Senior Computer Programme Analyst Resume Profile

EMPLOYMENT HISTORY:

Confidential

Technical Support Representative

Provide phone and email technical support to customers in a timely manner, relating to hardware, software and connectivity issues
Utilize MS Office, PCL commands, Linux/Unix, C programming and more
Track and monitor activity, including customer follow-up, using company's CRM system

Inside Sales Representative

Pursue sales leads using a variety of methods, including cold calls, e-mails, inbound sales inquiries and online chats
Sell hardware/software solutions and technical services to all types of businesses
Report sales activity using company's CRM system

Confidential

Production Supervisor

Assign work, monitor shift progress and maintain employee performance for 40 employees
Ensure that products are assembled according to Quality standards and work instructions
Compile and review production records and reports for completeness and accuracy
Resolve production and employee problems or issues, and conduct training of new employees and
conduct cross-training in various aspects of the production operation
Update attendance, personnel and employee performance records

Confidential

Team Lead I Supervisor , eCare online chat and inbound calls

Supervised the daily activities of 30 agents
Coached, evaluated, developed and assisted associates regarding customer service and meeting client metrics, for both inbound calls and online chats handled escalation calls/chats
Assured that all customer concerns, which include billing, sales, retention, cable, internet and telephone repair are handled in a timely manner
Involved with training, planning, payroll and performance management
Provided monthly presentations to the client

Confidential

Lead Grocery Night Stocker

Trained new employees as well as monitored employee issues and concerns
Oversaw all store employees during the overnight hours
Unloaded products from delivery trucks and stocked shelves with these items
Daily product ordering, with focus on minimal over-stocks and out-of-stocks
Handled customer questions and assisted them in finding products throughout the store

DSD Direct Store Delivery / PLU Price Look Up

Verified vendor invoices for accuracy of piece counts and dollar figures, both incoming and outgoing from the store
Discrepancies, new and old sale items as well as other inventory issues, were maintained using the IMS Inventory Management System application software
Maintained accurate pricing of all store items, including new, discontinued and sale items
Continuous updates of shelf tags and barcodes was critical

Confidential

Store Manager

Responsible for all aspects of retail management and employee development
Daily merchandise ordering, customer service, bank deposits and employee relations
Developed monthly sales plans along with daily goals to attain them
Assisted employees with sales techniques, product knowledge and methods to reach store specific goals
Handled customer questions and concerns in a professional manner

Confidential

Mainframe Cobol jobs were being outsourced, so took some time to upgrade technical skills
Self-taught beginning Visual Basic
Advanced Visual Basic and Java programming courses taken at Belmont Technical College in St. Clairsville, OH

Confidential

Senior Computer Programmer/Analyst

Over 13 years of computer consulting for clients such as Goddard Space Flight Center NASA , Defense Communications Agency DCA , Environmental Protection Agency EPA , Patuxent Naval Air Station NADOC , Internal Revenue Service IRS , American Commercial Barge Lines ACBL , and others
Platforms included UNISYS, IBM and AMDAHL mainframes
Utilized COBOL and ADABAS/NATURAL for development and complex modifications to both online and batch applications
Involved analysis of user reported requirements and problems, developed methods for resolution, code, debug, test, implement and document these programs
Full utilization of the SDLC Systems Development Life Cycle
Possessed NASA clearance, Secret clearance, IRS MBI clearance

HARDWARE EXPERIENCE: UNISYS 1100/2200 IBM ES9000 IBM 3090 AMDAHL 5850 DEC VAX

IBM-PC compatibles Macintosh Novell and Windows NT networks

LANGUAGES: COBOL JAVA VISUAL BASIC HTML NATURAL ECL/JCL PASCAL BASIC C/C

SOFTWARE EXPERIENCE: DMS/RDMS DPS TIP/HVTIP QLP IPF ECL REPORT WRITER FORMGEN ADABAS TSO/ISPF MVS/XA/ESA MS VISUAL STUDIO.NET DOS WINDOWS MS OFFICE UNIX TCP/IP FILEAID FTP VSAM/ISAM PREDICT SQL DBASE RBASE WORDPERFECT LOTUS 1-2-3 PC ANYWHERE QTERM VIRUS SOFTWARE QUARKXPRESS PAGEMAKER ACSR KRONOS INSTANT SERVICE and more

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