-of-way management system for American Electric Power. Used in eight locations by hundreds of contractors weekly, effectively maintained problem-free performance over five-year period. Enhanced system with custom reporting and tracking features, incorporating new fields as necessary to meet user needs.